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Remote Technical Customer Support Jobs in California

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

Director of Customer Success Team: 3 US Technical Leads + 2 Support Supervisors (Mexico ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

We are looking for a Technical Support Engineer to join our highly experienced global team. The ... End to End ownership of customer support case from opening until closure ensuring customer ...

Qcells

QSS Customer Support Specialist

San Francisco, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

Qcells

QSS Customer Support Specialist

Santa Clara, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in California

Remote Technical Customer Support information

See California salary details

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How much do remote technical customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote technical customer support in California is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.83 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in California?

The most popular types of Technical Customer Support jobs in California are:

What are popular job titles related to Remote Technical Customer Support jobs in California?

For Remote Technical Customer Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in California look for?

The top searched job categories for Remote Technical Customer Support jobs in California are:

What cities in California are hiring for Remote Technical Customer Support jobs?

Cities in California with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,839 per year, or $18.2 per hour.

TAC Seasonal Specialist (Evergreen)

SUPERIOR

Santa Fe Springs, CA • Remote

$21 - $27/hr

Full-time

Re-posted 2 days ago

Job description

TAC Seasonal Specialist (Evergreen)

Location: Remote Employment Type: Seasonal / Temporary Department: Technical Assistance Center (TAC)

Range: $21-$27/hourly

About Us:

We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators striving to make a meaningful impact to your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner serving your evolving needs for decades to come. We offer superior customer experiences focused on their banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full color and variable print and mail capabilities.

About the Role

We are seeking Seasonal TAC Specialists to support upcoming projects and periods of increased demand throughout the year. This is an evergreen, remote position used to identify and engage qualified candidates in advance of confirmed hiring needs.

Seasonal TAC Specialists provide frontline technical support, assist users with troubleshooting, and ensure timely resolution of technical issues while delivering a high level of customer service.

Key Responsibilities

  • Provide technical support via phone, email, and/or ticketing systems
  • Troubleshoot hardware, software, and basic network issues
  • Accurately document incidents, resolutions, and escalations
  • Follow established procedures, SLAs, and escalation paths
  • Communicate clearly and professionally with users and internal teams
  • Escalate unresolved issues to appropriate support tiers
  • Maintain confidentiality and data security standards

Required Qualifications

  • Prior experience in technical support, help desk, or customer support
  • Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
  • Strong written and verbal communication skills
  • Ability to follow documented processes and troubleshoot systematically
  • Reliable internet connection and ability to work remotely
  • Availability to work seasonal schedules as business needs require
  • Authorization to work in the applicable location

Preferred Qualifications

  • Previous TAC, service desk, or call center experience
  • Exposure to SaaS applications, hardware support, or networking fundamentals
  • Ability to adapt quickly in a fast‑paced support environment
  • Flexibility to support varying shifts, including peak periods if required

Seasonal Employment Details

  • Seasonal assignments vary in length based on project and business demand
  • Start dates are determined by operational needs
  • This posting is used to build a remote seasonal talent pipeline
  • Applying does not guarantee immediate placement or a specific start date

Why Apply

  • Gain hands-on experience in a remote technical support environment‑on experience in a remote technical support environment
  • Build skills supporting real world systems and users‑world systems and users
  • Be considered early for upcoming seasonal projects
  • Opportunity for future seasonal or long‑term consideration based on performance

Application Process

All applications must be submitted through the Paychex ATS platform. Qualified candidates may be contacted as seasonal hiring needs are confirmed. Must reside in CA, GA, TX, NV, or OH

Superior is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.