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Remote Technical Customer Support Jobs in Virginia

Memberstack Inc.

Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...

Dover Corporation

Inside Service Specialist

Cullen, VA · Remote

$16 - $21.25/hr

Provide expert remote technical support to customers, service partners and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting and ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

$35K - $70K/yr

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of ... remote support sessions. Your knowledge will guide customers through the implementation and ...

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How much do remote technical customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote technical customer support in Virginia is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.92 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are popular job titles related to Remote Technical Customer Support jobs in Virginia?

For Remote Technical Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Virginia look for?

The top searched job categories for Remote Technical Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Technical Customer Support jobs?

Cities in Virginia with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,013 per year, or $18.3 per hour.

Technical Customer Service Representative (Remote)

Virginia Beach, VA • Remote

VIPdesk Connect
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about VIPdesk Connectexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering "more human" customer service. Our core values are central to how we do business. That's why we have partnered with some of the world's best iconic brands to provide an elevated customer experience. 

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients' customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally. 

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards-always with a focus on providing best-in-class customer service.  

This is a remote, work-at-home position. 
What You'll Do
  • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
  • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
  • Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
  • Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
  • Assist with device installation, app setup, and configuration
  • Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
  • Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
  • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What You'll Need
  • 1+ years of demonstrated experience and success in customer service
  • High School diploma or equivalent
  • Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
  • Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
  • Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
  • Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
  • Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
  • Able to accurately document customer interaction details with limited errors
  • A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualification
  • Experience in a virtual contact center environment
  • Experience with troubleshooting apps on both iOS and Android platforms preferred
$16 - $16 an hour
Rate for the Technical Customer Service Representative, Level : $16 per hour

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. 
Who We Are      

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.     

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company's achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.     

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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