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1St Line It Support Jobs in Florida (NOW HIRING)

STR

IT Support Specialist

Melbourne, FL

$72K - $90K/yr

Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...

OneArc

IT Support Specialist

Orlando, FL · On-site

First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and ... Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar ...

OneArc

IT Support Specialist

Orlando, FL · On-site

First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and ... Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar ...

Ransom Everglades

IT Support Specialist

Miami, FL · On-site

The IT Support Specialist assists computer users by answering questions, resolving technical issues ... Serve as the first line of response for incoming queries and issues related to laptops, software ...

RANSOM EVERGLADES SCHOOL

IT Support Specialist

Miami, FL · On-site

The IT Support Specialist assists computer users by answering questions, resolving technical issues ... Serve as the first line of response for incoming queries and issues related to laptops, software ...

MHD Communications

IT Support Technician

Tampa, FL

$55K - $65K/yr

Job Overview The IT Support Technician role is the foundation of MHD IT support. As the first point of contact with clients, this role sets the tone of communication with the clients, establishes ...

New

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

IT Support Technician Department:Information Technology Reports to:Technology Operations Supervisor FLSA Status:Exempt Role Summary The IT Support Technician provides technical assistance and hands ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt Role Summary The IT Support Technician provides technical ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 ... About your future team At Quadra, we put people first so that together, we can reimagine the ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 ... About your future team At Quadra, we put people first so that together, we can reimagine the ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

Ensure proper escalation and handover of cases from second line to the correct expert (third line). * Provide general local on-site and hands-on IT support at our facility in Tallahassee, FL, also ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 ... About your future team At Quadra, we put people first so that together, we can reimagine the ...

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

IT SUPPORT SPECIALIST Department: Finance and Administration JOB SUMMARY One More Child is seeking ... Serve as the first point of contact for internal technology support requests, troubleshooting and ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for 1st line it support in Florida is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.35 per hour, depending on experience, location, and employer.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.

What are popular job titles related to 1St Line It Support jobs in Florida?

For 1St Line It Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 1St Line It Support jobs in Florida look for?

The top searched job categories for 1St Line It Support jobs in Florida are:

1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $32,187 per year, or $15.5 per hour.

IT Support Specialist

STR

Melbourne, FL

$72K - $90K/yr

Full-time

Posted 14 days ago

Job description

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front line of IT support-solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.

If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.

What You'll Do

  • Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues
  • Troubleshoot and resolve issues across Windows, macOS, and Linux environments
  • Provision and configure laptops, desktops, mobile devices, phones, and voicemail
  • Create, maintain, and deploy Windows and macOS system images
  • Manage user accounts, permissions, and access in Active Directory and Linux environments
  • Maintain accurate inventory of hardware, software, and licenses
  • Document solutions and procedures in the IT knowledge base
  • Administer and support the IT service management (ITSM) system
  • Support office technology including scanners, printers, and workstations
  • Assist with onboarding, offboarding, and intern program IT support
  • Collaborate with the IT team on broader infrastructure, server, and network support
  • Participate in occasional off-hours or on-call support as needed

Required Qualifications

  • Active Secret security clearance (U.S. citizenship required)
  • Minimum High School Diploma or equivalent
  • Hands-on experience providing desktop or helpdesk IT support
  • Strong troubleshooting and customer service skills
  • Experience supporting Windows, macOS, and Linux operating systems
  • Familiarity with Active Directory user administration
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

  • 3+ years of IT support or helpdesk experience
  • Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
  • Experience supporting Dell and Apple hardware
  • Intermediate Active Directory skills (users, groups, printers, resources)
  • IT certifications such as Network+, Security+, or Linux+
  • Strong documentation, organization, and time-management skills
  • Collaborative, adaptable, and eager to learn

Pay Information
Full-Time Salary Range: $72,000 - $90,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.

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