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Technical Support Agent

Apopka, FL · On-site

We are currently seeking a full-time Technical Support Agent for our Apopka, Florida office. This is an in-office position. This person will be a key member of our customer support team. Candidates ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... The base salary for this full-time position, which spans multiple internal levels depending on ...

CGS Nexus

Technical Customer Service ON-SITE

Tampa, FL · On-site

$16/hr

Job Qualifications: * 1-3 years of experience in Customer Service and/or Technical Support * High ... School Diploma (or equivalent) with a willingness to learn through on-the-job training * Experience ...

CGS

Technical Customer Service - On-site

Tampa, FL · On-site

$16/hr

Job Qualifications: * 1-3 years of experience in Customer Service and/or Technical Support * High ... School Diploma (or equivalent) with a willingness to learn through on-the-job training * Experience ...

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How much do full time technical customer support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for full time technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Support vs Full Time Customer Service Representative?

AspectFull Time Technical Customer SupportFull Time Customer Service Representative
CredentialsTechnical certifications often preferredBasic customer service training usually sufficient
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, service desks
Industry UsageIT, software, hardware companiesRetail, banking, telecom, general services
Job FocusDiagnosing and resolving technical issuesHandling general inquiries and customer concerns

Full Time Technical Customer Support roles focus on resolving technical issues, often requiring technical knowledge and certifications, within IT or tech industries. In contrast, Full Time Customer Service Representative positions handle general customer inquiries across various sectors, emphasizing communication skills. Both roles involve customer interaction but differ in technical complexity and industry focus.

What cities are hiring for Full Time Technical Customer Support jobs? Cities with the most Full Time Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Full Time Technical Customer Support jobs? States with the most job openings for Full Time Technical Customer Support jobs include:
Full Time Technical Customer Support jobs near you
Technical Customer Service Representative

Technical Customer Service Representative

Dahl Consulting

Golden Valley, MN • Hybrid

$25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Title: Technical Customer Service Representative
Location: Golden Valley, MN
Job Type: Contract (6 Months)
Compensation: $25/hr
Industry: Food & Beverage Manufacturing
Schedule:Monday Friday (37.50 Hours per week, Customer service coverage window 8a - 4:30pm)
Hybrid schedule available once training is complete:
Month 1: 5 days per week in office
Month 2: 3 to 4 days in office
Month 3+: 3 in, 2 out hybrid schedule
**Flexibility on days will be discussed based on business and employee needs.
---
About the Role
Our client, a well-established leader in the food and beverage industry, is seeking a Technical Customer Service Representative to join their analytical testing business. This organization provides specialized laboratory services including chemistry, microbiology, sensory, shelf-life, and nutritional analysis to food manufacturers across the industry. Known for delivering high-quality results, fast turnaround times, and exceptional customer support, the organization serves many of the nation's leading food companies.
This role is ideal for a customer-focused professional who enjoys solving problems, building relationships, and serving as the bridge between customers and technical laboratory teams. The Technical Customer Service Representative will support clients throughout the testing process, provide technical guidance, manage customer inquiries, and help ensure an outstanding customer experience.
Job Description
The Technical Customer Service Representative serves as a key point of contact for customers, supporting laboratory testing services and maintaining strong client relationships. This position works closely with sales, quality, laboratory, sample handling, and scientific teams to ensure customer needs are met and expectations are exceeded.
Key Responsibilities
  • Respond to customer inquiries via phone and email regarding testing services, results, turnaround times, and technical questions.
  • Provide timely updates and technical guidance to customers while managing expectations throughout the testing process.
  • Handle customer concerns, complaints, and escalations, ensuring prompt resolution and customer satisfaction.
  • Support customers with order management, online portal access, troubleshooting, and account-related questions.
  • Generate testing quotes and coordinate requests for additional testing or sample reruns.
  • Create mock Nutrition Facts Panels using specialized software tools.
  • Coordinate conference calls and communications between customers and internal technical teams as needed.
  • Establish and maintain customer records within laboratory and customer management systems.
  • Monitor testing workflows and customer dashboards to help ensure timely delivery of results.
  • Distribute preliminary reports and assist with final report delivery when needed.
  • Retrieve historical testing data upon customer request.
  • Document customer interactions and account activity within CRM systems.
  • Communicate submission trends, customer service metrics, and account updates to internal stakeholders.
  • Manage ongoing communications for assigned customer accounts and support escalated service issues.
  • Lead or support large customer projects and specialized testing initiatives.
  • Develop a strong understanding of laboratory testing capabilities and recommend appropriate solutions to customers.
  • Partner with sales teams to support customer reviews, account growth opportunities, and strategic initiatives.
  • Participate in continuous improvement, digital transformation, and marketing-related projects as assigned.
Qualifications
Required Qualifications:
  • Bachelor's degree in a science-related field or another applicable discipline.
  • Minimum of 1 year of experience in customer service, retail, account management, or another customer-facing role.
  • Strong customer service and relationship-building skills.
  • Excellent verbal and written communication abilities.
  • Proficiency with Microsoft Office applications.
  • Strong organizational, time management, and prioritization skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Demonstrated problem-solving and conflict resolution capabilities.
  • Ability to work effectively across cross-functional teams and within a matrixed organization.
  • Strong attention to detail and commitment to delivering high-quality customer support.
  • General laboratory knowledge and understanding of technical or scientific environments.
Preferred Qualifications:
  • Bachelor's degree in a scientific discipline such as Biology, Chemistry, Food Science, or a related field.
  • Experience supporting customers within a laboratory, food manufacturing, scientific services, or technical environment.
  • Experience with Laboratory Information Management Systems (LIMS).
  • Previous analytical laboratory experience.
  • Experience using customer relationship management (CRM) systems, such as Salesforce.
  • Knowledge of food industry testing services, laboratory processes, or product analysis.
  • Account management experience supporting larger or strategic customer accounts.
  • Experience creating nutrition labeling or nutritional analysis reports.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary:https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.