South Jordan, UT · On-site
$22/hr
Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... Two to five years of related work experience in a complex, high-tech, fast-paced environment High ...
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South Jordan, UT · On-site
$22/hr
Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... Two to five years of related work experience in a complex, high-tech, fast-paced environment High ...
$20.75 - $26.75/hr
PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day ... Attending and participating in team meetings * Working on assigned projects on an ad hoc basis and ...
$20.75 - $26.75/hr
PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day ... Attending and participating in team meetings * Working on assigned projects on an ad hoc basis and ...
Washington, DC · On-site
$40K/yr
... user and escalation team. * Researches customer concerns and find appropriate resolutions ... High School and 2 years of sufficient technical service experience supporting a service desk with ...
Washington, DC · On-site
$40K/yr
... user and escalation team. * Researches customer concerns and find appropriate resolutions ... High School and 2 years of sufficient technical service experience supporting a service desk with ...
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
Florence, CO · On-site
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
Florence, CO · On-site
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$14.75 - $19/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$14.75 - $19/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...
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Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...
Ability to serve as SD Team Lead when Key Service Desk Lead's is not present Requirements * Active ... Must have three years of related experience including m inimum 2 years working directly with ...
Ability to serve as SD Team Lead when Key Service Desk Lead's is not present Requirements * Active ... Must have three years of related experience including m inimum 2 years working directly with ...
Weaverville, NC · On-site
$20/hr
As Service Desk Agent I, you will perform Tier I and Tier II information technology related help ... Work with team members to establish and maintain documentation. * Escalate process and policy ...
Weaverville, NC · On-site
$20/hr
As Service Desk Agent I, you will perform Tier I and Tier II information technology related help ... Work with team members to establish and maintain documentation. * Escalate process and policy ...
... team members, managers and subject matter experts. * The IT Service Desk Agent will take ownership ... Multitasking are necessary attributes to meet the expectations of the position. * 2 year degree ...
... team members, managers and subject matter experts. * The IT Service Desk Agent will take ownership ... Multitasking are necessary attributes to meet the expectations of the position. * 2 year degree ...
$130K - $155K/yr
We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$130K - $155K/yr
We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
South Jordan, UT · On-site
$24 - $25/hr
South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...
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South Jordan, UT · On-site
$24 - $25/hr
South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...
Alpharetta, GA · On-site
$20 - $21/hr
Collaborate with team members to ensure service excellence and share knowledge. * Be a culture ... Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ...
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Alpharetta, GA · On-site
$20 - $21/hr
Collaborate with team members to ensure service excellence and share knowledge. * Be a culture ... Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ...
$19.50 - $26.75/hr
... as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk ... Collaborate with other IT team members to ensure timely and effective resolution of incidents and ...
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$19.50 - $26.75/hr
... as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk ... Collaborate with other IT team members to ensure timely and effective resolution of incidents and ...
Laredo, TX · On-site
$10 - $11/hr
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...
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Laredo, TX · On-site
$10 - $11/hr
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...
Salt Lake City, UT · On-site
$16.50 - $21/hr
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...
Salt Lake City, UT · On-site
$16.50 - $21/hr
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...
Greenwood, SC · On-site
$19.50 - $26.75/hr
... as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk ... Collaborate with other IT team members to ensure timely and effective resolution of incidents and ...
Greenwood, SC · On-site
$19.50 - $26.75/hr
... as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk ... Collaborate with other IT team members to ensure timely and effective resolution of incidents and ...
South Jordan, UT · On-site
$19 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high tech ...
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South Jordan, UT · On-site
$19 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high tech ...
Hopkins, MN · On-site
$17.25 - $22.25/hr
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...
Hopkins, MN · On-site
$17.25 - $22.25/hr
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...
$13.22 - $14.55
4% of jobs
$14.55 - $15.89
12% of jobs
$16.57 is the 25th percentile. Wages below this are outliers.
$15.89 - $17.22
18% of jobs
$17.22 - $18.55
13% of jobs
The median wage is $18.78 / hr.
$18.55 - $19.89
22% of jobs
$20.53 is the 75th percentile. Wages above this are outliers.
$19.89 - $21.22
14% of jobs
$21.22 - $22.55
4% of jobs
$22.55 - $23.89
4% of jobs
$23.89 - $25.22
3% of jobs
$25.22 - $26.55
3% of jobs
$26.55 - $27.88
3% of jobs
$13
$19
$27
| Aspect | Mychart Service Desk Agent Team 2 | Mychart Customer Support Specialist |
|---|---|---|
| Certifications | Basic IT and healthcare support certifications | Customer service and healthcare support certifications |
| Work Environment | Help desk, call center, healthcare IT support | Customer service centers, healthcare provider offices |
| Employer & Industry Usage | Hospitals, healthcare systems, clinics | Healthcare providers, insurance companies, clinics |
| Search & Comparison Intent | Technical support, IT help desk roles | Customer service, patient support roles |
Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.
Job Summary The Service Desk Agent serves as the first point of contact for users calling the IT Service Desk. This role is responsible for delivering exceptional customer service, resolving technical issues efficiently, and ensuring accurate documentation. The Service Desk Agent leverages a knowledge base and technical expertise to achieve high levels of first-call resolution while identifying opportunities to streamline and automate processe s. Key Responsibilities Provi de phone support with strong customer service skills, including active listening, empathy, urgency, and conflict resolution Deliver high-quality end-user technical support for enterprise software and hardware Assess, triage, research, and resolve incidents and requests in a 24/7/365 environment Provide after-hours and weekend support as needed Maintain accurate and detailed documentation at client, problem, and incident levels Support all aspects of client computing needs via phone, online chat, or in person Create a positive customer support experience by building rapport and trust with end users Investigate, diagnose, resolve, and recover hardware/software problems Install, modify, run diagnostics, and repair computer hardware, peripherals, and software Collaborate with internal teams to provide guidance and support while maintaining professionalism in challenging situations Required Qualifications Exce llent customer service and communication skills Two to five years of related work experience in a complex, high-tech, fast-paced environment High school diploma or GED with relevant work experience Ability to diagnose and resolve problems quickly in a complex environment Self-motivated with the ability to work independently under pressure Willingness to work variable shifts, including evenings, weekends, and public holidays Preferred Qualifications P rior experience in a technical support role Strong teamwork focus, attention to detail, and positive attitu de Certifications None required; relevant technical certifications are a plu s Education: High School
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
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Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.
It services
501 - 1,000 Employees
Plainsboro, NJ, US
1994
