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Technical Support Associate Jobs in Toronto, ON (NOW HIRING)

OpenText

Sr. Premium Support Specialist

Richmond Hill, ON

CA$72K - CA$108K/yr

Bachelor's degree preferred or Associate degree holder (technical field) with min 3 years working experience in a customer support environment. * Working experience with Operations Bridge, OpenText ...

Tremco Incorporated

Sales Associate

Woodbridge, ON

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco Incorporated

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Toronto, ON

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for technical support associate in Toronto, ON is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.45 and $22.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Toronto, ON? The most popular types of Technical Support jobs in Toronto, ON are:
What are popular job titles related to Technical Support Associate jobs in Toronto, ON? For Technical Support Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Toronto, ON look for? The top searched job categories for Technical Support Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Technical Support Associate jobs? Cities near Toronto, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $38,407 per year, or $18.5 per hour.

Bilingual Senior Technical Support Analyst

Staples Canada ULC

Richmond Hill, ON • Hybrid

Full-time

Medical, Dental

Posted 11 days ago

Job description

Title: Bilingual Senior Technical Support Analyst

Some of what you will do:

The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical Support Agents. This individual will be responsible for taking more complex cases, recognizing the underlying problem, performing troubleshooting, resolving problem calls, and following up with users to confirm proper resolution. This individual will require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts. Also, be required to be available via pager for afterhours support on a four-week rotational basis.

Specifically, You Will:

  • Support level one agents to resolve complex issues.

  • Provides second level system support to all retail stores and home office users from escalations of Technical support Agents.

  • Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.

  • Have a good understanding of Staples environment and equipment. Working with Point-of-Sale systems, PC's, AS400, telecommunication, Networks, RF scanners and other hardware.

  • Collaborates cross-functionally with Network Analysts, Application Specialists, and Telecommunication teams to diagnose and resolve technical issues efficiently.

  • Contribute ideas and observations to the Sr. Manager of Service Delivery and Technical Support Team Lead in order to improve the efficiency of the Support team in achieving KPIs. 

  • Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some of what you need:

  • Degree or Diploma in Computer Networking or related discipline.

  • A+, Network +, CCENT, or MCP Certification an asset.

  • 2-3 years of working at the Staples Canada Support Centre or equivalent experience. 

  • Staples Store Experience is an asset.

Physical demands/working conditions:

  • Office environment - Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

#MakeAnImpact 

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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