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Full Time Technical Customer Support Jobs (NOW HIRING)

Ra

Technical Support VP

Tualatin, OR

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Ra

Technical Support Vice President

Tualatin, OR

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... The base salary for this full-time position, which spans multiple internal levels depending on ...

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How much do full time technical customer support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for full time technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Support vs Full Time Customer Service Representative?

AspectFull Time Technical Customer SupportFull Time Customer Service Representative
CredentialsTechnical certifications often preferredBasic customer service training usually sufficient
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, service desks
Industry UsageIT, software, hardware companiesRetail, banking, telecom, general services
Job FocusDiagnosing and resolving technical issuesHandling general inquiries and customer concerns

Full Time Technical Customer Support roles focus on resolving technical issues, often requiring technical knowledge and certifications, within IT or tech industries. In contrast, Full Time Customer Service Representative positions handle general customer inquiries across various sectors, emphasizing communication skills. Both roles involve customer interaction but differ in technical complexity and industry focus.

What cities are hiring for Full Time Technical Customer Support jobs? Cities with the most Full Time Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Full Time Technical Customer Support jobs? States with the most job openings for Full Time Technical Customer Support jobs include:
Full Time Technical Customer Support jobs near you
Bilingual Technical Customer Support, Ring, Ring

Bilingual Technical Customer Support, Ring, Ring

Amazon

Remote

Full-time

Posted 20 days ago

Key responsibilities

  • Provide prompt and efficient technical support to Ring customers in both Spanish and English through chat, email, and voice calls.

  • Troubleshoot and resolve customer issues related to device setup, account and billing maintenance, and technical problems.

  • Document and escalate emerging issues while collaborating with other Ring teams to enhance the customer experience.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,911 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Application deadline: Jul 4, 2026
At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security.

An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence.
Key job responsibilities
Provide prompt, efficient, detailed service by engaging directly with Ring's customers
Serve as a voice and advocate for customers when concerns are surfaced
Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
Act as an advocate for customers by reporting and addressing observed areas for improvement
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
Assist with customer communication and troubleshooting during Ring product launches
Work across the customer support spectrum to ensure consistent, high-quality support
Develop detailed knowledge of specific product lines and features
Handle various types of customer contact including chat, email, inbound and outbound voice calls
A day in the life
Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order

Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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