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Full Time Technical Customer Support Jobs (NOW HIRING)

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... The base salary for this full-time position, which spans multiple internal levels depending on ...

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How much do full time technical customer support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for full time technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Support vs Full Time Customer Service Representative?

AspectFull Time Technical Customer SupportFull Time Customer Service Representative
CredentialsTechnical certifications often preferredBasic customer service training usually sufficient
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, service desks
Industry UsageIT, software, hardware companiesRetail, banking, telecom, general services
Job FocusDiagnosing and resolving technical issuesHandling general inquiries and customer concerns

Full Time Technical Customer Support roles focus on resolving technical issues, often requiring technical knowledge and certifications, within IT or tech industries. In contrast, Full Time Customer Service Representative positions handle general customer inquiries across various sectors, emphasizing communication skills. Both roles involve customer interaction but differ in technical complexity and industry focus.

What cities are hiring for Full Time Technical Customer Support jobs? Cities with the most Full Time Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Full Time Technical Customer Support jobs? States with the most job openings for Full Time Technical Customer Support jobs include:
Full Time Technical Customer Support jobs near you
Technical Customer Support & RMA Manager

Technical Customer Support & RMA Manager

Teguar Corporation

Charlotte, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Teguar is a leading provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.

About the Role

We are seeking a Technical Customer Support & RMA Manager to lead Teguar's Technical Support and RMA repair services departments.

This role ensures customers receive timely, accurate, and professional technical service while building the processes, metrics, communication rhythms, and team structure needed to support current operations and future growth.

This role is 100% on-site and located in our Charlotte, NC headquarters.

What You'll Do
  • Lead daily operations of the Technical Support and RMA/Repair services departments.
  • Manage team performance, staffing, training, coaching, and employee development.
  • Build and maintain scalable processes for Technical Support and RMA, including intake, triage, escalation, documentation, automation rollout, and handoffs with Sales, Product Management, Operations, Quality, and Fulfillment.
  • Establish and monitor KPIs including response times, repair turnaround times, backlog, service quality, and customer satisfaction.
  • Oversee customer escalations and ensure timely resolution of technical issues, repairs, returns, and exchanges.
  • Analyze service trends and customer feedback to identify improvement opportunities and product quality concerns.
  • Manage repair department performance, including service costs, repair efficiency, and departmental profitability.
  • Partner with Sales, Product Management, Operations, Quality and Fulfillment to resolve customer issues and improve service delivery.
  • Maintain expertise of company products, services, and technical solutions.

Requirements

  • Bachelor's degree in Business, Information Technology or related field and 4 years of relevant experience; or a minimum of 7 years experience in lieu of education; or an equivalent combination of education and experience.
  • 4+ years of experience in technical support, service operations, or repair services.
  • Experience managing both a customer-facing Technical Support team and an RMA/Repair Services operation.
  • Proven experience developing KPIs and improving service performance metrics.
  • Experience with industrial, medical, embedded, or computer hardware products.
  • Eligible to work in the United States without visa sponsorship.
  • Able to work on-site.
Preferred
  • Knowledge of export related governmental regulation.
  • ISO 9001 and/or ISO 13485 experience.

Benefits

  • Up to $10,000 in relocation assistance for the right candidate for this position.
  • 401K matching
  • HRA (Health Reimbursement Account) covers medical, dental and vision expenses
  • Basic Life and AD&D Insurance
  • Supplemental Insurance plans
  • Gym membership
  • Paid Holidays and PTO days
  • Birthday PTO and Volunteer Day
  • Culture Committee Program
  • Employee Referral Bonus Program
  • Modern office work environment with free drinks and snacks
TEGUAR logo

About TEGUAR

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2010

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