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Overnight Technical Customer Support Jobs (NOW HIRING)

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Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support ...

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

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All JobsOvernight Technical Customer Support Jobs

Overnight Technical Customer Support information

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$12

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$31

How much do overnight technical customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for overnight technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Overnight Technical Customer Support vs Technical Support Specialist?

AspectOvernight Technical Customer SupportTechnical Support Specialist
Work HoursOvernight shifts, typically late evening to early morningRegular daytime hours, with some evening or weekend shifts
Work EnvironmentRemote or call center setting, handling customer inquiriesOffice or remote, providing technical assistance to clients or internal teams
Required SkillsCustomer service, basic technical knowledge, problem-solvingTechnical troubleshooting, communication skills, product knowledge
CertificationsOften not required, but relevant certifications can be beneficialIT or technical certifications (e.g., CompTIA, Cisco) often preferred

While both roles involve technical support, Overnight Technical Customer Support focuses on assisting customers during overnight hours, often with a customer service emphasis. Technical Support Specialist roles typically operate during regular hours and may involve more in-depth technical troubleshooting. The choice depends on your preferred work schedule and technical expertise.

What cities are hiring for Overnight Technical Customer Support jobs? Cities with the most Overnight Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Overnight Technical Customer Support jobs? States with the most job openings for Overnight Technical Customer Support jobs include:
Overnight Technical Customer Support jobs near you
Technical Customer Support

Technical Customer Support

Motion Recruitment

Addison, TX • Hybrid

Full-time

Posted 4 days ago

Job description

Senior Technical Customer Support Lead
Dallas, TX | Onsite, 5 Days/Week
Own the support function. Shape the product. Be the reason customers stay.
We're a fast-growing AI-powered Video Surveillance as a Service (VSaaS) company — and we're looking for a senior support leader who doesn't just manage tickets, but builds a function that makes customers stay, expand, and evangelize. If you've led support for a SaaS platform, thrive in high-growth environments, and know how to turn customer pain into product insight — keep reading.
THE QUICK FACTS
- Location: Downtown Dallas, TX
- Work Style: Onsite, 5 days/week
- Experience: 7–10+ years
- Industry: SaaS / AI / VSaaS
WHAT YOU'LL OWN
The whole support function. End-to-end — from ticket intake and triage to escalation management, root cause analysis, and long-term issue prevention.
Enterprise-grade SLAs and standards. Define escalation paths, set the bar for quality, and ensure support scales as we grow.
Cross-functional influence. Partner with Product, Development, Cloud Ops, Customer Success, and Partners to drive permanent fixes — not just workarounds.
Team building. Hire, develop, and lead a high-performing support team. Define career paths. Build a culture of ownership and accountability.
Metrics and insight. Track CSAT, response time, resolution time, and backlog health — then turn that data into better outcomes for customers and the product roadmap.
WHO YOU ARE
- 7–10+ years leading customer support for SaaS platforms — ideally with enterprise and mid-market customers
- You've managed high-stakes escalations in production environments and know how to stay calm, clear, and constructive
- You've built or scaled support teams and processes — not just managed existing ones
- Comfortable working with globally distributed teams (we have development and ops teams across the US and India)
- Bonus: experience with VSaaS, video platforms, cloud-native architectures, AI/ML products, or channel/partner support
WHY THIS ROLE IS DIFFERENT
This isn't a seat-warmer role. You'll be the most senior support person in the company, with direct influence on product direction, partner relationships, and customer retention. You'll work side-by-side with the people who build the platform — and when you surface a critical insight, it gets acted on. If you want ownership, visibility, and the chance to build something from the ground up, this is it.
WHAT WE OFFER
- Competitive compensation and benefits
- High-visibility leadership role with real cross-company influence
- Collaborative, fast-moving startup environment
- Direct impact on customer satisfaction, retention, and product quality
- Onsite Dallas location — close collaboration with the full team

Apply