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Shopify Chat Support Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Perform order entry, modifications, and account updates using Shopify and internal systems ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Perform order entry, modifications, and account updates using Shopify and internal systems ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Remote VA

Customer Support Representative

$16.50 - $22.25/hr

This person will be responsible for handling customer communications through email, live chat, and ... Use Shopify to check order statuses, process returns, and resolve issues efficiently. * Collaborate ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Emergent Software

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

Respond to customer inquiries across email, chat, and phone for all supported brands * Manage and resolve tickets using the Gorgias help desk platform and AI tools * Work within Shopify, SalesPad ...

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All JobsShopify Chat Support Jobs

Shopify Chat Support information

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$12

$25

$42

How much do shopify chat support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Shopify Chat Support position, and why are they important?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

How much do Shopify support advisors make?

Shopify chat support advisors typically earn between $12 and $20 per hour, depending on experience, location, and the company's pay structure. Some roles may also offer performance bonuses or benefits, and the position often requires strong communication skills and familiarity with Shopify's platform.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

What is a Shopify Chat Support job?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

How much do Shopify chat assistants make?

Shopify chat support assistants typically earn between $10 and $20 per hour, depending on experience, location, and whether they work as freelancers or employees. Some roles may offer additional incentives or flexible schedules, especially for remote positions.

Is it hard to get hired at Shopify?

Shopify Chat Support roles typically require good communication skills, basic technical knowledge, and customer service experience. The hiring process often involves multiple interview rounds and skills assessments, but the difficulty varies depending on the applicant's background and preparation.

Does Shopify offer chat support?

Shopify provides chat support for merchants through its Help Center, including live chat options for immediate assistance. Support availability may vary based on the plan and time of day, and customer service agents can help with technical issues, store setup, and troubleshooting. As a Shopify chat support representative, strong communication skills and familiarity with the platform are essential.
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Shopify Chat Support jobs near you
Client Support Specialist

Client Support Specialist

The Global Talent Co

Remote

$18.50 - $24.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

CLIENT SUPPORT SPECIALIST
Full-time (40hrs per week) / Remote / Latam
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: Client Support Specialist (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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