Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk Technician
Miami, FL · On-site
Configure and deploy desktops, laptops, monitors, phones, and peripheral devices * Assist with ... IT support or helpdesk experience, preferably in a professional services or law firm environment
IT Helpdesk Technician
Miami, FL · On-site
Configure and deploy desktops, laptops, monitors, phones, and peripheral devices * Assist with ... IT support or helpdesk experience, preferably in a professional services or law firm environment
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
Quick apply
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
IT Helpdesk Analyst
Orlando, FL · On-site
Support basic networking issues, including Wi-Fi and VPN connectivity * Assist with user device ... Previous experience in a helpdesk, IT support, or technical support role preferred * Working ...
Quick apply
IT Helpdesk Analyst
Orlando, FL · On-site
Support basic networking issues, including Wi-Fi and VPN connectivity * Assist with user device ... Previous experience in a helpdesk, IT support, or technical support role preferred * Working ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... and peripherals. * Assist users with installing, configuring, and troubleshooting common ...
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems ... and peripherals. * Assist users with installing, configuring, and troubleshooting common ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Clerk
Miami, FL · On-site
Escalate more complex technical issues to the appropriate IT teams. * Assist with minimal hands-on ... Basic understanding of IT systems, hardware, and software. * Experience with ticketing systems and ...
Quick apply
IT Helpdesk Clerk
Miami, FL · On-site
Escalate more complex technical issues to the appropriate IT teams. * Assist with minimal hands-on ... Basic understanding of IT systems, hardware, and software. * Experience with ticketing systems and ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
Quick apply
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
Quick apply
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
Quick apply
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
Be Seen First
Mid-Level IT Support Technician
Clearwater, FL · On-site
$60K - $80K/yr
This position will be dealing with a multitude of customers to assist employees with IT helpdesk issues and ensuring that their IT infrastructure is running optimally. Only applicants with experience ...
Quick apply
Be Seen First
Mid-Level IT Support Technician
Clearwater, FL · On-site
$60K - $80K/yr
This position will be dealing with a multitude of customers to assist employees with IT helpdesk issues and ensuring that their IT infrastructure is running optimally. Only applicants with experience ...
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
IT Help Desk Specialist
Boca Raton, FL · On-site
IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to ... equipment. - Assist with network, network security, including maintaining firewalls, basic ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
It Helpdesk Assistant information
What is the difference between It Helpdesk Assistant vs IT Support Technician?
| Aspect | It Helpdesk Assistant | IT Support Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, sometimes more advanced |
| Work Environment | Helpdesk, office-based, remote support | On-site troubleshooting, technical support |
| Job Responsibilities | Responding to user queries, basic troubleshooting | Diagnosing and fixing hardware/software issues |
| Industry Usage | Common in corporate and educational settings | Used across various industries requiring technical support |
While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.
Is a helpdesk assistant a stressful job?
A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What does an IT Helpdesk Assistant do?
An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.
What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?
IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?
To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
Can I get into an IT Helpdesk Assistant with no experience?
Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
What are the most commonly searched types of It Helpdesk jobs in Florida?
The most popular types of It Helpdesk jobs in Florida are:
What cities in Florida are hiring for It Helpdesk Assistant jobs?
Cities in Florida with the most It Helpdesk Assistant job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Reynolds and Reynolds rating
8.4
Based on 46 frontline employees who took The Breakroom Quiz
88th of 244 rated software companies
Job description
Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
What Reynolds and Reynolds employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Reynolds and Reynolds
Sourced by ZipRecruiter
Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1866