IT Support Specialist
$72K - $90K/yr
Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...
IT Support Specialist
$72K - $90K/yr
Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...
IT Support Specialist
Nashua, NH · On-site
... first line IT support for office and field employees · Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals · Support Microsoft 365 (Outlook, Teams, OneDrive ...
IT Support Specialist
Nashua, NH · On-site
... first line IT support for office and field employees · Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals · Support Microsoft 365 (Outlook, Teams, OneDrive ...
IT Support Spec I
Austin, TX · Hybrid
$54K - $61K/yr
Provide first-line technical support for hardware, software, and workstation-related issues ... Provide IT support for company and customer-facing events. * Perform additional duties as assigned.
IT Support Spec I
Austin, TX · Hybrid
$54K - $61K/yr
Provide first-line technical support for hardware, software, and workstation-related issues ... Provide IT support for company and customer-facing events. * Perform additional duties as assigned.
IT Specialist
$60K - $65K/yr
Onsite / Austin, TX Position Title: IT Specialist Position Classification: Salary / Exempt ... Collaborate with first-line support teams to ensure a seamless escalation process and efficient ...
IT Specialist
$60K - $65K/yr
Onsite / Austin, TX Position Title: IT Specialist Position Classification: Salary / Exempt ... Collaborate with first-line support teams to ensure a seamless escalation process and efficient ...
Entry IT Support Specialist
Fort Lee, NJ · On-site
$50K/yr
Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines. * Track and manage the ...
Quick apply
Entry IT Support Specialist
Fort Lee, NJ · On-site
$50K/yr
Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines. * Track and manage the ...
First-line IT support across shifts - hardware, software, accounts, shop-floor terminals, printing, and connectivity. * Endpoint management - imaging, deployment, patching, and lifecycle in line with ...
First-line IT support across shifts - hardware, software, accounts, shop-floor terminals, printing, and connectivity. * Endpoint management - imaging, deployment, patching, and lifecycle in line with ...
... Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines. Maintain and update troubleshooting ...
... Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines. Maintain and update troubleshooting ...
Information Technology | IT Service Desk - US Reports to: IT Service Desk Manager Job Type ... exceed first-line support capabilities. • Diagnose complex hardware, software, network, and ...
Information Technology | IT Service Desk - US Reports to: IT Service Desk Manager Job Type ... exceed first-line support capabilities. • Diagnose complex hardware, software, network, and ...
IT Support Specialist
Totowa, NJ · On-site
... first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have ...
Quick apply
IT Support Specialist
Totowa, NJ · On-site
... first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... people first. We are an equal opportunity employer that recognizes diversity and inclusion as ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... people first. We are an equal opportunity employer that recognizes diversity and inclusion as ...
IT Support Specialist
Brea, CA · On-site
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
IT Support Specialist
Brea, CA · On-site
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
IT Support Specialist
Brea, CA · On-site
$23 - $25/hr
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
Quick apply
IT Support Specialist
Brea, CA · On-site
$23 - $25/hr
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
... first line's control testing and independently test the first line's information technology ... support to key risk assessments and perform credible challenge of methodologies and results ...
... first line's control testing and independently test the first line's information technology ... support to key risk assessments and perform credible challenge of methodologies and results ...
IT Support Technician
Camas, WA · On-site
$20 - $28/hr
Be the first line of support: manage IT requests via phone, email, and ticketing systems ... Bachelor's degree in IT, Computer Science, or related field or equivalent hands-on experience
Quick apply
IT Support Technician
Camas, WA · On-site
$20 - $28/hr
Be the first line of support: manage IT requests via phone, email, and ticketing systems ... Bachelor's degree in IT, Computer Science, or related field or equivalent hands-on experience
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... Diversity Statement At Element, we always take pride in putting our people first. We are an equal ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... Diversity Statement At Element, we always take pride in putting our people first. We are an equal ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... Diversity Statement At Element, we always take pride in putting our people first. We are an equal ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... Diversity Statement At Element, we always take pride in putting our people first. We are an equal ...
IT SUPPORT ANALYST-
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
IT SUPPORT ANALYST-
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
IT Support Specialist Tier 2
Lawrence, KS · On-site
$52 - $78/hr
This position serves as an intermediate-level technical resource between front-line IT support and advanced systems administration, providing application support, systems analysis, troubleshooting ...
IT Support Specialist Tier 2
Lawrence, KS · On-site
$52 - $78/hr
This position serves as an intermediate-level technical resource between front-line IT support and advanced systems administration, providing application support, systems analysis, troubleshooting ...
IT Support Specialist I
Oak Brook, IL · On-site
$24/hr
Job Summary The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This ...
Quick apply
IT Support Specialist I
Oak Brook, IL · On-site
$24/hr
Job Summary The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This ...
IT Support Analyst
Cincinnati, OH · On-site
IT Support Analyst Position Summary: The IT Support Analyst provides critical desktop software and ... As part of the IT department, this position will serve as the first line of customer contact. The ...
IT Support Analyst
Cincinnati, OH · On-site
IT Support Analyst Position Summary: The IT Support Analyst provides critical desktop software and ... As part of the IT department, this position will serve as the first line of customer contact. The ...
1St Line It Support information
See salary details
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
How much do 1st line it support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What is a 1st line IT support?
A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.
What does a 1st line IT support do?
A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.
What are the key skills and qualifications needed to thrive in 1st line IT support?
To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.
What is the easiest entry-level 1st Line IT Support job to start at?
Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs?
States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for?
The top searched job categories for 1St Line It Support jobs are:
Job description
STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front line of IT support-solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.
If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.
What You'll Do
- Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues
- Troubleshoot and resolve issues across Windows, macOS, and Linux environments
- Provision and configure laptops, desktops, mobile devices, phones, and voicemail
- Create, maintain, and deploy Windows and macOS system images
- Manage user accounts, permissions, and access in Active Directory and Linux environments
- Maintain accurate inventory of hardware, software, and licenses
- Document solutions and procedures in the IT knowledge base
- Administer and support the IT service management (ITSM) system
- Support office technology including scanners, printers, and workstations
- Assist with onboarding, offboarding, and intern program IT support
- Collaborate with the IT team on broader infrastructure, server, and network support
- Participate in occasional off-hours or on-call support as needed
Required Qualifications
- Active Secret security clearance (U.S. citizenship required)
- Minimum High School Diploma or equivalent
- Hands-on experience providing desktop or helpdesk IT support
- Strong troubleshooting and customer service skills
- Experience supporting Windows, macOS, and Linux operating systems
- Familiarity with Active Directory user administration
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- 3+ years of IT support or helpdesk experience
- Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
- Experience supporting Dell and Apple hardware
- Intermediate Active Directory skills (users, groups, printers, resources)
- IT certifications such as Network+, Security+, or Linux+
- Strong documentation, organization, and time-management skills
- Collaborative, adaptable, and eager to learn
Pay Information
Full-Time Salary Range: $72,000 - $90,000
The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.