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Help Desk Agent Ii Jobs (NOW HIRING)

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... Two (2) plus year of customer service experience Knowledge, Skills, and Abilities: Must be able to ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... Two (2) plus year of customer service experience Knowledge, Skills, and Abilities: Must be able to ...

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

Front Desk Agent

Meridian, ID · On-site

$13.75 - $17.50/hr

Front Desk Agent (2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be ...

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible extension up to 24 months. Schedule: Certain shifts require three days in the office and two days remotely ...

Front Desk Agent

Meridian, ID · On-site

$13.75 - $17.50/hr

Front Desk Agent ( 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be ...

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance to ...

Front Desk Agent

Meridian, ID · On-site

$13.50 - $17/hr

Front Desk Agent ( 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be ...

Front Desk Agent

Meridian, ID · On-site

$13.50 - $17/hr

Front Desk Agent ( 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be ...

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

Front Desk Agent

Meridian, ID · On-site

$13.50 - $17/hr

Front Desk Agent ( 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be ...

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic Qualifications * Minimum 1 year of ...

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

Hotel Front Desk Agent Accommodates guests of the hotel by performing the following duties. Essential duties and responsibilities of this position include the following (other duties may be assigned ...

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agent KeenLogic is seeking to hire aTier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services ...

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Showing results 21-40

Help Desk Agent Ii information

See salary details

$13

$19

$27

How much do help desk agent ii jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk agent ii in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does a Help Desk Agent II do?

A Help Desk Agent II provides technical support to end-users, typically for software, hardware, or network issues. They handle more complex problems than entry-level agents, often escalating unresolved issues to higher-level technicians. Their role includes troubleshooting, diagnosing problems, resolving technical issues, and documenting solutions. They also help train junior agents and may contribute to improving support processes.

What are the key skills and qualifications needed to thrive as a Help Desk Agent II, and why are they important?

To thrive as a Help Desk Agent II, you need a solid understanding of computer hardware, software troubleshooting, network basics, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like ServiceNow, remote support tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These abilities ensure quick resolution of technical problems, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by a Help Desk Agent II and how can they be overcome?

Help Desk Agent IIs often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. To overcome these, it’s important to develop strong time management skills, stay organized, and continuously update technical knowledge. Collaboration with Level I agents and escalation to higher-tier support when necessary can also help resolve issues more efficiently. Building effective communication skills is key to managing both user expectations and team workflows.
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Infographic showing various Help Desk Agent Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Temporary Help Desk Agent

Houston, TX • On-site

Harris County
Public Administration • 10K+ employees

$17/hr

Full-time, Temporary

Posted 16 days ago


Harris County rating

7.9

Company rating: 7.9 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

418th of 857 rated public administrative organizations


Job description

Position Description Position Overview: Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible for learning and applying all election-related procedures from the Help Desk manual. This role requires strong multitasking skills, including managing phone calls, entering information accurately, and referencing materials in real time, as well as maintaining punctuality and reliability for scheduled shifts.

Duties and Responsibilities: Help Desk Agents are responsible for: Learning all election content outlined in the Help Desk manual. Providing excellent customer service to the election workers of Harris County. Helping other election departments as needed (projects/ Front desk backup).

Must be able to multitask (speak on phone, type on computer, read from manual). Arriving on time for shift. Knows when to ask for support and or clarity.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net Requirements Must meet all eligibility requirements to register to vote in the State of Texas. Experience: High School Diploma or GED equivalent from an accredited educational institution. Two (2) plus year of customer service experience

Knowledge, Skills, and Abilities: Must be able to work under stress and able to work without direct supervision. Knowledgeable of the general operations of an election and the Harris County website. Be professional and have good interpersonal skills.

Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications. Must have the ability to prioritize tasks and possess excellent communication skills. Understands and can explain the ePollBook application and the voting process.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences Bilingual preferred. General Information Position Type and Typical Hours of Work: Temp Full-time | Position End Date: 12/18/2026 Monday - Friday | 8:00 A.m. to 4:30 P.M

Overtime hours as required to include extended hours and weekends during election periods. This job is primarily a sedentary role, walking and standing are required only occasionally. Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Salary: $17.00 Hourly Location: Harris County Elections 15600 Morales Rd. Houston, TX 77032 Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.


What Harris County employees say

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About Harris County

Sourced by ZipRecruiter

Harris County is the third largest county in the United States with more than 4.7 million residents. There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of the Harris County Commissioners Court, the administrative head of the county's government.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

2000

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