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Secure Desk Operator Jobs (NOW HIRING)

LA28

Senior Manager, Service Desk

Los Angeles, CA · On-site

Develop and maintain formal service desk operating procedures for consistency and productivity ... secure operation * Draft and send org-wide communications for service outages and or changes

SHIVAAY HOSPITALITY LLC

Front Desk Attendant

Oxford, AL · On-site

$12/hr

... and secure. Guest Service Representatives are the first and last face our guests see, which holds ... Experience in the hotel Operating Systems is a plus, but not required. - Bilingual or Multilingual ...

SHIVAAY HOSPITALITY LLC

Front Desk Attendant

Oxford, AL · On-site

$12/hr

... and secure. Guest Service Representatives are the first and last face our guests see, which holds ... Experience in the hotel Operating Systems is a plus, but not required. - Bilingual or Multilingual ...

SHIVAAY HOSPITALITY LLC

Front Desk Attendant

Oxford, AL · On-site

$12/hr

... and secure. Guest Service Representatives are the first and last face our guests see, which holds ... Experience in the hotel Operating Systems is a plus, but not required. - Bilingual or Multilingual ...

SHIVAAY HOSPITALITY LLC

Front Desk Attendant

Pell City, AL · On-site

$11 - $14/hr

... and secure. Guest Service Representatives are the first and last face our guests see, which holds ... Gain basic knowledge of the front desk operating system. * Check guest in and out efficiently

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Desktops / Laptops of various operating systems * Printers and Scanners * Audio / Video equipment ... Helps ensure that all information systems operate in a secure, reliable manner. * Maintains and ...

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide fast technical assistance on company computer systems ... operating systems, 3rd party software, etc.. to maintain a secure computing environment • ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

... operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other ... Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local ...

New

Chenega Corporation

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

... operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other ... Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local ...

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Secure Desk Operator information

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How much do secure desk operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for secure desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What is a secure desk operator?

Secure Desk Operators are professionals responsible for managing and monitoring secure workspaces, ensuring that sensitive information and assets are protected from unauthorized access. They enforce clean desk policies, oversee access controls, and respond to potential security breaches within office environments. Their duties often include coordinating with security teams, conducting regular inspections, and ensuring compliance with organizational and regulatory security standards. Secure Desk Operators play a critical role in maintaining information security within workplaces, especially in environments that handle confidential or classified information.

What are the typical daily responsibilities of a secure desk operator and how do they interact with other departments?

A Secure Desk Operator is primarily responsible for monitoring and managing secure workspaces, ensuring that sensitive information is protected, and enforcing access control protocols. On a daily basis, they may verify credentials, track visitor logs, and respond to security incidents or alerts. Collaboration with IT, facilities management, and security teams is common to maintain compliance and address any security concerns promptly. Effective communication and attention to detail are essential, as Secure Desk Operators often serve as the first line of defense for information security within an organization.

What are the key skills and qualifications needed to thrive as a secure desk operator, and why are they important?

To thrive as a Secure Desk Operator, you need strong attention to detail, data entry proficiency, and an understanding of information security protocols, often supported by a high school diploma or relevant experience. Familiarity with security systems, access control software, and incident reporting tools is commonly required. Excellent communication, discretion, and problem-solving skills set top candidates apart in this role. These capabilities are essential for maintaining secure environments, quickly addressing security incidents, and ensuring compliance with organizational policies.

What is the difference between Secure Desk Operator vs Security Guard?

AspectSecure Desk OperatorSecurity Guard
CredentialsBasic security training, possibly certificationSecurity license or certification often required
Work EnvironmentFront desk, reception area, corporate or institutional settingsPatrols, access points, various locations including outdoor
Employer & IndustryCorporate offices, government buildings, facilitiesPrivate security firms, retail, event venues
Common Search IntentMonitoring access, visitor management, reception dutiesPatrolling, surveillance, maintaining security

Secure Desk Operators primarily handle front desk duties, visitor management, and access control within indoor environments. Security Guards focus on patrolling, surveillance, and maintaining overall security across various locations. While both roles require security training and certifications, their work environments and responsibilities differ significantly.

More about Secure Desk Operator jobs

What job categories do people searching Secure Desk Operator jobs look for?

The top searched job categories for Secure Desk Operator jobs are:

Infographic showing various Secure Desk Operator job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 30% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $43,050 per year, or $20.7 per hour.

Unarmed Security Officer - Service Desk Operator

Prosegur

San Diego, CA • Hybrid

$17.50 - $20.75/hr

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

Prosegur rating

5.7

Company rating: 5.7 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

73rd of 117 rated security

Job description

Unarmed Security Officer - Service Desk Operator

This role is responsible for troubleshooting IT issues, supporting security systems and software, and ensuring smooth day-to-day technology operations across the company.

Key Responsibilities

  • Provide first-line technical support for employees via phone, email, and ticketing system
  • Troubleshoot hardware, software, network, and user access issues
  • Support security technology platforms including surveillance, access control, and monitoring systems
  • Manage user accounts, permissions, and password resets
  • Escalate complex technical issues to senior IT staff when necessary
  • Document incidents, resolutions, and procedures in the ticketing system
  • Support onboarding/offboarding of employees by setting up or removing system access

Qualifications

  • 1–3 years of experience in IT support, help desk, or service desk roles
  • VALID GUARD CARD REQUIRED
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Windows operating systems and Microsoft 365
  • Basic understanding of networking concepts (TCP/IP, VPN, Wi-Fi)
  • Experience with ticketing systems and remote support tools
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple support requests

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Career growth opportunities

EEO Statement:

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

CA PPO 120931

#WER123


At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.


What Prosegur employees say

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