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Tour Desk Agent Jobs (NOW HIRING)

Spinnaker Resorts

Tour Desk Agent

Ormond Beach, FL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The Tour Desk Agent's primary focus will be to handle all tasks related to tour flow at Sales Centers. DUTIES AND RESPONSIBILITIES * Key holder responsible for opening Sales Center * Set up ...

Westgate Resorts

Tour Desk Agent

Branson, MO · On-site

  • Retirement

Effectively check guests into and out of the tour assignments for that morning Coordinate the general office administration for the Vice President of the VOA. Provide clerical assistance to the ...

Westgate Resorts

Tour Desk Agent

Branson, MO · On-site

  • Retirement

... of the tour assignments for that morning • Coordinate the general office administration for the Vice President of the VOA. • Provide clerical assistance to the General Manager and Senior ...

Radiate Hotels

Front Desk Agent

Berkeley, CA · On-site

$17.25 - $22/hr

Front Desk Agent We are looking for a Front Desk Agent who is passionate about hospitality and ... restaurant and tour recommendations, and local area information. * Create memorable guest ...

Radiate Hospitality, LLC

Front Desk Agent

Berkeley, CA

$17.50 - $22/hr

We are looking for a Front Desk Agent who is passionate about hospitality and creating exceptional ... restaurant and tour recommendations, and local area information. * Create memorable guest ...

Radiate Hospitality, LLC

Front Desk Agent

Berkeley, CA · On-site

$17.25 - $22/hr

We are looking for a Front Desk Agent who is passionate about hospitality and creating exceptional ... restaurant and tour recommendations, and local area information. * Create memorable guest ...

Radiate Hospitality, LLC

Front Desk Agent

Berkeley, CA · On-site

$21 - $24/hr

We are looking for a Front Desk Agent who is passionate about hospitality and creating exceptional ... tour recommendations, and local area information.Create memorable guest experiences by building ...

Radiate Hospitality, LLC

Front Desk Agent

Berkeley, CA · On-site

$21 - $24/hr

We are looking for a Front Desk Agent who is passionate about hospitality and creating exceptional ... restaurant and tour recommendations, and local area information. * Create memorable guest ...

Radiate Hotels

Front Desk Agent - Night Auditor

Berkeley, CA · On-site

$17.25 - $22/hr

Front Desk Agent - Night Auditor We are looking for a Guest Service Associate/Night Auditor to be ... tour reservations, and hotel/city information. * Build an authentic bond with guests and create a ...

Sage Hospitality

Front Desk Agent - Full Time

San Francisco, CA · On-site

$16.75 - $21.25/hr

  • Retirement

Front Desk Agent The YOTEL San Francisco is seeking a Front Desk Agent to join our team in serving ... A great location for exploring the city, tour the sights via the famous cable cars via located ...

One Steamboat Place

Front Desk Agent

Steamboat Springs, CO · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent focuses on building relationships with our Owners, Members, and Guests ... Tour guests through the building and residences, pointing out and explaining amenities, Black Tie ...

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Tour Desk Agent information

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How much do tour desk agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tour desk agent in the United States is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $16.35 per hour, depending on experience, location, and employer.

What is a tour desk agent?

Tour Desk Agents are hospitality professionals who assist hotel guests and visitors with information and bookings for local tours, attractions, and activities. They provide recommendations, make reservations, and ensure guests have a seamless experience exploring the area. Tour Desk Agents often work at hotels, resorts, or travel agencies, acting as a knowledgeable resource for travelers seeking to enhance their stay. Their role requires excellent communication skills, local knowledge, and customer service expertise.

How does a tour desk agent typically collaborate with hotel staff and local tour operators?

Tour Desk Agents work closely with both hotel staff and local tour operators to ensure guests have a seamless experience when booking excursions and activities. They regularly communicate with the concierge, front desk, and reservations team to stay updated on guest preferences and special requests. Additionally, they maintain strong relationships with trusted tour providers, coordinating schedules, confirming bookings, and resolving any issues that may arise. This collaborative approach helps provide guests with reliable recommendations and personalized service, while also supporting smooth daily operations.

What are the duties of a tour desk agent?

A tour desk agent is responsible for assisting guests with booking tours, activities, and transportation. They provide information about local attractions, answer customer inquiries, and handle reservations using booking systems. Strong communication skills and knowledge of the area are essential for this role.

What is the difference between Tour Desk Agent vs Travel Consultant?

AspectTour Desk AgentTravel Consultant
CredentialsHigh school diploma, certifications in tourism or hospitalityHigh school diploma, certifications in travel planning or tourism
Work EnvironmentTourist information centers, hotels, travel agenciesTravel agencies, online platforms, corporate offices
Employer & IndustryTourism, hospitality, travel servicesTravel agencies, tour operators, corporate travel departments
Primary RoleAssist tourists with bookings, provide local info, sell ticketsPlan, advise, and book travel arrangements for clients

While both roles involve assisting travelers, a Tour Desk Agent primarily provides on-site tourist information and ticketing services, whereas a Travel Consultant offers comprehensive travel planning and booking services, often working directly with clients or agencies.

What are the key skills and qualifications needed to thrive as a tour desk agent?

To thrive as a Tour Desk Agent, you need strong customer service abilities, knowledge of local attractions, and typically a high school diploma or equivalent. Familiarity with booking and reservation software, point-of-sale (POS) systems, and sometimes multilingual skills are highly valued. Outstanding communication, attention to detail, and problem-solving abilities help agents deliver memorable experiences and resolve guest inquiries efficiently. These skills ensure guests have a smooth, enjoyable visit and foster positive relationships with both customers and tour providers.
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Tour Desk Agent jobs near you
Infographic showing various Tour Desk Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,395 per year, or $15.6 per hour.

Tour Desk Agent

Spinnaker Resorts

Ormond Beach, FL • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description



WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?



JOB DESCRIPTION SUMMARY

The Tour Desk Agent's primary focus will be to handle all tasks related to tour flow at Sales Centers.



DUTIES AND RESPONSIBILITIES

  • Key holder responsible for opening Sales Center
  • Set up and coordination of breakfasts and lunches
  • Greet all inbound tours
  • Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
  • Provide excellent hospitality and customer service to all tours
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Recordkeeping of tour schedules including data entry and updates of tour information in SPI
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Performs other related duties & special projects as requested



KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers



OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service



BENEFITS (if eligible)

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules