Service Desk Agent
Washington, DC ยท On-site
$18 - $23.25/hr
Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA ... Ability to serve as SD Team Lead when Key Service Desk Lead's is not present
Washington, DC ยท On-site
$18 - $23.25/hr
Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA ... Ability to serve as SD Team Lead when Key Service Desk Lead's is not present
Washington, DC ยท On-site
$18 - $23.25/hr
Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA ... Ability to serve as SD Team Lead when Key Service Desk Lead's is not present
$16 - $20.50/hr
Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...
$16 - $20.50/hr
Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...
Alpharetta, GA ยท On-site
$20 - $21/hr
Two to five years of chat experience*** Required Education: * High school diploma or GED with relevant work experience
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Alpharetta, GA ยท On-site
$20 - $21/hr
Two to five years of chat experience*** Required Education: * High school diploma or GED with relevant work experience
Irving, TX ยท On-site
$15.75 - $20/hr
The Service Desk Agent will be a key team player for the Service Department, providing support to our customers around the US. The Service Desk Agent will receive, screen, respond to, and distribute ...
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Irving, TX ยท On-site
$15.75 - $20/hr
The Service Desk Agent will be a key team player for the Service Department, providing support to our customers around the US. The Service Desk Agent will receive, screen, respond to, and distribute ...
Dallas, TX ยท On-site
$16.75 - $21.50/hr
Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... team serving a critical public sector department. * This is a high-impact, front-line role designed ...
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Dallas, TX ยท On-site
$16.75 - $21.50/hr
Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... team serving a critical public sector department. * This is a high-impact, front-line role designed ...
Columbus, OH ยท On-site
$22 - $24/hr
Maintain attention to detail, ensure follow-through, and contribute positively within a team ... Two to five years of relevant experience in a complex, high-tech, and fast-paced work environment
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Columbus, OH ยท On-site
$22 - $24/hr
Maintain attention to detail, ensure follow-through, and contribute positively within a team ... Two to five years of relevant experience in a complex, high-tech, and fast-paced work environment
Tampa, FL ยท On-site
$16 - $20.50/hr
Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...
Tampa, FL ยท On-site
$16 - $20.50/hr
Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$16/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$14.75 - $19/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
$14.75 - $19/hr
Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.
Columbus, OH ยท On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...
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Columbus, OH ยท On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...
Falls Church, VA ยท On-site
$24.09 - $43.27/hr
... Service Desk Agent to join our team in support of the SOF MEDCOP program. This is a great ... Performs hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live ...
Falls Church, VA ยท On-site
$24.09 - $43.27/hr
... Service Desk Agent to join our team in support of the SOF MEDCOP program. This is a great ... Performs hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live ...
Embrace the concept One Team - Family at Curacao by helping out your teammates across the store and ... O (Occasionally) = Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F ...
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Embrace the concept One Team - Family at Curacao by helping out your teammates across the store and ... O (Occasionally) = Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F ...
Jeffersonville, VT ยท On-site
$16.31 - $22.51/hr
Join our team as a Guest Service Desk Agent and be the friendly face that sets the tone for an unforgettable stay! What You'll Do: * Greet guests with a warm, genuine welcome upon arrival and ...
Jeffersonville, VT ยท On-site
$16.31 - $22.51/hr
Join our team as a Guest Service Desk Agent and be the friendly face that sets the tone for an unforgettable stay! What You'll Do: * Greet guests with a warm, genuine welcome upon arrival and ...
$20.75 - $26.75/hr
The Clinical Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from ... Identify and escalate high-priority issues to appropriate team for patient care or urgent issues.
$20.75 - $26.75/hr
The Clinical Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from ... Identify and escalate high-priority issues to appropriate team for patient care or urgent issues.
Painted Post, NY ยท On-site
... team members, managers and subject matter experts. * The IT Service Desk Agent will take ownership ... Multitasking are necessary attributes to meet the expectations of the position. * 2 year degree ...
Painted Post, NY ยท On-site
... team members, managers and subject matter experts. * The IT Service Desk Agent will take ownership ... Multitasking are necessary attributes to meet the expectations of the position. * 2 year degree ...
Carmel, CA ยท On-site
$18.75 - $24/hr
Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining ... Please contact our hiring team if you require any accommodations to make our recruitment process ...
Carmel, CA ยท On-site
$18.75 - $24/hr
Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining ... Please contact our hiring team if you require any accommodations to make our recruitment process ...
Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users. * Guide users ...
Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users. * Guide users ...
Arlington, VA ยท On-site
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
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Arlington, VA ยท On-site
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
Arlington, VA ยท On-site
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
Arlington, VA ยท On-site
$130K - $155K/yr
You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$130K - $155K/yr
We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$130K - $155K/yr
We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...
$13.22 - $14.55
4% of jobs
$14.55 - $15.89
12% of jobs
$16.57 is the 25th percentile. Wages below this are outliers.
$15.89 - $17.22
18% of jobs
$17.22 - $18.55
13% of jobs
The median wage is $18.78 / hr.
$18.55 - $19.89
22% of jobs
$20.53 is the 75th percentile. Wages above this are outliers.
$19.89 - $21.22
14% of jobs
$21.22 - $22.55
4% of jobs
$22.55 - $23.89
4% of jobs
$23.89 - $25.22
3% of jobs
$25.22 - $26.55
3% of jobs
$26.55 - $27.88
3% of jobs
$13
$19
$27
| Aspect | Mychart Service Desk Agent Team 2 | Mychart Customer Support Specialist |
|---|---|---|
| Certifications | Basic IT and healthcare support certifications | Customer service and healthcare support certifications |
| Work Environment | Help desk, call center, healthcare IT support | Customer service centers, healthcare provider offices |
| Employer & Industry Usage | Hospitals, healthcare systems, clinics | Healthcare providers, insurance companies, clinics |
| Search & Comparison Intent | Technical support, IT help desk roles | Customer service, patient support roles |
Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS Operations branch to provide a single point of incident reporting within the Agency. The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s).
Additionally, the SD will create, assign and provide lifecycle tracking of tickets for all events, incidents, requests for information, operational tasking, external communication requests, and requests for CISA operational action. The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services. On average the Service Desk handles an estimated 200,000 reported incidents, or requests for information per year.
The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. Hours may vary from 8 - 12 hours depending on needs to support 24/7/365 operations (holiday and weekends are included).
Job Responsibilities:
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201 - 500 Employees
Fulton, MD, US
2010