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Overnight Technical Customer Support Jobs in Virginia

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

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Overnight Technical Customer Support information

What is the difference between Overnight Technical Customer Support vs Technical Support Specialist?

AspectOvernight Technical Customer SupportTechnical Support Specialist
Work HoursOvernight shifts, typically late evening to early morningRegular daytime hours, with some evening or weekend shifts
Work EnvironmentRemote or call center setting, handling customer inquiriesOffice or remote, providing technical assistance to clients or internal teams
Required SkillsCustomer service, basic technical knowledge, problem-solvingTechnical troubleshooting, communication skills, product knowledge
CertificationsOften not required, but relevant certifications can be beneficialIT or technical certifications (e.g., CompTIA, Cisco) often preferred

While both roles involve technical support, Overnight Technical Customer Support focuses on assisting customers during overnight hours, often with a customer service emphasis. Technical Support Specialist roles typically operate during regular hours and may involve more in-depth technical troubleshooting. The choice depends on your preferred work schedule and technical expertise.

What are the most commonly searched types of Technical Customer Support jobs in Virginia?

The most popular types of Technical Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Overnight Technical Customer Support jobs?

Cities in Virginia with the most Overnight Technical Customer Support job openings:

Overnight Technical Customer Support jobs near you

Technical Customer Support Representative

Wise, VA

Foundever
Strategic Planning Consulting Services • 10K+ employees

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

44th of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Foundeverexternal

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

 

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs 
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development 
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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