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Overnight Technical Customer Support Jobs (NOW HIRING)

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Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support ...

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Overnight Technical Customer Support information

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How much do overnight technical customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for overnight technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Overnight Technical Customer Support vs Technical Support Specialist?

AspectOvernight Technical Customer SupportTechnical Support Specialist
Work HoursOvernight shifts, typically late evening to early morningRegular daytime hours, with some evening or weekend shifts
Work EnvironmentRemote or call center setting, handling customer inquiriesOffice or remote, providing technical assistance to clients or internal teams
Required SkillsCustomer service, basic technical knowledge, problem-solvingTechnical troubleshooting, communication skills, product knowledge
CertificationsOften not required, but relevant certifications can be beneficialIT or technical certifications (e.g., CompTIA, Cisco) often preferred

While both roles involve technical support, Overnight Technical Customer Support focuses on assisting customers during overnight hours, often with a customer service emphasis. Technical Support Specialist roles typically operate during regular hours and may involve more in-depth technical troubleshooting. The choice depends on your preferred work schedule and technical expertise.

What cities are hiring for Overnight Technical Customer Support jobs? Cities with the most Overnight Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Overnight Technical Customer Support jobs? States with the most job openings for Overnight Technical Customer Support jobs include:
Overnight Technical Customer Support jobs near you

Technical Customer Support

Vish Consulting IT

Westminster, CO • On-site

Contractor

Posted yesterday

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Remote - Hybrid

Contract Role

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

Vivek Sharma 

Account Manager

Cell: (904) 481-0481

Fax: (619)-333-1294

Email: vivek@vishusa.com

Vish Consulting Services, Inc

www.vishusa.com