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Technical Support Associate Jobs in Concord, ON (NOW HIRING)

CIBC US

Associate I, Prime Services Support

Toronto, ON · Hybrid

As an Associate I Prime Service Support you will complete various tasks such trade ticketing and ... Technical knowledge in Python, SQL, VBA, etc. is required for success in this role and the business.

Posted today

CIBC

Associate I, Prime Services Support

Toronto, ON · Hybrid

As an Associate I Prime Service Support you will complete various tasks such trade ticketing and ... Technical knowledge in Python, SQL, VBA, etc. is required for success in this role and the business.

Posted today

Apptium Technologies

Be Seen First

Application Support Engineer

Toronto, ON · On-site

Provide hands-on technical support during product rollouts, system upgrades, and customer ... Associates or Bachelors degree in a related field, or 4+ yrs of directly related professional ...

Tremco Incorporated

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco Incorporated

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Concord, ON

Technical Support Associate information

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Concord, ON are hiring for Technical Support Associate jobs? Cities near Concord, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Bilingual Technical Support Agent

Staples Canada ULC

Richmond Hill, ON • On-site

Full-time

Medical, Dental

Posted 10 days ago

Job description

Some of what you will do:
The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.
Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.
Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will:

  • Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC's, AS400, telecommunication, Networks, RF scanners and other hardware.

  • Interact with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.

  • Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.  

  • Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.
     

Some of what you need:

  • Excellent communication and customer service skills a must.

  • Excellent troubleshooting and diagnostic skills.

  • Working knowledge of PCs and Windows operating systems.

  • Working knowledge of Active Directory, and DOS command line functionality.

  • Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.

  • Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).

  • Experienced with remote access software (VPN, Microsoft Terminal Services).

  • Experience with ServiceNow Call Tracking database.

  • Takes initiative, seeking opportunities for change, growth and improvement. 

  • Ability to adapt to rapid changes in procedures and processes in a dynamic environment. 

  • Knowledge of AS400 technical support would be an asset.

  • Knowledge of Citrix Network Topology.

  • Ability to work with Excel is an asset. 

  • Candidate must have valid driver's license.

  • Bilingual (French) is required.

Physical demands/working conditions:

  • Office environment 


Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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