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Home Based Technical Customer Support Jobs (NOW HIRING)

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every ... based on the requirements of the work to be performed and without regard to race, age, color ...

Trimble

Technical Customer Support Professional

Dayton, OH · On-site

$85K - $118K/yr

Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

Ra

Technical Support VP

Tualatin, OR

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do * Respond to technical customer inquiries and support escalations ...

Pacer Group

Technical Customer Service

Morton Grove, IL · On-site

$20 - $22/hr

Customer Service / Technical Support / Order Management Pay Rate: $20.00 - $22.00/hr. on W2 (Based on Experience & Qualifications) Schedule: Monday - Friday | 8:00 AM - 5:00 PM or 7:00 AM - 5:00 PM ...

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How much do home based technical customer support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for home based technical customer support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
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Home Based Technical Customer Support jobs near you
Technical Customer Support

Technical Customer Support

Mersino Dewatering Inc

Auburn Hills, MI • On-site

$35K - $44K/yr

Full-time

Posted 19 days ago

Key responsibilities

  • Manage daily support calls and support tickets.

  • Monitor telemetry devices through Internet of Things (IoT) management software.

  • Manage and troubleshoot the dispersed telemetry systems company-wide.

Job description


Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water.

Location: Auburn Hills, MI

Job Summary:

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide.

Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Responsibilities:

  • Manage daily support calls and support tickets
  • Monitor telemetry devices through Internet of Things (IoT) management software
  • Make proactive callouts for device status
  • Interact with team members to assist in troubleshooting and identifying root cause of system problems
  • Manage and troubleshoot the dispersed telemetry systems company-wide
  • Aid in the development of an Application Patching Process
  • Assist in the process to help improve and enhance the IoT management software

Requirements:

  • 1+ years’ experience on a Customer Support Team
  • communication skills
  • Outstanding Troubleshooting skills
  • Ability to think "outside the box"
  • Initiative and confidence to research and resolve problems
  • Organizational and time management skills
  • Ability to work both independently and as a member of a team
  • Proficient in Microsoft Office applications
  • Experience in a customer facing role
  • Ability to work flexible hours

Specific Expectations:

  • Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
  • Internet of Things (IOT) knowledge
  • Basic Software Development process understanding
  • Python, JavaScript, a plus
  • MQTTs, Webservices, a plus

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled