ZipRecruiter

Log In

1

1St Line It Support Jobs (NOW HIRING)

apiphani

This is an on-site position in the Netherlands The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The ...

Testronic

IT Support Technician

Kenner, LA · On-site

$17.50 - $24/hr

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams * Provisioning of testing equipment to QA projects in a timely manner

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Invision Technologies

IT Support Professional

Tifton, GA

$35K - $60K/yr

Serve as front-line IT support for all aspects of our client's IT environments, including, but not ... Provide both in-person and remote support to clients and serve as the first point of escalation for ...

Rivet Industries

IT Support Technician

San Jose, CA · On-site

$65K - $85K/yr

Role: IT Support Technician Location: San Jose, CA or Bellevue, WA Compensation*: $65,000 - $85,000 ... You are the first line of response when systems go down, machines need to be fielded, or ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

Provide user support and serve as the first point of contact for IT issues and error reporting Qualifications of an IT Support: * 2+ years of experience in computer networks and systems maintenance

Diverse Lynx

IT Field Service Support

Watertown, NY · On-site

... 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement • Customer ticketing is worked upon to ensure the timely delivery of ...

next page

Showing results 1-20

All Jobs1St Line It Support Jobs

1St Line It Support information

See salary details

$12

$20

$32

How much do 1st line it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is L1, L2, and L3 support salary?

For 1st Line IT Support roles, salaries typically range from $30,000 to $45,000 annually, depending on experience and location. L2 and L3 support roles generally offer higher salaries, often between $45,000 and $70,000 for L2 and $70,000 or more for L3, reflecting increased expertise and responsibilities. Certifications like CompTIA or Microsoft can influence salary levels in these support tiers.

What is 1st line, 2nd line, and 3rd line support?

In IT support roles, 1st line support is the initial contact point that handles basic issues and troubleshooting, often using remote tools or knowledge bases. 2nd line support involves more experienced technicians who resolve more complex problems, while 3rd line support consists of specialists or developers who address advanced or unresolved issues. These support levels help organize problem resolution and ensure efficient service delivery in IT environments.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What job makes $10,000 a month without a degree?

A 1st Line IT Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying IT roles such as cloud engineers, cybersecurity specialists, or software developers may reach that level, often requiring technical skills, certifications, and experience rather than a degree alone.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs? States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for? The top searched job categories for 1St Line It Support jobs are:
1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 30% Full Time, 61% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Support Specialist

J D Streett and Company

Maryland Heights, MO • On-site

$24 - $29/hr

Full-time

Posted 4 days ago

Job description

Description
J.D. Streett & Company, Inc. is seeking a full-time, hands-on IT Support Specialist to provide day-to-day technical support across a diversified petroleum company with operations including fuel wholesaling, lubricant blending and packaging, and retail convenience stores. The company operates more than 25 locations including terminals, plants, retail stores, and corporate offices.
This role will serve as the primary first-line IT support resource with a strong focus on the corporate office and retail store operations. Responsibilities include troubleshooting hardware, software, networking, printers, user support, and maintaining pricing and item data within the retail ERP / Pricebook system.
This is an excellent opportunity for a motivated candidate who enjoys solving problems, supporting users, and working in a multi-location operating environment.
Requirements
Operational IT Support & Help Desk
  • Provide first-level IT support for users across corporate, plant, terminal, and retail store locations
  • Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, phones, and peripherals
  • Troubleshoot Microsoft Office, email, password resets, file access, VPN, and common software issues
  • Set up new employee workstations, user accounts, hardware, and system access
  • Coordinate with outside IT vendors or managed service providers when escalations are needed
  • Maintain IT inventory of computers, monitors, printers, and related equipment
  • Assist with onboarding and offboarding users (account setup, equipment provisioning)
  • Maintain basic IT documentation and inventories

Networking / Infrastructure Support
  • Assist with troubleshooting internet connectivity, Wi-Fi, routers, switches, and store network devices
  • Support point-of-sale, back-office, and payment-related hardware connectivity
  • Coordinate service calls for outages or communication issues

Retail Systems / Pricebook Support
  • Integrate retail pricing updates and new products entries within the company ERP / retail management system
  • Maintain product pricing, promotions, taxes, UPCs, categories, and item records
  • Analyze sales performance and inventory alignment using Pricebook data
  • Support store managers with pricing discrepancies, register issues, and system questions
  • Ensure timely and accurate execution of fuel and merchandise price changes
  • Implement EDI vendor invoicing imports where possible
  • Assist with general ERP user support for retail teams

General Administration
  • Document recurring issues and maintain support procedures
  • Assist with technology projects, hardware rollouts, and software upgrades.
  • Travel occasionally to local company locations for support needs

Required Qualifications:
  • Post-high school education in IT, Computer Systems, or a related field (associate degree, technical certificate, or equivalent experience)
  • 1-3 years of hands-on IT support, helpdesk, or desktop support experience
  • Practical experience troubleshooting hardware, printers, and basic networking issues
  • Strong customer service skills with the ability to support non-technical users
  • Ability to work independently and manage multiple support requests

Preferred Qualifications:
  • Experience supporting retail, point-of-sale (POS), or multi-site environments
  • Familiarity with ERP systems, especially retail pricing or Pricebook management
  • Knowledge of convenience store or petroleum retail operations
  • A+ or similar entry-level IT certification

Must pass a pre-employment background check.
We look forward to working with you!
EOE/M/F/V/D/AA

Apply