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Part Time Technical Customer Support Jobs (NOW HIRING)

Smith Engineering

Technical Trainer (Part-Time)

New York, NY · On-site

$35.50 - $47.25/hr

You will split your time between our Manhattan office and various customer sites. At Smith ... Your Role We are building the premier technical training organization to support our clients in ...

Lightcast

Customer Technical Support - 1019

Moscow, ID · On-site

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries. In this role, you'll be the first point of contact for clients ...

H2 Performance Consulting

OR

$28 - $33/hr

... Part-Time Technical Recruiter to find the best possible team members for H2. This is a fast paced ... hit customer requirements. They should have a reputation for being exceptional at candidate ...

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Part Time Technical Customer Support information

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How much do part time technical customer support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for part time technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Part Time Technical Customer Support vs Part Time Technical Support Specialist?

AspectPart Time Technical Customer SupportPart Time Technical Support Specialist
CredentialsBasic technical knowledge, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting, on-site support
Employer & IndustryIT companies, telecom providers, software firmsIT service providers, hardware companies, software firms

Part Time Technical Customer Support primarily focuses on assisting customers with product issues via communication channels, requiring strong communication skills. In contrast, Part Time Technical Support Specialists often handle more complex technical troubleshooting, requiring technical certifications and hands-on problem-solving. Both roles are common in tech industries but differ in technical depth and interaction level.

What is a Part Time Technical Customer Support job?

A Part Time Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, typically on a flexible or reduced-hour schedule. Responsibilities often include troubleshooting problems, answering technical questions, and guiding users through solutions via phone, email, or chat. These roles require strong communication skills, technical knowledge, and the ability to work collaboratively with both customers and internal teams. Part-time positions offer flexible hours, making them ideal for students, caregivers, or anyone seeking work-life balance.

What are the most common challenges faced by Part Time Technical Customer Support professionals, and how can they be managed?

Part Time Technical Customer Support professionals often encounter challenges such as handling a diverse range of technical issues within limited time shifts, staying updated with product changes, and managing high volumes of customer inquiries during peak hours. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage team communication tools to ensure smooth handoffs between shifts. Regular training and collaboration with full-time support staff can also help part-time team members stay informed and effective in their roles.

What are the key skills and qualifications needed to thrive as a Part Time Technical Customer Support, and why are they important?

To thrive as a Part Time Technical Customer Support representative, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of relevant products or software, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and communication tools like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening help you provide clear solutions and a positive customer experience. These skills ensure efficient issue resolution and customer satisfaction, which are critical for supporting business reputation and retention.
What cities are hiring for Part Time Technical Customer Support jobs? Cities with the most Part Time Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Part Time Technical Customer Support jobs? States with the most job openings for Part Time Technical Customer Support jobs include:
Part Time Technical Customer Support jobs near you
Part Time Technical Support Specialist

Part Time Technical Support Specialist

Seyfarth Shaw LLP

Dallas, TX • On-site

Part-time

Posted 14 days ago

Key responsibilities

  • Provide concierge level technical support for hardware and software both desk side and remotely.

  • Use the incident management system to document and escalate issues while communicating status to the client.

  • Set up and deliver various hardware and audio visual requests within conference meeting rooms and ensure all office-integrated conference rooms are kept in appropriate working order.

Job description

Why Seyfarth
At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.
The Opportunity
As a Part Time Technical Support Specialist you will provide concierge level technical support service to our professionals and staff either desk side, phone, email, or remotely. You will be responsible for analyzing and making decisions/judgements about technology challenges and problems, and will assist with identifying technology, training, and customer service improvements. You'll also be responsible for building and maintaining positive and proactive service relationships within TSG and with firm customers through project team membership, proactive incident and problem resolution, teamwork, and effective communication.
The Day-To-Day
On any given day, you will:
  • Contribute to process and organizational development and improvements where necessary.
  • Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process.
  • Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
  • Provide world-class concierge level of technical support, desk side and remotely for hardware and software.
  • Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating status to the client.
  • Proactively learn about current and newly released applications.
  • Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
  • Set up and deliver of various hardware and audio visual requests within the conference meeting rooms.
  • Ensure all office-integrated conference rooms are kept in appropriate working order.
  • Seek and identify opportunities to enhance the clients' experience with the firm's technology.
  • Manage IT hardware assets.
  • After-hours availability to assist with client serve delivery, system maintenance, and projects as needed.

You Have
  • Minimum 1-3 years of general IT support experience in the legal environment.
  • Knowledge with Microsoft Windows 10/11 and Microsoft Office 2016/M365 within a professional services organization.
  • Knowledge and support of various mobile devices and platforms.
  • Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
  • Knowledge of AV/Video Conference room setups and support
  • Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.)
  • High level of client service orientation a must.
  • Ability to handle conflict and difficult situations within a technical and client service environment.
  • Exceptional communication abilities to all levels of personnel.
  • Ability to adapt to changing technology within a professional services organization.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
  • Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
  • Proven leadership skills, characteristics, and track record of achieving client service results.

What We Provide
Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.
More About Seyfarth
With more than 1000 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.
Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.
If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Location Specific Language
#LI-Onsite
This position is based in Dallas, TX 75201
  • Minimum 1-3 years of general IT support experience in the legal environment.
  • Knowledge with Microsoft Windows 10/11 and Microsoft Office 2016/M365 within a professional services organization.
  • Knowledge and support of various mobile devices and platforms.
  • Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
  • Knowledge of AV/Video Conference room setups and support
  • Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.)
  • High level of client service orientation a must.
  • Ability to handle conflict and difficult situations within a technical and client service environment.
  • Exceptional communication abilities to all levels of personnel.
  • Ability to adapt to changing technology within a professional services organization.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
  • Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
  • Proven leadership skills, characteristics, and track record of achieving client service results.

On any given day, you will:
  • Contribute to process and organizational development and improvements where necessary.
  • Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process.
  • Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
  • Provide world-class concierge level of technical support, desk side and remotely for hardware and software.
  • Use the incident management system to properly document and escalate issues as they are reported in a timely while communicating status to the client.
  • Proactively learn about current and newly released applications.
  • Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
  • Set up and deliver of various hardware and audio visual requests within the conference meeting rooms.
  • Ensure all office-integrated conference rooms are kept in appropriate working order.
  • Seek and identify opportunities to enhance the clients' experience with the firm's technology.
  • Manage IT hardware assets.
  • After-hours availability to assist with client serve delivery, system maintenance, and projects as needed.

Apply