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Technical Customer Support Jobs (NOW HIRING)

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Lnw

Technical Customer Support

Raleigh, NC

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$98K - $108K/yr

The Technical Customer Support Lead serves as the primary point of contact for customers requiring technical assistance with HSG equipment and automation systems. This role is responsible for ...

New

Higher Logic

OR · On-site

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

Higher Logic

OR · On-site

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

Higher Logic

OR · On-site

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

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Technical Customer Support information

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How much do technical customer support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
More about Technical Customer Support jobs
What cities are hiring for Technical Customer Support jobs? Cities with the most Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Technical Customer Support jobs? States with the most job openings for Technical Customer Support jobs include:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support

Vish Consulting IT

Westminster, CO • On-site

Contractor

Re-posted 27 days ago

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Remote - Hybrid

Contract Role

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

Vivek Sharma 

Account Manager

Cell: (904) 481-0481

Fax: (619)-333-1294

Email: vivek@vishusa.com

Vish Consulting Services, Inc

www.vishusa.com