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Mychart Service Desk Agent Team 2 Jobs (NOW HIRING)

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... IT Service Desk team * Perform other duties as assigned Qualifications * Minimum of 2 years of ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months Typical Experience: 12-36 months Description: The IT Service Desk Agent I will provide ...

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... team serving a critical public sector department. * This is a high-impact, front-line role designed ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...

AMERICAN SYSTEMS

Service Desk Agent I

Weaverville, NC · On-site

$18.50 - $20/hr

As Service Desk Agent I, you will perform Tier I and Tier II information technology related help ... Work with team members to establish and maintain documentation. * Escalate process and policy ...

Tidal Wave Auto Spa

Service Desk Agent

Thomaston, GA

$18 - $20/hr

We are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to join our team. The ideal candidate will provide exceptional support to Tidal Wave's clients ...

Nordic

$20.75 - $26.75/hr

Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1 support to ... Attending and participating in team meetings * Working on assigned projects on an ad hoc basis and ...

Posted today

alter Domus

Service Desk Agent

Carmel, CA · On-site

$18.75 - $24/hr

Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining ... Please contact our hiring team if you require any accommodations to make our recruitment process ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... • Two to five years of proven, qualified related work experience in a comparable complex, high ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance ...

Nexgen Hospitality Ii Llc

Front Desk Agent

Laredo, TX · On-site

$10 - $11/hr

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...

Nexgen Hospitality Ii Llc

Front Desk Agent

Laredo, TX

$10 - $11/hr

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...

Nexgen Hospitality Ii Llc

Front Desk Agent

Laredo, TX · On-site

$10 - $11/hr

Training & development Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in ...

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All JobsMychart Service Desk Agent Team 2 Jobs

Mychart Service Desk Agent Team 2 information

See salary details

$13

$19

$27

How much do mychart service desk agent team 2 jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for mychart service desk agent team 2 in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a MyChart Service Desk Agent Team 2, and why are they important?

To thrive as a MyChart Service Desk Agent Team 2, you need a solid understanding of healthcare IT systems, customer service principles, and troubleshooting, typically supported by experience in technical support or a healthcare environment. Familiarity with Epic MyChart, ticketing systems like ServiceNow, and basic networking or application support tools is essential. Outstanding communication, patience, and problem-solving skills help agents provide clear assistance and manage challenging situations effectively. These skills are crucial for ensuring prompt resolution of user issues, maintaining patient access to health information, and supporting healthcare operations.

What are some common challenges faced by a Mychart Service Desk Agent Team 2, and how can they be addressed?

As a Mychart Service Desk Agent Team 2, you may encounter challenges such as handling a high volume of support requests, troubleshooting complex technical issues, and assisting users with varying levels of digital literacy. Successfully addressing these challenges often involves strong communication skills, patience, and familiarity with both the Mychart platform and healthcare privacy regulations. Regular team collaboration, ongoing training, and leveraging knowledge bases can help agents efficiently resolve issues and provide a positive user experience.

What is the difference between Mychart Service Desk Agent Team 2 vs Mychart Customer Support Specialist?

AspectMychart Service Desk Agent Team 2Mychart Customer Support Specialist
CertificationsBasic IT and healthcare support certificationsCustomer service and healthcare support certifications
Work EnvironmentHelp desk, call center, healthcare IT supportCustomer service centers, healthcare provider offices
Employer & Industry UsageHospitals, healthcare systems, clinicsHealthcare providers, insurance companies, clinics
Search & Comparison IntentTechnical support, IT help desk rolesCustomer service, patient support roles

Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

What is a MyChart Service Desk Agent Team 2?

A MyChart Service Desk Agent Team 2 is a customer support professional who assists patients, healthcare providers, and staff with issues related to the MyChart patient portal. Team 2 agents typically handle more advanced or escalated technical problems that could not be resolved by the initial support team. They provide guidance on account access, troubleshooting, and resolving complex system errors. Their goal is to ensure users have a seamless experience when accessing personal health information or communicating with healthcare providers through MyChart.
More about Mychart Service Desk Agent Team 2 jobs
What job categories do people searching Mychart Service Desk Agent Team 2 jobs look for? The top searched job categories for Mychart Service Desk Agent Team 2 jobs are:
Mychart Service Desk Agent Team 2 jobs near you
Infographic showing various Mychart Service Desk Agent Team 2 job openings in the United States as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

IT Service Desk Agent

Morgan & Morgan, P.A.

Tampa, FL

$16 - $20.50/hr

Other

Medical, Dental, Retirement, PTO

Posted 8 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

30th of 34 rated law firms

Job description

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

  • Provide frontline technical support to end-users via phone calls, email, and chat
  • Respond to inquiries in a timely and professional manner
  • Troubleshoot and resolve technical problems, escalating as required
  • Record and document all requests or incidents in our Freshservice Platform
  • Maintain a high level of Customer Satisfaction
  • Maintain a high First Call Resolution rate
  • Work collaboratively with other members of the IT Service Desk team
  • Perform other duties as assigned

Qualifications

  • Minimum of 2 years of experience in a Service Desk\Helpdesk Role
  • Strong communication skills, both written and verbal
  • Excellent problem-solving skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Knowledge and understanding of Active Directory functionality
  • Proficient in Microsoft Office 365 applications
  • Experience documenting properly all aspects of troubleshooting and resolving of issues
  • Familiarity with basic networking concepts
  • Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

  • Experience with VMWare Horizon Virtual Desktops
  • Experience with Salesforce
  • ITIL Foundation certification
  • Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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