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Mychart Service Desk Agent Team 2 Jobs (NOW HIRING)

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA ... Ability to serve as SD Team Lead when Key Service Desk Lead's is not present

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...

Fotona

Service Desk Agent - (Irving, TX)

Irving, TX · On-site

$15.75 - $20/hr

The Service Desk Agent will be a key team player for the Service Department, providing support to our customers around the US. The Service Desk Agent will receive, screen, respond to, and distribute ...

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... team serving a critical public sector department. * This is a high-impact, front-line role designed ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...

Second-61

Service Desk Agent

$16/hr

Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.

Second-61 LLC

Service Desk Agent

Trinidad, CO

$14.75 - $19/hr

Collects and documents necessary information for appropriate escalation to level 2 technical teams ... Must be willing to work effectively within a team environment in a fast-paced support role.

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...

Nordic

$20.75 - $26.75/hr

The Clinical Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from ... Identify and escalate high-priority issues to appropriate team for patient care or urgent issues.

alter Domus

Service Desk Agent

Carmel, CA · On-site

$18.75 - $24/hr

Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining ... Please contact our hiring team if you require any accommodations to make our recruitment process ...

ASM Research

Service Desk Agent

Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users. * Guide users ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...

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All JobsMychart Service Desk Agent Team 2 Jobs

Mychart Service Desk Agent Team 2 information

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$27

How much do mychart service desk agent team 2 jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for mychart service desk agent team 2 in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a MyChart Service Desk Agent Team 2, and why are they important?

To thrive as a MyChart Service Desk Agent Team 2, you need a solid understanding of healthcare IT systems, customer service principles, and troubleshooting, typically supported by experience in technical support or a healthcare environment. Familiarity with Epic MyChart, ticketing systems like ServiceNow, and basic networking or application support tools is essential. Outstanding communication, patience, and problem-solving skills help agents provide clear assistance and manage challenging situations effectively. These skills are crucial for ensuring prompt resolution of user issues, maintaining patient access to health information, and supporting healthcare operations.

What are some common challenges faced by a Mychart Service Desk Agent Team 2, and how can they be addressed?

As a Mychart Service Desk Agent Team 2, you may encounter challenges such as handling a high volume of support requests, troubleshooting complex technical issues, and assisting users with varying levels of digital literacy. Successfully addressing these challenges often involves strong communication skills, patience, and familiarity with both the Mychart platform and healthcare privacy regulations. Regular team collaboration, ongoing training, and leveraging knowledge bases can help agents efficiently resolve issues and provide a positive user experience.

What is the difference between Mychart Service Desk Agent Team 2 vs Mychart Customer Support Specialist?

AspectMychart Service Desk Agent Team 2Mychart Customer Support Specialist
CertificationsBasic IT and healthcare support certificationsCustomer service and healthcare support certifications
Work EnvironmentHelp desk, call center, healthcare IT supportCustomer service centers, healthcare provider offices
Employer & Industry UsageHospitals, healthcare systems, clinicsHealthcare providers, insurance companies, clinics
Search & Comparison IntentTechnical support, IT help desk rolesCustomer service, patient support roles

Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

What is a MyChart Service Desk Agent Team 2?

A MyChart Service Desk Agent Team 2 is a customer support professional who assists patients, healthcare providers, and staff with issues related to the MyChart patient portal. Team 2 agents typically handle more advanced or escalated technical problems that could not be resolved by the initial support team. They provide guidance on account access, troubleshooting, and resolving complex system errors. Their goal is to ensure users have a seamless experience when accessing personal health information or communicating with healthcare providers through MyChart.
More about Mychart Service Desk Agent Team 2 jobs
What job categories do people searching Mychart Service Desk Agent Team 2 jobs look for? The top searched job categories for Mychart Service Desk Agent Team 2 jobs are:
Mychart Service Desk Agent Team 2 jobs near you
Infographic showing various Mychart Service Desk Agent Team 2 job openings in the United States as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Service Desk Agent

Analygence

Washington, DC • On-site

$18 - $23.25/hr

Full-time

Re-posted 28 days ago

Job description

Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS Operations branch to provide a single point of incident reporting within the Agency. The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s).

Additionally, the SD will create, assign and provide lifecycle tracking of tickets for all events, incidents, requests for information, operational tasking, external communication requests, and requests for CISA operational action. The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services. On average the Service Desk handles an estimated 200,000 reported incidents, or requests for information per year.

The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. Hours may vary from 8 - 12 hours depending on needs to support 24/7/365 operations (holiday and weekends are included).

Job Responsibilities:

  • Provide first-line support for incidents and technical issues reported by CISA staff and customers.
  • Monitor shared CISA inbox for incidents and assign them appropriately to the Watch Analysts for action.
  • Send Requests for Information for incomplete requests.
  • Respond to requests for assistance in person, via phone, or email.
  • Appropriately triages requests that cannot be resolved at the SD level using ITSM.
  • Follow up with CISA staff and customers to ensure that issues have been resolved.
  • Document issue resolution steps and maintain records of all Service Desk activities in ITSM.
  • Maintain and update the Knowledge Base with solutions to common technical issues and FAQ.
  • Assist in maintaining and configuring ITSM.
  • Provides guidance to Junior level agents
  • Ability to serve as SD Team Lead when Key Service Desk Lead's is not present

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