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1St Line It Support Jobs in Florida (NOW HIRING)

OneArc

IT Support Specialist

Orlando, FL · On-site

First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and ... Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar ...

OneArc

IT Support Specialist

Orlando, FL

First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and ... Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar ...

Ransom Everglades

IT Support Specialist

Miami, FL · On-site

The IT Support Specialist assists computer users by answering questions, resolving technical issues ... Serve as the first line of response for incoming queries and issues related to laptops, software ...

L3Harris Technologies

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

L3Harris Technologies

IT Support Technician

Sunrise, FL

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

Exxact Express

IT Operations Specialist

Lakeland, FL · On-site

Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues. * Oversee and maintain EDI integrations to ensure accurate and timely data flow ...

L3HHCM20

IT Support Technician

Sunrise, FL

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

L3HHCM20

IT Support Technician

Melbourne, FL

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

Harris Corporation

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

imgacademy

IT Support Specialist

Bradenton, FL

Provide first-line support for sports technology touchpoints used by coaches, performance staff ... An Associate's degree or technical certification in Information Technology is preferred but not ...

mcw

IT Support Tech

Orlando, FL · On-site

$20 - $27.50/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

NCSA Sports

IT Support Specialist

Bradenton, FL · On-site

Provide first-line support for sports technology touchpoints used by coaches, performance staff ... An Associate's degree or technical certification in Information Technology is preferred but not ...

NCSA

IT Support Specialist

Bradenton, FL · On-site

Provide first-line support for sports technology touchpoints used by coaches, performance staff ... An Associate's degree or technical certification in Information Technology is preferred but not ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 1st line it support in Florida is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.35 per hour, depending on experience, location, and employer.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.

What are popular job titles related to 1St Line It Support jobs in Florida?

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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,187 per year, or $15.5 per hour.

IT Support Specialist

OneArc

Orlando, FL • On-site

Full-time

Posted 29 days ago

Job description

Location: Orlando, FL
Business Unit: BAE Systems - OneArc
About the Role
At BAE Systems OneArc, our IT Support team provides the technology and process to restore balance in the universe so that our teams are enabled to get their jobs done efficiently.
The team is accountable for user onboarding and offboarding, Identity, Device, and Access Management (IDAM), end-user device provisioning, maintaining our asset register, first-line software/hardware troubleshooting, and license management. Crucially, this team plays a frontline role in keeping our organization secure and compliant.
As an IT Support Specialist based out of our Orlando, FL office, you will be a key player on this team, directly impacting employee productivity and satisfaction across the business.
Key Responsibilities
  • Hardware & Device Management: Provision, configure, and maintain end-user devices (desktops, laptops, and accessories), including handling planned and unplanned hardware refreshes.
  • Access & Identity Management: Ensure colleagues receive prompt, approved access to company resources, software, and licenses.
  • Onboarding & Offboarding: Seamlessly transition new hires into the company and manage secure offboarding workflows.
  • Asset Tracking & Compliance: Own and maintain the IT equipment asset register and software licenses, ensuring full regulatory and corporate compliance.
  • First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and applications using basic system design knowledge.
  • Event & Trade Show Support: Provide technical setup and support for company trade shows and events as needed.
  • Documentation & Automation: Create user-facing FAQs/knowledge base articles to promote self-service, and actively identify repetitive tasks that can be automated.

Core Objectives
  • Delight the User: Create a positive, helpful environment that makes colleagues glad they reached out.
  • Swift Resolution: Solve problems quickly, effectively, and politely.
  • Fiscal Responsibility: Treat OneArc's resources and budget as if they were your own.
  • Security & Compliance: Keep our environment secure and compliant at all times.

Skills & Qualifications
Technical Proficiencies
  • Operating Systems: Deep understanding of Windows 11 Professional and macOS (Tahoe and above).
  • Hardware: Strong knowledge of laptop and desktop hardware, configuration, and troubleshooting.
  • Networking Fundamentals: Solid grasp of core office networking concepts, including DHCP, DNS, Routing, WLAN, and VPNs.
  • System Design: Foundational knowledge of IT systems to aid in root-cause analysis.

Mindset & Soft Skills
  • Customer-Centric: Friendly, approachable, and always eager to help users resolve their issues.
  • Agile & Blameless: Learns openly from mistakes and fosters a collaborative environment.
  • Critical Thinking: Calm under pressure; capable of driving incidents to resolution and suggesting systemic improvements to prevent repeat issues.
  • Efficiency-Driven: Constantly looking for ways to streamline and automate manual tasks.

Education & Experience
  • Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar technical role.
  • Education: BA/BSc in Information Technology, Computer Science, or a related field is preferred (or equivalent practical experience).

Work Environment & Additional Attributes
  • Location: Based on-site in Orlando, FL. (Possibility for hybrid after probation period)
  • Travel: Occasional travel may be required (e.g., for trade shows or site support).
  • Traits: Innovative, detail-oriented, creative, and thrives in a fast-paced technology environment.

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