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Mychart Service Desk Agent Team 2 Jobs (NOW HIRING)

Omniscius Consulting

Service Desk Agent

Morgantown, WV · On-site

$17.50 - $22.50/hr

Provide Tier I and Tier II technical support via phone and email * Analyze and resolve network ... Experience working in collaborative, team-oriented environments Work Schedule * Flexible shift ...

AboveAir Technologies

Service Desk Agent

Frederick, MD · On-site

$18 - $21/hr

Service Desk Agent AboveAir Technologies - Frederick, MD Company Overview AboveAir Technologies ... Advocate internally to support timely resolution of customer needs Qualifications * 2+ years of ...

Nordic

$20.75 - $26.75/hr

PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day ... Attending and participating in team meetings * Working on assigned projects on an ad hoc basis and ...

SAIC

Service Desk Agent

Washington, DC · On-site

$40K/yr

... user and escalation team. * Researches customer concerns and find appropriate resolutions ... High School and 2 years of sufficient technical service experience supporting a service desk with ...

New

Second-61

Service Desk Agent

$16/hr

Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.

Nordic

$20.75 - $26.75/hr

Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1 support to ... Attending and participating in team meetings * Working on assigned projects on an ad hoc basis and ...

New

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...

alter Domus

Service Desk Agent

Carmel, CA · On-site

$18.75 - $24/hr

Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining ... Please contact our hiring team if you require any accommodations to make our recruitment process ...

ASM Research

Service Desk Agent

Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users. * Guide users ...

Nexgen Hospitality Ii Llc

Front Desk Agent

Laredo, TX

$10 - $11/hr

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...

Unisys

Service Desk Agent

Salt Lake City, UT

$16.50 - $21/hr

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.Requests handled include support of hardware, software ...

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All JobsMychart Service Desk Agent Team 2 Jobs

Mychart Service Desk Agent Team 2 information

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How much do mychart service desk agent team 2 jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for mychart service desk agent team 2 in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a MyChart Service Desk Agent Team 2, and why are they important?

To thrive as a MyChart Service Desk Agent Team 2, you need a solid understanding of healthcare IT systems, customer service principles, and troubleshooting, typically supported by experience in technical support or a healthcare environment. Familiarity with Epic MyChart, ticketing systems like ServiceNow, and basic networking or application support tools is essential. Outstanding communication, patience, and problem-solving skills help agents provide clear assistance and manage challenging situations effectively. These skills are crucial for ensuring prompt resolution of user issues, maintaining patient access to health information, and supporting healthcare operations.

What are some common challenges faced by a Mychart Service Desk Agent Team 2, and how can they be addressed?

As a Mychart Service Desk Agent Team 2, you may encounter challenges such as handling a high volume of support requests, troubleshooting complex technical issues, and assisting users with varying levels of digital literacy. Successfully addressing these challenges often involves strong communication skills, patience, and familiarity with both the Mychart platform and healthcare privacy regulations. Regular team collaboration, ongoing training, and leveraging knowledge bases can help agents efficiently resolve issues and provide a positive user experience.

What is the difference between Mychart Service Desk Agent Team 2 vs Mychart Customer Support Specialist?

AspectMychart Service Desk Agent Team 2Mychart Customer Support Specialist
CertificationsBasic IT and healthcare support certificationsCustomer service and healthcare support certifications
Work EnvironmentHelp desk, call center, healthcare IT supportCustomer service centers, healthcare provider offices
Employer & Industry UsageHospitals, healthcare systems, clinicsHealthcare providers, insurance companies, clinics
Search & Comparison IntentTechnical support, IT help desk rolesCustomer service, patient support roles

Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

What is a MyChart Service Desk Agent Team 2?

A MyChart Service Desk Agent Team 2 is a customer support professional who assists patients, healthcare providers, and staff with issues related to the MyChart patient portal. Team 2 agents typically handle more advanced or escalated technical problems that could not be resolved by the initial support team. They provide guidance on account access, troubleshooting, and resolving complex system errors. Their goal is to ensure users have a seamless experience when accessing personal health information or communicating with healthcare providers through MyChart.
More about Mychart Service Desk Agent Team 2 jobs
What job categories do people searching Mychart Service Desk Agent Team 2 jobs look for? The top searched job categories for Mychart Service Desk Agent Team 2 jobs are:
Mychart Service Desk Agent Team 2 jobs near you
Infographic showing various Mychart Service Desk Agent Team 2 job openings in the United States as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Service Desk Agent

Omniscius Consulting

Morgantown, WV • On-site

$17.50 - $22.50/hr

Full-time

Re-posted 19 days ago

Job description

Our client is seeking qualified Service Desk Agents to provide Tier I and Tier II technical support services in a fast-paced help desk environment. The Service Desk Agent will support agency personnel by troubleshooting technical issues, supporting proprietary systems and applications, and ensuring high levels of customer satisfaction through phone and email support.

Key Responsibilities
  • Provide Tier I and Tier II technical support via phone and email
  • Analyze and resolve network hardware, software, and communication issues using diagnostic tools and troubleshooting procedures
  • Create, update, and manage service desk tickets using ticketing software
  • Escalate tickets appropriately to ensure timely resolution
  • Troubleshoot and maintain business line applications, including remote installation and redeployment of software
  • Install, configure, and maintain applications and tools including:
    • Cisco AnyConnect
    • Cisco WebEx
    • Microsoft Office Suite
    • BitLocker
    • Other agency-approved software and systems
  • Troubleshoot client computer hardware and software issues
  • Recover lost or accidentally deleted data when possible
  • Implement technical solutions based on customer and operational requirements
  • Follow standard operating procedures (SOPs) and assist with documentation maintenance and updates
  • Escalate process and policy concerns as needed
  • Deliver exceptional customer service while supporting users in high-stress situations
Minimum Qualifications
  • Must be a U.S. Citizen or have official legal status in the United States and have continuously resided in the United States for the last two years in accordance with 8 U.S.C. 1324b(a)(2)(C)
  • Must be able to pass a federal background investigation and obtain a Public Trust clearance
  • Associate degree or higher in Information Technology or related field; OR
    • High school diploma with relevant IT certifications, training, or equivalent experience
  • Minimum of one (1) year of information technology experience
  • Experience supporting network hardware, protocols, and standards
  • Application support experience
  • Knowledge of applicable data privacy practices and laws
  • Proficiency with Microsoft Word, Excel, Outlook, and database management tools
Preferred Skills & Competencies
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication abilities
  • Exceptional customer service and interpersonal skills
  • Ability to remain calm and professional in high-pressure environments
  • Highly organized with strong attention to detail and accuracy
  • Ability to prioritize and manage multiple tasks and deadlines effectively
  • Experience working in collaborative, team-oriented environments
Work Schedule
  • Flexible shift availability required
  • Hours of operation:
    • Monday through Friday: 7:30 AM – 7:00 PM
    • Saturday: 7:30 AM – 4:00 PM
  • Shifts are typically scheduled for eight (8) hours per day, five (5) days per week

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