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1St Line It Support Jobs (NOW HIRING)

apiphani

This is an on-site position in the Netherlands The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The ...

Testronic

IT Support Technician

Kenner, LA · On-site

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams * Provisioning of testing equipment to QA projects in a timely manner

Testronic

IT Support Technician

Kenner, LA · On-site

$17.50 - $24/hr

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams * Provisioning of testing equipment to QA projects in a timely manner

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Invision Technologies

IT Support Professional

Tifton, GA · On-site

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Job&Talent

US - Senior IT Support Engineer

Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution. * Configure, deploy, image ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...

New

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK · On-site

$20 - $28/hr

Hybrid The IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software ...

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How much do 1st line it support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This role often serves as the first point of contact in an IT support team.

What is 1st line, 2nd line, and 3rd line support?

In 1st line support, IT support staff handle basic issues and common questions, often using remote tools and troubleshooting guides. 2nd line support involves more complex problems that require deeper technical knowledge and may involve on-site work or specialized tools. 3rd line support consists of experts or developers who resolve the most difficult issues, often involving system modifications or advanced diagnostics.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What hot tech job pays $775 000?

While most 1st Line IT Support roles do not pay such high salaries, specialized positions in cybersecurity, cloud architecture, or executive-level IT management can reach or exceed this figure, especially with extensive experience and certifications. These roles often require advanced skills, certifications like CISSP or AWS, and work in high-demand environments or leadership positions.
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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 79% Full Time, 11% Part Time, 1% Temporary, 5% Contract, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Support Specialist (AI-Enabled)

USP Management, Inc

Fort Lee, NJ

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Job Title: IT Support Specialist (AI-Enabled)


We are seeking an IT Support Specialist (AI-Enabled) to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.


Responsibility Areas:

  • Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.
  • Maintain and update troubleshooting documentation for common issues.
  • Perform routine system maintenance, security updates, and assist with backup/recovery procedures.
  • Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.).
  • Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts.
  • Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hoc reports.
  • Maintain the company website domain, hosting server, and routine updates.
  • Track and manage the inventory of IT equipment, including upgrades and replacements.
  • Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development.
  • Collaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 0-1+ year of experience in IT support or a similar role.
  • Working knowledge of Google Workspace administration and basic networking concepts (LAN/WAN, VPN, firewalls).
  • Proficiency in troubleshooting hardware and software issues across Windows and macOS.
  • Hands-on experience with Google Apps Script or a similar scripting language (JavaScript, Python).
  • Familiarity with using AI assistants such as Claude or ChatGPT for daily work (drafting documentation, debugging, scripting help).
  • Familiarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI.
  • Basic understanding of prompt engineering and structured prompt design.
  • Strong communication, problem-solving skills, and attention to detail.
  • Bilingual proficiency in English and Korean languages.

Preferred Qualifications:

  • Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).
  • Experience building dashboards in Google Data Studio or similar BI tools.
  • Hands-on experience automating support tasks or workflows with AI tools.
  • Exposure to TypeScript, React, or Next.js.
  • Familiarity with Python for scripting or data tasks.
  • Interest in logistics, supply chain, or manufacturing environments.
  • Relevant certifications (CompTIA A+, Google IT Support, etc.).

Work Hours: Full-Time (Monday - Friday, 8:30 AM - 5:30 PM)


We believe great work deserves great support. Here's what we offer:

  • Medical, Dental & Vision Insurance
  • Paid Vacation, Sick Days, and Holidays
  • Performance Bonuses
  • Educational Training Reimbursements
  • Employee Referral Incentives
  • Daily Lunch Fringe Allowance
  • Team Lunches & Dinners
  • Fitness Membership Reimbursements
  • Employee Birthday Gifts
  • Recognition & Service Year Awards

USP is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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