ZipRecruiter

Log In

2

Entry Level Zendesk Chat Support Jobs in Florida

ID.me

Member Support Representative III - Support

Tampa, FL

$17 - $23/hr

You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...

ID.me

Member Support Representative III - Support

Tampa, FL · On-site

$16.50 - $22/hr

You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...

ID.me

Member Support Representative III - Support

Tampa, FL · On-site

$17 - $23/hr

You'll assist members via emails, chat, phone and video calls guiding them through verification ... Proficiency in using ticketing software like Zendesk * Ability to handle sensitive information with ...

Group III International

Be Seen First

Bilingual Customer Service Specialist

Pompano Beach, FL · On-site

$16 - $20.75/hr

... quality support across multiple channels, including phone, email, live chat, and social media ... Zendesk and AfterShip. Strong Microsoft Outlook, and Teams skills. Strong analytical skills and ...

next page

Showing results 1-20

All JobsZendesk Chat Support JobsEntry Level Zendesk Chat Support JobsEntry Level Zendesk Chat Support Jobs in Florida

Entry Level Zendesk Chat Support information

What is an entry level Zendesk Chat Support?

An Entry Level Zendesk Chat Support role involves assisting customers via live chat using the Zendesk platform. In this position, you help answer questions, resolve issues, and provide information about products or services. As an entry-level position, no prior experience is typically required, but good communication and computer skills are important. Training is usually provided to help new hires learn how to use Zendesk and follow company procedures.

What are the key skills and qualifications needed to thrive as an entry level Zendesk Chat Support?

To thrive as an Entry Level Zendesk Chat Support agent, you need strong written communication skills, basic computer literacy, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in using Zendesk and related CRM systems is typically required, along with the ability to navigate help desk tools efficiently. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills that help agents excel in this role. These skills and qualities are crucial for resolving customer issues promptly, maintaining high satisfaction levels, and representing the company positively in a digital environment.

What are some common challenges faced by entry level Zendesk Chat Support and how can they be managed?

Entry Level Zendesk Chat Support agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly learning product details. To manage these challenges, agents benefit from thorough onboarding, utilizing internal knowledge bases, and leveraging Zendesk's built-in tools like macros for efficiency. Regular communication with team leads and participating in ongoing training sessions also help agents build confidence and improve their customer service skills.

What are the most commonly searched types of Zendesk Chat Support jobs in Florida?

The most popular types of Zendesk Chat Support jobs in Florida are:

What are popular job titles related to Entry Level Zendesk Chat Support jobs in Florida?

For Entry Level Zendesk Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Entry Level Zendesk Chat Support jobs in Florida look for?

The top searched job categories for Entry Level Zendesk Chat Support jobs in Florida are:

What cities in Florida are hiring for Entry Level Zendesk Chat Support jobs?

Cities in Florida with the most Entry Level Zendesk Chat Support job openings:

Entry Level Zendesk Chat Support jobs near you
Infographic showing various Entry Level Zendesk Chat Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Agent I

Plantation, FL • On-site

Bayside Support Services
See more jobs at Bayside Support Servicesexternal

$18.50 - $24.75/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Purpose: 

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.

We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.

Our Mission:

We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.

Our Vision: 

Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.


Performance Metrics:

  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Requirements

Qualifications:

  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business


Requirements:

  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor’s degree preferred
  • Strong Computer Skills
  • High School Diploma or GED

Benefits

Why Join Us?

  • Professional Development 
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks


Job Type: Contract to Hire

Schedule:

  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays 

Language: English (Required)

Ability to Commute: Las Vegas, NV or Plantation, FL (Required)

Work Location: In person