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Entry Level Technical Customer Support Jobs (NOW HIRING)

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Technical Customer Support Agent To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Customer Support Representatives, Level 2, are responsible for the following... * Answers incoming ... Uses entry-level technical skills and company processes/client service level agreements to ...

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How much do entry level technical customer support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for entry level technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Customer Support vs Technical Support Specialist?

AspectEntry Level Technical Customer SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; basic technical knowledgeAssociate's or Bachelor's degree in IT or related field; technical certifications often preferred
Work EnvironmentCall centers, help desks, remote supportIT departments, technical service teams, on-site or remote
Employer & IndustryTech companies, ISPs, software firmsHardware vendors, software companies, tech support firms
Common Search IntentEntry level support roles, basic troubleshootingAdvanced troubleshooting, technical issue resolution

While both roles involve assisting customers with technical issues, Entry Level Technical Customer Support typically requires less formal technical education and focuses on basic troubleshooting and customer service. Technical Support Specialists usually have more technical expertise, certifications, and handle complex issues within technical environments.

What cities are hiring for Entry Level Technical Customer Support jobs? Cities with the most Entry Level Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Entry Level Technical Customer Support jobs? States with the most job openings for Entry Level Technical Customer Support jobs include:
Entry Level Technical Customer Support jobs near you

TECHNICAL CUSTOMER SUPPORT-BC

VTX COMMUNICATIONS LLC

Fredericksburg, TX • On-site

Other

Posted 6 days ago

Job description

SUMMARY

As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Customer Service – Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.
  • Troubleshooting – Run diagnostics and tests as needed for customers who present service issues.
  • Innovation – Analyze processes and technologies to identify areas of potential improvement.
  • Customer Education – Educate customers on plans and usage capabilities as well as provide information on how our service works
  • Computer Skills – Basic troubleshooting techniques for PC’s and Mac’s.
  • Customer Service – Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
  • Education/Experience – High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.

OTHER SKILLS AND ABILITIES

  • Computer Skills – Basic troubleshooting techniques for PC’s and Mac’s.
  • Customer Service – Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
  • Education/Experience – High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.
  • Strong phone service and customer-friendly communication
  • Patience, deescalation skills, and clear problem-solving
  • IT support basics: hardware/software, WiFi, TCP/IP fundamentals
  • Networking knowledge required: routing, IP addressing, DNS, DHCP
  • Experience using help desk tools/ticketing systems a plus
  • Availability for a full-time schedule; occasional evenings/weekends as needed
  • ISP or wireless broadband support experience
  • Familiarity with common home gateways/routers
  • Basic command-line tools (ping, tracert, ipconfig/ifconfig)
  • Full-time role with company benefits

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uphold and champion the company’s core values of trustworthiness, innovation, supportiveness, and dedication, inspiring the team to do the same. 
 

Category Decision

The duties and responsibilities for the position have been analyzed.

On that basis, this position has been judged to be:  Non-Exempt

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