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Remote Technical Customer Support Jobs in California

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

This role involves addressing technical queries, guiding customers on product functionality, and ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Mercor

Customer Support Specialist

San Francisco, CA · Remote

$25K - $35K/mo

About the job Mercor connects elite creative and technical talent with leading AI research labs ... Remote Commitment: Substantial overlap with Pacific Time (PT/PST) Role Responsibilities

Posted today

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How much do remote technical customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote technical customer support in California is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.83 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in California?

The most popular types of Technical Customer Support jobs in California are:

What are popular job titles related to Remote Technical Customer Support jobs in California?

For Remote Technical Customer Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in California look for?

The top searched job categories for Remote Technical Customer Support jobs in California are:

What cities in California are hiring for Remote Technical Customer Support jobs?

Cities in California with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,839 per year, or $18.2 per hour.

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

About The Role

We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.

What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

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