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Help Desk Agent Ii Jobs (NOW HIRING)

Hilton Miami Downtown

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Hilton Miami Downtown

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Resorts World New York

Front Desk Agent II

Miami, FL · On-site

$17/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Resorts World New York

Front Desk Agent II

Miami, FL · On-site

$13.75 - $17.25/hr

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed * Provide courteous, professional and friendly service at all times * Able to solve day to day problems first ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Work hours: 8:30am-5:30pm Monday-Friday Hybrid schedule: 2 days each week in-office (Wednesday and ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · On-site

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Work hours: 8:30am-5:30pm Monday-Friday Hybrid schedule: 2 days each week in-office (Wednesday and ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Work hours: 8:30am-5:30pm Monday-Friday Hybrid schedule: 2 days each week in-office (Wednesday and ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due ... Month 2: The contractor will begin working independently, with hands on support and monitoring of ...

Parkland Health

$14.50 - $18.75/hr

... IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years ... Level 2 support team. - Must meet quality KPI (Key Performance Indicators) targets.

Omniscius Consulting

Service Desk Agent

Morgantown, WV · On-site

$17.50 - $22.50/hr

Our client is seeking qualified Service Desk Agents to provide Tier I and Tier II technical support services in a fast-paced help desk environment. The Service Desk Agent will support agency ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... Minimum of 2 years of experience in a Service Desk\Helpdesk Role * Strong communication skills ...

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Help Desk Agent Ii information

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How much do help desk agent ii jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk agent ii in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does a Help Desk Agent II do?

A Help Desk Agent II provides technical support to end-users, typically for software, hardware, or network issues. They handle more complex problems than entry-level agents, often escalating unresolved issues to higher-level technicians. Their role includes troubleshooting, diagnosing problems, resolving technical issues, and documenting solutions. They also help train junior agents and may contribute to improving support processes.

What are some common challenges faced by a Help Desk Agent II and how can they be overcome?

Help Desk Agent IIs often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. To overcome these, it’s important to develop strong time management skills, stay organized, and continuously update technical knowledge. Collaboration with Level I agents and escalation to higher-tier support when necessary can also help resolve issues more efficiently. Building effective communication skills is key to managing both user expectations and team workflows.

What are the key skills and qualifications needed to thrive as a Help Desk Agent II, and why are they important?

To thrive as a Help Desk Agent II, you need a solid understanding of computer hardware, software troubleshooting, network basics, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like ServiceNow, remote support tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These abilities ensure quick resolution of technical problems, high user satisfaction, and smooth IT operations within an organization.
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Help Desk Agent Ii jobs near you
Infographic showing various Help Desk Agent Ii job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Front Desk Agent II

Hilton Miami Downtown

Miami, FL • On-site

$13.75 - $17.25/hr

Full-time

Re-posted 12 days ago

Job description

SUMMARY:
Accommodates guests of the hotel by performing the following duties. Essential duties and responsibilities of this position include the following (other duties may be assigned as needed) must be able to work flexible schedule including weekends and holidays.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
  • Handles early check ins professionally and according to standards
  • Completes AM and/or PM checklists as assigned by a Supervisor, Front Office Manager or MOD.
  • Issues room keys and follows room key safety procedures.
  • Transmits and receives telephone messages, Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
  • Handles all in-house guest requests for housekeeping amenities and Engineering issues through HotSoS or radio as needed.
  • Follows up with all requests to ensure completion in a timely manner
  • Keeps records of room availability and guests accounts
  • Enrolls guests in Hhonors membership program as required by Hilton Corporation
  • Follows all upsell procedures and incentive programs
  • Makes reservations for in-house room extensions, walk ins, and as needed as well as confirm reservations including sending email confirmation pages.
  • Maintains knowledge of various room types and rates.
  • Computes bills, collects payment, and makes change for guests.
  • Makes restaurant, transportation, or entertainment reservations and arranges for tours.
  • Utilizes the front office computer system.
  • Answer to all text messages from guests through Kipsu system
  • Answer all incoming calls promptly in a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  • Welcome hotel guests with a smile in person and over the phone, an emphasis on fulfilling guest requests, and following instructions as well as Hilton and Resorts World Standards and procedures.
  • Knowledge of the hotel and hotel areas.
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
  • Retrieve mail, small packages and facsimiles for guests as requested
  • Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
  • Respond to special requests for services including dry cleaning, special amenities, pre-arrival amenities, etc.
  • Register VIP guests, as needed
  • Promote Company marketing programs and distribute printed materials, as needed
  • Handle any amenities from groups at check in time
  • Able to handle multi telephone lines and guests waiting in line in person.
  • Able to handle guest concerns or complaints while using the HEART model and Make It Right program.
  • Work closely with the bell desk staff to coordinate the efficient delivery of guest luggage and following up on guest requests.
  • Distribute mail to the correct destination.
  • Ensure that wake up calls are entered accurately in the system. Log wake up calls, faxes, notes, letters and mail, packages and guests requests at needed.
  • Able to perform the tasks related to a telephone operator, a reservation agent, a concierge, an engineer, a security officer and a housekeeper.
  • Responsible for maintaining the front office area clean, organized and stocked at all times including lobby area as needed
  • Able to handle hotel emergency procedures and situations with maturity and professionalism.
  • Perform tasks and projects as delegated by the Front Office Manager, Front Office
  • Assistant Manager, Sales or Resident Manager.
  • May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed
  • Provide courteous, professional and friendly service at all times
  • Able to solve day to day problems first hand without having to contact a supervisor/manager as trained
  • Other related duties.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information to resolve conflicts.
  • Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
  • Ability to see and hear in order to observe and detect signs of emergencies.
  • Able to stand for long period of times

WORK EXPERIENCE & EDUCATION REQUIREMENTS:
  • High School Diploma or GED.
  • Six months to one-year minimum front desk experience at any hotel brand required.
  • Able to train new staff member
  • Must be able to communicate clearly with guests, customers, supervisors and fellow employees.
  • Must be able to calculate figures and amounts and apply basic addition, subtraction and multiplication.
  • Fluent in English mandatory

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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