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1St Line It Support Jobs (NOW HIRING)

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

Job Title IT Specialist Location : Location US-TX-Austin Overview Company: Yugo Community ... Collaborate with first-line support teams to ensure a seamless escalation process and efficient ...

WINONICS

IT Support Specialist

Brea, CA

In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...

Collabera LLC

IT Support

Chandler, AZ · On-site

$22 - $23/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

IT SUPPORT SPECIALIST - Chadds Ford, PA Full-Time On-Site POSITION HIGHLIGHTS • Competitive ... KEY RESPONSIBILITIES • Provide first-line technical assistance for employee IT issues, including ...

S&P Air Control

IT Support Technician

Chattanooga, TN

$17.50 - $24.25/hr

Position Summary S&P Air Control is seeking a dependable and customer-focused IT Technician to provide first-line technical support across a multi-site environment. This role serves as the primary ...

Pivotal Solutions

IT Support Specialist

Billings, MT · On-site

As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs ... Provide first-line technical support to on-site and remote users via phone, email, and in-person ...

North Star Health

IT Support Technician I

Springfield, VT · On-site

$28 - $32/hr

Position Summary The IT Support Technician I provides first-line technical support to North Star Health employees. This position is responsible for assisting users with common hardware, software ...

Collabera LLC

Entry Level IT Support

Pennington, NJ · On-site

$22 - $23/hr

Job Title: Entry Level IT Support Location: Pennington, NJ 08534 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

3G Productions LLC

IT Support

Las Vegas, NV · On-site

$55K - $75K/yr

Provide first- and second-tier helpdesk support for hardware, software, and general technical ... Perform routine administrative tasks via command line, PowerShell, and macOS Terminal (or ...

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How much do 1st line it support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance to users.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

First Level IT Support Specialist- US

Praktikant / Werkstudent (w/m/d) Baumanagement

Cary, NC • On-site

Full-time

Posted 17 days ago

Job description

Company Description

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let's create a world we want to live in.

Job Description

Join our team as an IT Support Specialist, where you'll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ensure smooth and efficient IT operations by resolving technical issues, supporting end users, and maintaining high service standards. We are seeking a proactive and customer-focused IT professional with strong communication, troubleshooting, and problem-solving skills who enjoys working in an international environment.
Your responsibilities:

  • Provide first-line IT support via ticketing, email, phone, and remote tools
  • Troubleshoot hardware, software, network, and business application issues
  • Log, track, prioritize, and manage incidents and service requests
  • Escalate complex issues in line with SLAs and business requirements
  • Support users across multiple locations and time zones
  • Manage onboarding/offboarding, device provisioning, and asset recovery
  • Administer user accounts, permissions, passwords, and access changes
  • Coordinate IT procurement and maintain hardware, software, and license inventories
  • Support business applications, vendor solutions, system upgrades, migrations, and IT projects
  • Ensure security, compliance, documentation, continuous improvement, and technology adoption
Qualifications
  • Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
  • 2-3 years of experience in IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
  • Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
  • Understanding of user account, identity, permission, and access management, including password resets and account administration
  • Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
  • Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
  • Customer-focused, proactive, and solution-oriented mindset; fluent English required, with additional languages and IT certifications considered an advantage
Additional Information
  • We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
  • We currently have two vacancies open for this position
  • This is a fully on-site position based in Cary, NC. Candidates must reside in Cary or within a reasonable commuting distance and be available to work from the office on a daily basis

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