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Remote Technical Customer Support Jobs in Virginia

Adecco

Customer Service Representative

Newport News, VA · On-site +1

$21/hr

... customer support · Research and resolve order, shipment, delivery, inventory, and logistics ... Hybrid schedule Monday and Friday remote; Tuesday through Thursday onsite, 9:00 AM to 6:00 PM EST ...

New

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Virginia

Remote Technical Customer Support information

See Virginia salary details

$10

$18

$29

How much do remote technical customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote technical customer support in Virginia is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.92 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in Virginia?

The most popular types of Technical Customer Support jobs in Virginia are:

What are popular job titles related to Remote Technical Customer Support jobs in Virginia?

For Remote Technical Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Virginia look for?

The top searched job categories for Remote Technical Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Technical Customer Support jobs?

Cities in Virginia with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,013 per year, or $18.3 per hour.

Smart Home Service Technician (Remote)

Sight and Sound Systems, Inc.

Sterling, VA • Remote

Full-time

Re-posted 16 days ago

Job description

Secure your future at Sight & Sound Systems, Inc!

Sight and Sound Systems, Inc. is a leading provider of home entertainment and security technology in the Washington DC Metro area. Since 1994, we have been dedicated to delivering the finest audio, video, and automation solutions to our clients. Our commitment is to listen to their needs, offer the best recommendations, and provide exceptional customer support and service.

Immediate opportunity for experienced smart home technicians to help us provide superior remote client service. Sight & Sound Systems, Inc. is a premier custom smart home system provider in the Washington, DC area. We are looking for the right candidate to provide remote service for our clients.

Why This Role?
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote support architecture.

This position requires zero physical deployment, heavy lifting, or field infrastructure handling, making it an exceptional fit for qualified technical experts seeking a strictly sedentary, high-level diagnostic role.

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