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Remote Technical Customer Support Jobs in Toronto, ON

Gruntwork

Technical Customer Success Manager

Toronto, ON · Remote

$155K - $200K/yr

Full Company Support: 1:1 resourcing from Marketing, Sales, and Solutions Engineering teams ... We've been 100% remote from day 1, however we're all in USA time zones and regularly collaborate ...

Netomi

Technical Customer Success Manager

Toronto, ON · Remote

Curiosity, Technical Aptitude, Relationship Building, Project Management * Client Onboarding ... Ongoing Customer Support & Troubleshooting * Issue Resolution : Be the first line of contact for ...

QuickTeam

Head of Customer Support

Toronto, ON · Remote

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build ...

Candex

Customer Support Specialist

Toronto, ON · Remote

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions Qualifications * Previous experience in a Customer Support role * Sound judgment ...

Blackbaud

Senior Customer Support Associate

Toronto, ON · Remote

... technical issues * Experience supporting integrated products such as Blackbaud Online Express ... Experience participating in incident response or highseverity issue management #LI-REMOTE Stay up ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

... technical concepts and manage customer expectations * Ability to manage multiple priorities and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

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How much do remote technical customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical customer support in Toronto, ON is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.52 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.
What are popular job titles related to Remote Technical Customer Support jobs in Toronto, ON? For Remote Technical Customer Support jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Toronto, ON look for? The top searched job categories for Remote Technical Customer Support jobs in Toronto, ON are:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Toronto, ON as of May 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $50,143 per year, or $24.1 per hour.

Customer Solutions Advisor (Technical)

Uxbridge Employment Agency

Uxbridge, ON • Remote

£29K - £31K/yr

Other

Medical, Retirement

Posted 4 days ago

Job description

Job Description Customer Solutions Advisor (Technical) Location: Uxbridge Salary: 29,000-31,000 per annum DOE Type: Permanent Do you have a passion for helping customers, coupled with a knack for solving technical issues. Join a global leader as a Technical Customer Service Advisor, where you'll provide top-notch support to business clients, ensuring minimal downtime for their equipment. About the Role: As a Technical Customer Service Advisor you will be the first point of contact for customers experiencing issues.

Using your excellent communication and problem-solving skills, you'll aim to resolve problems over the phone or via remote access, minimising the need for on-site engineer visits. Key Responsibilities: Handling inbound and outbound calls to address breakdowns and technical queries. Logging detailed notes for service calls requiring engineer attendance.

Creating service reports for resolved issues and sharing clear updates with customers. Proactively monitoring remote access reports to identify and address potential issues. Using remote access tools to log in to customer equipment and troubleshoot.

Advising customers on cleaning, maintenance, and basic adjustments to equipment. Collaborating closely with the Scheduling Team to prioritise and progress service calls. Assisting the Service Desk Admin Team with technical queries.

Preparing estimates for service and other ad hoc work. Escalating complex issues to managers when necessary. What We're Looking For: Strong technical knowledge and an understanding of technical processes.

Experience providing technical support to business customers. A customer-focused mindset, with excellent verbal and written communication skills. Proactive and flexible, with strong organisational and problem-solving abilities.

Familiarity with SAP and Excel (advantageous but not essential). Passionate about delivering excellent customer service. Why Join.

Competitive salary of 29,000-31,000 DOE. 25 days holiday plus bank holidays. Annual salary reviews and performance-related bonuses.

Private healthcare coverage. Competitive company pension contributions. On-site parking facilities.

What You Need to Do Now: If this sounds like the perfect opportunity for you, apply today. If not quite right but you know someone who fits the bill, remember our refer-a-friend scheme - you could earn a 100 voucher. If you're interested in this role, please submit your CV.

Due to the high volume of applications, if we do not contact you within 48 hours, please assume your application has been unsuccessful. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business. We take your personal data seriously.

To learn how we handle your data, please visit our website where you can find our Data Privacy Notice. Keywords for this role may include: Customer Support Technician, Customer Service Engineer, Technical Customer Support Specialist, Service Desk Advisor, Customer Support Advisor, Technical Helpdesk, Uxbridge Jobs, Service Coordinator, Technical Support Specialist, Remote Access Troubleshooting

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