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Entry Level Technical Customer Support Jobs (NOW HIRING)

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

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Entry Level Technical Customer Support information

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How much do entry level technical customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Customer Support vs Technical Support Specialist?

AspectEntry Level Technical Customer SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; basic technical knowledgeAssociate's or Bachelor's degree in IT or related field; technical certifications often preferred
Work EnvironmentCall centers, help desks, remote supportIT departments, technical service teams, on-site or remote
Employer & IndustryTech companies, ISPs, software firmsHardware vendors, software companies, tech support firms
Common Search IntentEntry level support roles, basic troubleshootingAdvanced troubleshooting, technical issue resolution

While both roles involve assisting customers with technical issues, Entry Level Technical Customer Support typically requires less formal technical education and focuses on basic troubleshooting and customer service. Technical Support Specialists usually have more technical expertise, certifications, and handle complex issues within technical environments.

How to get into entry level technical customer support with no experience?

Entry level technical customer support roles often require strong communication skills, basic technical knowledge, and problem-solving abilities. Candidates can improve their chances by gaining familiarity with common support tools, earning relevant certifications such as CompTIA A+, and demonstrating a willingness to learn through online courses or internships.

What cities are hiring for Entry Level Technical Customer Support jobs?

Cities with the most Entry Level Technical Customer Support job openings:

What are the most commonly searched types of Technical Customer Support jobs?

The most popular types of Technical Customer Support jobs are:

Entry Level Technical Customer Support jobs near you

Technical Customer Support

Chico, CA • On-site

Digitalpath, Inc.
Internet and IT • 51 - 200 employees
Learn more about Digitalpath, Inc.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Digital Path Inc. Technical Customer Support
Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.
An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.
Objectives:
  • Provides courteous and professional customer service and technical support for our customers.
  • Supports our field employees with technical and scheduling issues relating to installation or service appointments.
  • Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters.
  • Track customer conversations and notes in our ticketing systems with accuracy and precision.
  • Support the overall functions of the Call Center teams in alignment with the Company's core values and strategies.

Essential Job Functions
Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times.
  • Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.
  • Promote a positive and collaborative work environment.
  • Independently handle day-to-day assignments.
  • Identifying problems and recommending changes.
  • Provide courteous and professional customer service via phone or email.
  • Handle difficult phone calls, appropriately escalating to others when necessary.
  • Remain current on the latest changes and updates on practices and technology within the department and your skillset.
  • Promptly respond to field employee requests, minimizing downtime and service disruptions.
  • Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.
  • Maintain accurate records of customer conversations and notes in our designated ticketing systems.
  • Align with quality and performance metrics, adhering to company policies, practices, and procedures.
  • Addressing customer inquiries and concerns via phone calls and email responses.
  • Problem solving and troubleshooting customer or network connectivity issues.
  • Process payment and account change requests.
  • Advise on products and services offered.
  • Complete new account sign-ups.
  • Diagnose and resolve technical issues.
  • Research questions using available information resources.
  • Advise users on appropriate actions to resolve problems.
  • Follow standard and documented help desk/technical support procedures.
  • Follow up on any open or unresolved matters to ensure complete resolution of issues.
  • Resolve technical problems with LAN/WAN networks.
  • Write service tickets, equipment upgrade tickets, and new installation tickets as needed.
  • Efficiently schedule customer appointments to field employees.
  • Inform management of recurring problems.
  • Ask questions and actively listen to customers to determine root causes of issues.
  • Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.
  • Attends work on a regular and continuous basis.
  • Performs other duties as assigned.

Minimum Requirements:
  • High School Diploma or equivalent.
  • Must be able to work a standard full-time work schedule on-site at our business headquarters.
  • Must have reliable transportation to arrive on time as scheduled.
  • 1+ year of technical support or related experience.
  • 1+ year customer service experience, preferably in a call center or similar capacity.
  • Possess exceptional customer service and communication skills.
  • Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.
  • Possesses knowledge of desktop and mobile based operating systems.
  • Demonstrates exceptional critical thinking and problem-solving skills.
  • Maintains a strong attention to detail.
  • Ability to adapt quickly in a fast-paced work environment.
  • Ability to learn and retain knowledge of services, hardware, and associated interfaces.
  • New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.
  • Must be able to type at a rate of at least 30 words per minute (WPM).

Additional Notes:
  • This position is full-time and on-site in a climate-controlled indoor office environment.
  • Specific schedule to be established by supervisor aligned with the Call Center operating hours.
  • Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.
  • Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.

Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:
  • Medical and Dental group insurance,
  • Medical benefits available on the 1st of month after your start date.
  • Life Insurance,
  • Employee Assistance Program (EAP),
  • Vision reimbursement program,
  • Vacation, Holiday, and Sick pay,
  • 401k - 4% employer match,
  • Free Residential Internet Service (if you reside in the coverage area),
  • Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.

The pay range for this role is:
18 - 20 USD per hour (Headquarters)

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