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Full Time Technical Customer Support Jobs (NOW HIRING)

Send Cut Send LLC

Technical Customer Support Agent

$25 - $32/hr

Job Type Full-time Description As a Technical Customer Support Agent, you will serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry ...

New

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

Quantifind

Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

What a Great Candidate Looks Like: * 3+ years in customer-facing technical support, implementation ... The base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are ...

Trimble

Technical Customer Support Professional

Dayton, OH · On-site

$85K - $118K/yr

Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... However, after 6-12 months we are open to working with you to transition you to a full time ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site +1

This role is a first point of contact for customers and distributors needing support with Fluke ... Act as a resource for non-technical questions on products, warranties, and available services ...

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Full Time Technical Customer Support information

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How much do full time technical customer support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for full time technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Support vs Full Time Customer Service Representative?

AspectFull Time Technical Customer SupportFull Time Customer Service Representative
CredentialsTechnical certifications often preferredBasic customer service training usually sufficient
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, service desks
Industry UsageIT, software, hardware companiesRetail, banking, telecom, general services
Job FocusDiagnosing and resolving technical issuesHandling general inquiries and customer concerns

Full Time Technical Customer Support roles focus on resolving technical issues, often requiring technical knowledge and certifications, within IT or tech industries. In contrast, Full Time Customer Service Representative positions handle general customer inquiries across various sectors, emphasizing communication skills. Both roles involve customer interaction but differ in technical complexity and industry focus.

What cities are hiring for Full Time Technical Customer Support jobs? Cities with the most Full Time Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Full Time Technical Customer Support jobs? States with the most job openings for Full Time Technical Customer Support jobs include:
Full Time Technical Customer Support jobs near you
Technical Customer Support

Technical Customer Support

Mersino Dewatering Inc

Davison, MI • On-site

$34K - $42K/yr

Full-time

Posted 19 days ago

Key responsibilities

  • Manage daily support calls and support tickets.

  • Monitor telemetry devices through Internet of Things (IoT) management software.

  • Manage and troubleshoot the dispersed telemetry systems company-wide.

Job description


Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water.

Location: Auburn Hills, MI

Job Summary:

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide.

Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Responsibilities:

  • Manage daily support calls and support tickets
  • Monitor telemetry devices through Internet of Things (IoT) management software
  • Make proactive callouts for device status
  • Interact with team members to assist in troubleshooting and identifying root cause of system problems
  • Manage and troubleshoot the dispersed telemetry systems company-wide
  • Aid in the development of an Application Patching Process
  • Assist in the process to help improve and enhance the IoT management software

Requirements:

  • 1+ years’ experience on a Customer Support Team
  • communication skills
  • Outstanding Troubleshooting skills
  • Ability to think "outside the box"
  • Initiative and confidence to research and resolve problems
  • Organizational and time management skills
  • Ability to work both independently and as a member of a team
  • Proficient in Microsoft Office applications
  • Experience in a customer facing role
  • Ability to work flexible hours

Specific Expectations:

  • Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
  • Internet of Things (IOT) knowledge
  • Basic Software Development process understanding
  • Python, JavaScript, a plus
  • MQTTs, Webservices, a plus

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled