ZipRecruiter

Log In

2

Remote Technical Customer Support Jobs in Florida

ADT

Remote Customer Technical Support

Jacksonville, FL · On-site +1

$20/hr

The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for ...

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Previous professional customer and/or technical support experience * Previous Paychex Flex ... This is a remote position and will require working from home.

Carrier

DCIM Support Specialist

FL · On-site +1

$79K - $158K/yr

Obtain information from customers and technical organizations, engineering, software and product ... daily remote operations. Preferred Qualifications * Windows System Administration skills.

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

HVW Recruiting

Customer Support Specialist

Clearwater, FL · Remote

$24K - $32K/yr

Join our remote team as a Customer Service Representative and help support real people with real questions -- all from the comfort of your own home. Whether you're balancing family life, school, or ...

next page

Showing results 1-20

All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Florida

Remote Technical Customer Support information

See Florida salary details

$8

$13

$22

How much do remote technical customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote technical customer support in Florida is $13.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $16.54 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in Florida?

The most popular types of Technical Customer Support jobs in Florida are:

What are popular job titles related to Remote Technical Customer Support jobs in Florida?

For Remote Technical Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Florida look for?

The top searched job categories for Remote Technical Customer Support jobs in Florida are:

What cities in Florida are hiring for Remote Technical Customer Support jobs?

Cities in Florida with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $28,652 per year, or $13.8 per hour.

Remote Customer Technical Support

ADT

Jacksonville, FL • On-site, Remote

$20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 8 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 117 rated security

Job description


Position Summary:
Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support.
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.
Responsibilities:
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Able to multitask across multiple systems and applications
  • Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
  • Troubleshoot the customer's technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
  • Regular, consistent and punctual attendance
  • Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can't be solved on the call.
  • Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
  • Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
  • WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What's in it for you?
  • You play an important role in saving lives for a living
  • ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
  • Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:
  • High school diploma or equivalent
  • Troubleshooting skills
  • Strong Organizational skills
  • Excellent communication skills (both verbal and written)
  • Reliable and Dependable
  • Ability to empathize and connect with the customer
  • Ability to multitask with ease, effectively prioritize tasks and be a self-starter
  • Demonstrated proficient problem solving & customer de-escalation skills

Experience:
  • Minimum of one (1) year of customer service experience required.
  • Technical experience is a plus but not required

Skills:
  • Excellent communication skills.
  • Able to type at least 35 wpm.
  • Intermediate knowledge of computer applications.
  • Strong organizational skills.

Pay and Benefits Disclosure:
The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
The anticipated end date for application submission is 9/4/26. The role is scheduled to start 10/12/26.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

View All ADT Jobs

Apply