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Remote Technical Customer Support Jobs (NOW HIRING)

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Outseer

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications. * Accurately document all customer interactions in ...

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How much do remote technical customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
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What cities are hiring for Remote Technical Customer Support jobs? Cities with the most Remote Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Remote Technical Customer Support jobs? States with the most job openings for Remote Technical Customer Support jobs include:
What job categories do people searching Remote Technical Customer Support jobs look for? The top searched job categories for Remote Technical Customer Support jobs are:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 5% Part Time, 3% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support Representative

HirexHire

Raleigh, NC • Remote

Other

Posted 2 days ago

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.

WHAT YOU WILL DO

  • Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication.

  • Troubleshoot platform usage, configuration questions, and basic technical issues.

  • Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events.

  • Provide real-time assistance for high-priority customer scenarios.

  • Identify, document, and escalate bugs or complex issues with clear and actionable context.

  • Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts.

  • Maintain accurate documentation of issues, feature requests, and edge cases.

  • Contribute to internal knowledge base and support documentation.

  • Identify opportunities to improve customer outcomes and platform utilization.

WHAT YOU WILL NEED

  • 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment.

  • Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations.

  • Experience managing a support queue with competing priorities, including time-sensitive workflows.

  • Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses.

  • Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems.

  • Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms.

  • Strong communication skills with the ability to guide non-technical users clearly and effectively.

  • Ability to navigate ambiguity and drive customer issues to resolution.

  • Strong organizational skills, attention to detail, and sound judgement on when to escalate issues.

  • Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.

Apply