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Mychart Service Desk Agent Team 2 Jobs (NOW HIRING)

Front Desk Agent

Laredo, TX ยท On-site

$10 - $11/hr

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...

Front Desk Agent

Laredo, TX ยท On-site

$10 - $11/hr

Training & development Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in ...

Service Desk Agent

$17.50 - $22.25/hr

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software ...

... 321 team to drive tickets to a lower level All tickets are to be touched on a "first in first out ... - 2 years IT Service Desk experience 2-year previous experience providing Level 1 support for MS ...

Front Desk Agent

Dallas, TX

$14 - $17.75/hr

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests. Benefits for the Hotel Front Desk Agent: * Health, dental ...

Front Desk Agent

Dallas, TX ยท On-site

$14.25 - $18/hr

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests. Benefits for the Hotel Front Desk Agent: * Health, dental ...

Front Desk Agent

Santa Cruz, CA ยท On-site

$16.50 - $20.75/hr

By delivering impeccable service, the Front Desk Agent will uphold La Bahia Hotel & Spa's service ... Qualifications: * (2/3) years or more minimum experience in Front Desk Agent role in a luxury hotel ...

Front Desk Agent

Dallas, TX

$14 - $17.75/hr

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests. Benefits for the Hotel Front Desk Agent: * Health, dental ...

Front Desk Agent

Louisville, KY ยท On-site

$16/hr

Myriad Hotel is seeking a friendly and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is the first point of contact for the guests, providing exceptional service ...

Front Desk Agent

Louisville, KY ยท On-site

$16/hr

Myriad Hotel is seeking a friendly and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is the first point of contact for the guests, providing exceptional service ...

Showing results 21-40

Mychart Service Desk Agent Team 2 information

See salary details

$13

$19

$27

How much do mychart service desk agent team 2 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for mychart service desk agent team 2 in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a MyChart Service Desk Agent Team 2?

A MyChart Service Desk Agent Team 2 is a customer support professional who assists patients, healthcare providers, and staff with issues related to the MyChart patient portal. Team 2 agents typically handle more advanced or escalated technical problems that could not be resolved by the initial support team. They provide guidance on account access, troubleshooting, and resolving complex system errors. Their goal is to ensure users have a seamless experience when accessing personal health information or communicating with healthcare providers through MyChart.

What are the key skills and qualifications needed to thrive as a MyChart Service Desk Agent Team 2?

To thrive as a MyChart Service Desk Agent Team 2, you need a solid understanding of healthcare IT systems, customer service principles, and troubleshooting, typically supported by experience in technical support or a healthcare environment. Familiarity with Epic MyChart, ticketing systems like ServiceNow, and basic networking or application support tools is essential. Outstanding communication, patience, and problem-solving skills help agents provide clear assistance and manage challenging situations effectively. These skills are crucial for ensuring prompt resolution of user issues, maintaining patient access to health information, and supporting healthcare operations.

What are some common challenges faced by a MyChart Service Desk Agent Team 2, and how can they be addressed?

As a Mychart Service Desk Agent Team 2, you may encounter challenges such as handling a high volume of support requests, troubleshooting complex technical issues, and assisting users with varying levels of digital literacy. Successfully addressing these challenges often involves strong communication skills, patience, and familiarity with both the Mychart platform and healthcare privacy regulations. Regular team collaboration, ongoing training, and leveraging knowledge bases can help agents efficiently resolve issues and provide a positive user experience.

What is the difference between Mychart Service Desk Agent Team 2 vs Mychart Customer Support Specialist?

AspectMychart Service Desk Agent Team 2Mychart Customer Support Specialist
CertificationsBasic IT and healthcare support certificationsCustomer service and healthcare support certifications
Work EnvironmentHelp desk, call center, healthcare IT supportCustomer service centers, healthcare provider offices
Employer & Industry UsageHospitals, healthcare systems, clinicsHealthcare providers, insurance companies, clinics
Search & Comparison IntentTechnical support, IT help desk rolesCustomer service, patient support roles

Mychart Service Desk Agent Team 2 primarily focuses on technical support within healthcare IT systems, handling technical issues and troubleshooting. In contrast, Mychart Customer Support Specialists concentrate on patient communication and customer service. Both roles require healthcare knowledge but differ in technical versus customer interaction focus.

More about Mychart Service Desk Agent Team 2 jobs
Infographic showing various Mychart Service Desk Agent Team 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

$13 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Job description

Front Desk Agent

The Hilton Garden Inn Pittsburgh Southpointe is looking for a Front Desk Agent to join their team. Hilton is ranked #1 on Fortune's Best Companies to Work Forยฎ in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy competitive benefits, PTO, holidays and paid training.

As a Front Desk Agent you will welcome guests and provide outstanding guest service by answering telephones, making reservations, processing check-in and checkout of guests and answering general questions about the hotel and surrounding area. The Front Desk Agent will work two overnight shifts per week.

Required Skills:

  • Hilton Brand experience preferred
  • Should be highly organized, have strong oral and written communication skills
  • Ability to work autonomously and sell effectively
  • Outstanding people skills
  • Trustworthy and results-driven
  • Must be able to work in a fast-paced environment and available for all shifts.
  • Must be able to work 2 overnight shifts per week
  • May include nights, weekends and/or holidays

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking, Paid UFC GYM Membership (Pittsburgh locations) and Team Member Travel Perks/Discounts.

Equal Opportunity Employer