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Entry Level Technical Customer Support Jobs in Washington, DC

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

vTech Solution

Customer Support

Washington, DC · On-site

The Customer Support Entry level is a first level representative to the technical support team. They answer a variety of technical inquires documenting issues and alerting senior staff in a timely ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support. Responsibilities • Vast and varied, this role will ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer ... Familiarity supporting government, trade, or large-scale external customer environments * Prior ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

  • Retirement

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support. Responsibilities Vast and varied, this role will have ...

CARFAX

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

  • Retirement

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

  • Retirement

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

  • Retirement

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

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All JobsTechnical Customer Support JobsEntry Level Technical Customer Support JobsEntry Level Technical Customer Support Jobs in Washington, DC

Entry Level Technical Customer Support information

See Washington, DC salary details

$12

$20

$33

How much do entry level technical customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical customer support in Washington, DC is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $25.05 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Customer Support vs Technical Support Specialist?

AspectEntry Level Technical Customer SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; basic technical knowledgeAssociate's or Bachelor's degree in IT or related field; technical certifications often preferred
Work EnvironmentCall centers, help desks, remote supportIT departments, technical service teams, on-site or remote
Employer & IndustryTech companies, ISPs, software firmsHardware vendors, software companies, tech support firms
Common Search IntentEntry level support roles, basic troubleshootingAdvanced troubleshooting, technical issue resolution

While both roles involve assisting customers with technical issues, Entry Level Technical Customer Support typically requires less formal technical education and focuses on basic troubleshooting and customer service. Technical Support Specialists usually have more technical expertise, certifications, and handle complex issues within technical environments.

How to get into entry level technical customer support with no experience?

Entry level technical customer support roles often require strong communication skills, basic technical knowledge, and problem-solving abilities. Candidates can improve their chances by gaining familiarity with common support tools, earning relevant certifications such as CompTIA A+, and demonstrating a willingness to learn through online courses or internships.
Entry Level Technical Customer Support jobs near you

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 21 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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