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Help Desk Agent Ii Jobs (NOW HIRING)

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance to ...

ASM Research

Service Desk Agent II

$17.50 - $22.25/hr

Associate's degree in IT, Computer Science, or a related field, or equivalent relevant work experience. * 4-7 years of experience in IT support, service desk, or help desk roles providing direct end ...

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

Hilton Worldwide Holdings

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Resorts World New York City

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

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All JobsHelp Desk Agent Ii Jobs

Help Desk Agent Ii information

See salary details

$13

$19

$27

How much do help desk agent ii jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk agent ii in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does a Help Desk Agent II do?

A Help Desk Agent II provides technical support to end-users, typically for software, hardware, or network issues. They handle more complex problems than entry-level agents, often escalating unresolved issues to higher-level technicians. Their role includes troubleshooting, diagnosing problems, resolving technical issues, and documenting solutions. They also help train junior agents and may contribute to improving support processes.

What are some common challenges faced by a Help Desk Agent II and how can they be overcome?

Help Desk Agent IIs often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. To overcome these, it’s important to develop strong time management skills, stay organized, and continuously update technical knowledge. Collaboration with Level I agents and escalation to higher-tier support when necessary can also help resolve issues more efficiently. Building effective communication skills is key to managing both user expectations and team workflows.

What are the key skills and qualifications needed to thrive as a Help Desk Agent II, and why are they important?

To thrive as a Help Desk Agent II, you need a solid understanding of computer hardware, software troubleshooting, network basics, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like ServiceNow, remote support tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These abilities ensure quick resolution of technical problems, high user satisfaction, and smooth IT operations within an organization.
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Help Desk Agent Ii jobs near you
Infographic showing various Help Desk Agent Ii job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent

Mvix

Sterling, VA • On-site

$17.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Salary: Based on experience

Do you:

  • like helping customers?
  • enjoy turning a sob story into a win?
  • enjoy providing Technical guidance and direction?
  • enjoy testing and implementing functions of Information management systems?


The Mvix Client Success Team has a job for you! We turn clients days around by:

  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience


If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.


We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.


Visit our Success Stories


Requirements:

  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Good understanding of technology
  • Experience with hardware and software
  • Likes troubleshooting
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work?

  • Our clients range in size from small to Fortune 100
  • We serve 11 industries - no day is the same!
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual
  • Company events on a frequent basis
  • Can you take the monthly pool, air hockey, or trivia trophy?


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • and much more .

Did we mention a pet friendly environment?


We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.


Schedule:

  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If youre interested in joining our team, please apply on our Careers Page,
You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!