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Remote Technical Customer Support Jobs (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site +1

Please note: This position is required to be onsite and does not offer the option for remote or ... call support and ticket transfers. * Manage high-volume customer interactions via Five9 and CRM ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Technical Support Specialist Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support software for call logging and tracking.

ADT

Remote Customer Technical Support

Jacksonville, FL · On-site +1

$20/hr

The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for ...

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How much do remote technical customer support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Remote technical customer support roles can pay around $4,000 per week for experienced professionals, especially those with specialized technical skills, certifications, or extensive industry knowledge. High earnings often depend on the complexity of support, the company, and the level of expertise required, with some roles offering performance-based bonuses or commissions.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

How to make $1000 a week remotely?

A remote technical customer support role can pay around $15 to $25 per hour, so working 40 hours a week could generate $600 to $1000. Increasing earnings may involve taking on multiple shifts, gaining specialized skills, or obtaining certifications to qualify for higher-paying positions. Consistent performance and efficient problem-solving are essential to reach this income level remotely.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Remote technical support roles often require problem-solving, communication skills, and technical knowledge that complement AI tools, making human oversight essential for complex issues.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer support tools, with some positions offering additional benefits or performance bonuses.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
More about Remote Technical Customer Support jobs
What cities are hiring for Remote Technical Customer Support jobs? Cities with the most Remote Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Remote Technical Customer Support jobs? States with the most job openings for Remote Technical Customer Support jobs include:
What job categories do people searching Remote Technical Customer Support jobs look for? The top searched job categories for Remote Technical Customer Support jobs are:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

$60K - $80K/yr

Full-time

Re-posted 4 days ago

Job description

About Us
Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
  • Curious at your core, with an eagerness to learn and do things differently
  • Customer-focused, always thinking about ways to improve the user experience
  • Able to operate autonomously and work asynchronously, while also being an effective team player

About The Role
We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

The salary range for this role is provided below. The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data. Compensation may vary by geography. In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Salary Range
$60,000-$80,000 USD
Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Zoo team is made up of incredibly talented and unique individuals from across the globe. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, age, or any other trait that unfairly targets a group of people. We encourage everyone interested in our mission to apply!

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