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Mychart Service Desk Agent Team 2 Jobs (NOW HIRING)

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... they are seeking a Service Desk Agent to assist with technical support. The role involves ... team goals. • Provide guidance and training to end-users on software and hardware usage. • ...

SAIC

Service Desk Agent

Washington, DC

$40K/yr

... user and escalation team. * Researches customer concerns and find appropriate resolutions ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

$80K - $90K/yr

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... or 2. An associate degree from an accredited college including or supplemented by 12 semester ...

Hired by Matrix

Be Seen First

Service Desk Agent

South Jordan, UT · On-site

$25/hr

High school diploma or GED * 2 years of customer service, call center, help desk, or technical ... Collaborate with team members to ensure service excellence and share knowledge * Demonstrate a ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$32.50/hr

The candidate will be required to work onsite at least two days a week in Charlotte, NC. ***The max rate for this position is $32.50/hour. The IT Service Desk Agent I will provide front line ...

SAIC

Service Desk Agent

Washington, DC · On-site

$40K/yr

... user and escalation team. * Researches customer concerns and find appropriate resolutions ... High School and 2 years of sufficient technical service experience supporting a service desk with ...

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

Service Desk Agent Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and/or incidents. The Agent manages requests via service ...

SoftNice INC

Service Desk Agent

Atlanta, GA

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with Hexaware F2F interview is Mandate. Receive, Triage, Resolve, and Assign and track all incoming contacts ...

Med Tech Solutions

Service Desk Agent

$17.50 - $22.25/hr

Job Type Full-time Description IT Service Desk Agent Stoltenberg Consulting United States (Remote ... Create tickets if receiving directly via phone. • Provide level 1 & 2 remote technical support on ...

Second-61 LLC

Service Desk Agent

Florence, CO · On-site

$17.25 - $22.25/hr

Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.

Second-61

Service Desk Agent

Trinidad, CO · On-site

$16/hr

Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.

Encore Talent Solutions

IT ServiceDesk Agent

Cincinnati, OH · On-site

$16.25 - $21/hr

IT Service Desk Agent / AnalystPosition Overview Are you looking to kick off your professional ... Associate degree in Information Technology or a related discipline preferred; two years of ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...

ASM Research

Service Desk Agent

Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users. * Guide users ...

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Mychart Service Desk Agent Team 2 information

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How much do mychart service desk agent team 2 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for mychart service desk agent team 2 in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a MyChart Service Desk Agent Team 2?

A MyChart Service Desk Agent Team 2 is a customer support professional who assists patients, healthcare providers, and staff with issues related to the MyChart patient portal. Team 2 agents typically handle more advanced or escalated technical problems that could not be resolved by the initial support team. They provide guidance on account access, troubleshooting, and resolving complex system errors. Their goal is to ensure users have a seamless experience when accessing personal health information or communicating with healthcare providers through MyChart.

What are the key skills and qualifications needed to thrive as a MyChart Service Desk Agent Team 2?

To thrive as a MyChart Service Desk Agent Team 2, you need a solid understanding of healthcare IT systems, customer service principles, and troubleshooting, typically supported by experience in technical support or a healthcare environment. Familiarity with Epic MyChart, ticketing systems like ServiceNow, and basic networking or application support tools is essential. Outstanding communication, patience, and problem-solving skills help agents provide clear assistance and manage challenging situations effectively. These skills are crucial for ensuring prompt resolution of user issues, maintaining patient access to health information, and supporting healthcare operations.

What are some common challenges faced by a MyChart Service Desk Agent Team 2, and how can they be addressed?

As a Mychart Service Desk Agent Team 2, you may encounter challenges such as handling a high volume of support requests, troubleshooting complex technical issues, and assisting users with varying levels of digital literacy. Successfully addressing these challenges often involves strong communication skills, patience, and familiarity with both the Mychart platform and healthcare privacy regulations. Regular team collaboration, ongoing training, and leveraging knowledge bases can help agents efficiently resolve issues and provide a positive user experience.

What is the difference between Mychart Service Desk Agent Team 2 vs Mychart Customer Support Specialist?

AspectMychart Service Desk Agent Team 2Mychart Customer Support Specialist
CertificationsBasic IT and healthcare support certificationsCustomer service and healthcare support certifications
Work EnvironmentHelp desk, call center, healthcare IT supportCustomer service centers, healthcare provider offices
Employer & Industry UsageHospitals, healthcare systems, clinicsHealthcare providers, insurance companies, clinics
Search & Comparison IntentTechnical support, IT help desk rolesCustomer service, patient support roles

Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

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What job categories do people searching Mychart Service Desk Agent Team 2 jobs look for?

The top searched job categories for Mychart Service Desk Agent Team 2 jobs are:

Mychart Service Desk Agent Team 2 jobs near you
Infographic showing various Mychart Service Desk Agent Team 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Service Desk Agent

Tata Consultancy Services

Columbus, OH • On-site

$16.50 - $21/hr

Full-time

Re-posted 8 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

174th of 225 rated it services

Job description

Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.

What Tata Consultancy Services employees say

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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