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1St Line It Support Jobs (NOW HIRING)

viaPhoton

IT Support Specialist

Aurora, IL · On-site

Provide first-line IT support through the ticketing system, Slack, and in-person walkthroughs * Troubleshoot hardware and peripherals: laptops, monitors, scanners, docking stations, printers, label ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Proxima

IT Support Analyst

Chicago, IL · On-site

The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. Responds ...

Scout Space

IT Administrator

Reston, VA · On-site

$120K - $200K/yr

Provide first-line IT support for employees, triaging hardware, software, and network issues * Implement and maintain IT security controls in alignment with NIST and CMMC standards * Administer and ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

Provide user support and serve as the first point of contact for IT issues and error reporting Qualifications of an IT Support: * 2+ years of experience in computer networks and systems maintenance

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...

Priority OnDemand

IT Support Engineer

Redlands, CA · On-site

$77K - $93K/yr

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

This role is the first line of internal IT support at Gravitate -- owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

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How much do 1st line it support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This role often serves as the first point of contact in an IT support team.

What is 1st line, 2nd line, and 3rd line support?

In 1st line support, IT support staff handle basic issues and common questions, often using remote tools and troubleshooting guides. 2nd line support involves more complex problems that require deeper technical knowledge and may involve on-site work or specialized tools. 3rd line support consists of experts or developers who resolve the most difficult issues, often involving system modifications or advanced diagnostics.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What hot tech job pays $775 000?

While most 1st Line IT Support roles do not pay such high salaries, specialized positions in cybersecurity, cloud architecture, or executive-level IT management can reach or exceed this figure, especially with extensive experience and certifications. These roles often require advanced skills, certifications like CISSP or AWS, and work in high-demand environments or leadership positions.
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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
IT Support Specialist

IT Support Specialist

Optiline Enterprises

Nashua, NH

Part-time

Posted 24 days ago

Job description

Job Summary

We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

· Part-time: approximately 20 hours per week

· Primarily onsite, with remote support as needed

· Flexible scheduling within 8 AM – 5 PM business hours

Key Responsibilities

· Provide first line IT support for office and field employees

· Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals

· Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications

· Set up and deploy equipment for new hires; support onboarding and offboarding

· Perform password resets, MFA assistance, and basic access support

· Support desk phones, VoIP/softphones, voicemail, and business mobile phones

· Assist field and remote workers with device, connectivity, and access issues

· Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory

· Coordinate with the Virtual IT Director for server, network, phone system, and security issues

· Act as on-site "hands and eyes" for the Virtual IT Director when required

· Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.

Required Qualifications

· 1–3 years of IT support or helpdesk experience

· Strong customer-service and communication skills

· Experience supporting Windows PCs and common office technology

· Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.

· Experience supporting phones (desk, VoIP, or mobile)

· Comfortable supporting both onsite and remote users

· Able to work independently and prioritize requests

Preferred (Nice to Have)

· Experience working with a Virtual IT Director or outsourced IT model

· Basic understanding of networking and VoIP concepts

· IT certifications (e.g., CompTIA A+) or equivalent experience

Physical & Work Requirements

· Ability to lift and move IT equipment (up to ~40 lbs)

· On-site presence required for hands-on support

· Occasional afterhours or urgent support (infrequent)

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