Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk Technician
Miami, FL · On-site
This role manages user support requests, coordinates IT service delivery, maintains hardware and ... Respond to and resolve helpdesk tickets, support requests, and technology-related issues in a ...
IT Helpdesk Technician
Miami, FL · On-site
This role manages user support requests, coordinates IT service delivery, maintains hardware and ... Respond to and resolve helpdesk tickets, support requests, and technology-related issues in a ...
IT Helpdesk Technician
Miami, FL · On-site
This role manages user support requests, coordinates IT service delivery, maintains hardware and ... resolve helpdesk tickets, support requests, and technology-related issues in a timely and ...
Quick apply
IT Helpdesk Technician
Miami, FL · On-site
This role manages user support requests, coordinates IT service delivery, maintains hardware and ... resolve helpdesk tickets, support requests, and technology-related issues in a timely and ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
New
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
New
IT Helpdesk Analyst
Orlando, FL · On-site
Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...
New
Quick apply
IT Helpdesk Analyst
Orlando, FL · On-site
Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...
New
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... Maintain accurate IT asset management. * Coordinate secure data wiping and proper disposal of ...
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... Maintain accurate IT asset management. * Coordinate secure data wiping and proper disposal of ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
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IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
Quick apply
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our ... Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse ...
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
Quick apply
IT Coordinator Level 1 Healthcare
Plantation, FL · Hybrid
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Coordinator Level 1 Healthcare
Plantation, FL · On-site
$25 - $27/hr
This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department. This ...
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) ... Manage user accounts, security groups, permissions, and access controls within Microsoft 365 under ...
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IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) ... Manage user accounts, security groups, permissions, and access controls within Microsoft 365 under ...
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) ... Manage user accounts, security groups, permissions, and access controls within Microsoft 365 under ...
Quick apply
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) ... Manage user accounts, security groups, permissions, and access controls within Microsoft 365 under ...
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and ...
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
Quick apply
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
Quick apply
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
It Helpdesk Manager information
See Florida salary details
$28K - $33.9K
1% of jobs
$33.9K - $39.8K
6% of jobs
$39.8K - $45.8K
8% of jobs
$50.1K is the 25th percentile. Wages below this are outliers.
$45.8K - $51.7K
13% of jobs
$51.7K - $57.6K
14% of jobs
The median wage is $60.3K / yr.
$57.6K - $63.5K
17% of jobs
$63.5K - $69.4K
13% of jobs
$71.8K is the 75th percentile. Wages above this are outliers.
$69.4K - $75.3K
8% of jobs
$75.3K - $81.2K
7% of jobs
$81.2K - $87.1K
7% of jobs
$87.1K - $93K
5% of jobs
$28K
$62.6K
$93K
How much do it helpdesk manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for it helpdesk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Florida?
The most popular types of It Helpdesk jobs in Florida are:
What are popular job titles related to It Helpdesk Manager jobs in Florida?
For It Helpdesk Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Florida look for?
The top searched job categories for It Helpdesk Manager jobs in Florida are:
What cities in Florida are hiring for It Helpdesk Manager jobs?
Cities in Florida with the most It Helpdesk Manager job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Reynolds and Reynolds rating
8.4
Based on 46 frontline employees who took The Breakroom Quiz
88th of 244 rated software companies
Job description
Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
What Reynolds and Reynolds employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Reynolds and Reynolds
Sourced by ZipRecruiter
Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1866