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Pavago

Technical Support Specialist

Comfortable working independently in remote support environments * Focused on both technical resolution and customer experience Requirements (Must-Have) Experience * 1-2+ years of experience in:

Team8

Team8- Cyber Startup Technical Support Engineer

$90K - $150K/yr

... our customers, R&D, and Product. This position is fully remote work model within the PST region ... Serve as the highest technical escalation point within support, driving issues to full resolution.

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Bigcommerce

Technical Support Representative - Remote

OR · Remote

$19 - $21/hr

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Puzzle.io

Customer Support Specialist

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$21.25 - $28.50/hr

Provide Technical Customer Support: Be the first responder for customer questions across support ... in a flexible, remote-first environment backed by world-class investors. You\'ll have real ...

Puzzle.io

Customer Support Specialist

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Provide Technical Customer Support: Be the first responder for customer questions across support ... remote-first environment backed by world-class investors. You'll have real ownership, work with ...

TestHiring

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Denver, CO · Remote

Role Overview: We're looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You'll be the first line of technical assistance for our ...

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How much do remote technical customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
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What cities are hiring for Remote Technical Customer Support jobs? Cities with the most Remote Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
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What job categories do people searching Remote Technical Customer Support jobs look for? The top searched job categories for Remote Technical Customer Support jobs are:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 5% Part Time, 3% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support L2 (Swedish Speaking)

Wallbox

Hancocks Bridge, NJ • On-site, Remote

Full-time

Medical, Dental, Life

Posted 6 days ago

Job description

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.


Get in charge with Wallbox!

The role

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.


You will

  • Responsible for handling complex technical issues escalated from Level 1 (L1) agents or chatbots.
  • Share best practices and coach the team
  • Provide guidance to L1 agents to ensure efficient and consistent case resolution.
  • Identify documentation and knowledge gaps in the Knowledge Base and propose updates to improve troubleshooting flow.
  • Collaborate with Engineering and Product teams to escalate recurring or unidentified issues, providing structured documentation and technical details.
  • Support the definition of standard troubleshooting procedures and contribute to training materials.
  • Constant improvement and maintaining of the internal system
  • Identify locks that require follow-up or investigation
  • Develop interdepartmental communication ways
  • Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
  • Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
  • Product and process training, support with L1 onboarding
  • Support key account partners on a daily basis
  • Communicate proactively with the Technical Documentation team to improve customer-facing content and usability guides.
  • Participate in testing and validation of new firmware releases to assess stability and potential field impact.


Requirements

  • Embedded systems knowledge. Able to connect remotely to them and get the system locks
  • Analytic vision
  • Ticketing and reporting systems knowledge, Salesforce, Jira,...
  • Incident Management
  • Excellent interpersonal skills
  • Good practice management for quality of service delivery
  • Availability to travel based on business needs
  • Experience dealing with clients
  • Fluent Swedish (native level) and good command of English (working proficiency).
  • Is a plus additional languages

Desired

  • IT knowledge. Remote operations, Wifi, Bluetooth...
  • ITIL certification will be assessed positively

Benefits

  • Flexible working hours
  • Hybrid work schedule and half Fridays
  • First-class private health, dental, and life insurance after your first month at Wallbox
  • Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
  • Car discounts & special advantages if you choose an EV!
  • Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen


*At Wallbox, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.

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