Weston, FL · Remote
$20 - $26/hr
E-Commerce Chat & Support Specialist E-Commerce Chat & Support Specialist Department : Customer ... Experience with Shopify, Gorgias, Zendesk, Salesforce, or similar e-commerce CRM platforms is ...
New
Weston, FL · Remote
$20 - $26/hr
E-Commerce Chat & Support Specialist E-Commerce Chat & Support Specialist Department : Customer ... Experience with Shopify, Gorgias, Zendesk, Salesforce, or similar e-commerce CRM platforms is ...
New
Orlando, FL · On-site
... chat, and support platforms • Troubleshooting FPV drone, headset, and component issues for ... and Shopify to review orders, inventory, and fulfillment status • Partnering with Account ...
Orlando, FL · On-site
... chat, and support platforms • Troubleshooting FPV drone, headset, and component issues for ... and Shopify to review orders, inventory, and fulfillment status • Partnering with Account ...
Miami, FL · On-site
... support and account management. What you'll own * The relationship ... You own the account for a portfolio of DTC brands -- the strategic point of contact across chat ...
Miami, FL · On-site
... support and account management. What you'll own * The relationship ... You own the account for a portfolio of DTC brands -- the strategic point of contact across chat ...
Delray Beach, FL · On-site
$15.50 - $19.75/hr
... support our growing online business. This role is responsible for assisting with online product ... Respond promptly and professionally to customer inquiries via email, chat, and online marketplaces ...
Quick apply
Delray Beach, FL · On-site
$15.50 - $19.75/hr
... support our growing online business. This role is responsible for assisting with online product ... Respond promptly and professionally to customer inquiries via email, chat, and online marketplaces ...
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
Support exclusive client events and private showroom activations. Consignment & Acquisition ... Familiarity with Shopify. * Existing network within the Palm Beach luxury community. * Experience ...
New
To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.
Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.
A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.
$20 - $26/hr
Full-time
Medical, PTO
This job post has expired 2 days ago. Applications are no longer accepted.
E-Commerce Chat & Support Specialist
Department: Customer Experience
Location: Remote (HQ: 304 Indian Trace, Weston, FL 33326)
Job Type: Full-Time / 100% Remote
Pay Range: $20.00 – $26.00 per hour
About CO2Lift by Lumisque
CO2Lift® by Lumisque is an award-winning leader in medical aesthetics and carboxytherapy skincare. Engineered to revolutionize skin rejuvenation without downtime, our proprietary carboxygel treatment is trusted by top dermatologists, plastic surgeons, medspas, and aesthetic consumers nationwide. We are looking for an exceptional E-Commerce Chat & Support Specialist to deliver a luxury brand experience to both our clinical partners and everyday consumers.
Role Overview
This is a 100% remote position reporting to our headquarters in Weston, FL. In this role, you will act as the voice of CO2Lift, delivering high-touch support across multiple channels (phone, email, and live chat). You will assist retail customers with order tracking and product guidance while supporting our medical providers and wholesale accounts with order fulfillment and account inquiries.
Key Responsibilities
- Omnichannel Client Support: Provide prompt, professional, and empathetic assistance to D2C shoppers and B2B wholesale accounts regarding orders, shipping, and product usage.
- E-Commerce Operations: Process orders, manage returns, and resolve order discrepancies using our e-commerce platform (Shopify/CRM).
- Brand Ambassadorship: Educate customers on the benefits and proper application of the CO2Lift product line, ensuring every interaction reflects a premium aesthetic brand standard.
- Account Management Support: Assist the medical sales team with wholesale account inquiries, re-orders, and shipping updates for clinics and medspas.
- Cross-Functional Collaboration: Partner with warehouse, logistics, and account management teams to resolve client issues smoothly.
Qualifications
- Experience: 2–4 years of customer service or client support experience, preferably in luxury skincare, medical aesthetics, beauty, or e-commerce D2C/B2B settings.
- Technical Proficiency: Experience with Shopify, Gorgias, Zendesk, Salesforce, or similar e-commerce CRM platforms is highly preferred.
- Communication Skills: Flawless written and verbal English skills with a warm, high-touch customer care tone.
- Remote Readiness: Dedicated home office with high-speed internet and the discipline to manage high-volume customer inquiries independently.
- Time Zone: Ability to work standard business hours aligned with Eastern (EST) or Central (CST) time zones.
Benefits & Culture
- Work Arrangement: 100% Remote.
- Compensation: $20.00 – $26.00 per hour.
- Perks: Generous employee discounts on CO2Lift products, PTO, and comprehensive health options.
Equal Employment Opportunity Statement
Lumisque Inc. / CO2Lift is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
