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It Helpdesk Assistant Jobs in Florida (NOW HIRING)

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

Acrisure Mortgage, LLC

IT Helpdesk Analyst

Orlando, FL · On-site

Support basic networking issues, including Wi-Fi and VPN connectivity * Assist with user device ... Previous experience in a helpdesk, IT support, or technical support role preferred * Working ...

New

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Escalate more complex technical issues to the appropriate IT teams. * Assist with minimal hands-on ... Basic understanding of IT systems, hardware, and software. * Experience with ticketing systems and ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

$65K - $75K/yr

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

This position will be dealing with a multitude of customers to assist employees with IT helpdesk issues and ensuring that their IT infrastructure is running optimally. Only applicants with experience ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

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It Helpdesk Assistant information

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to frequent troubleshooting, high customer expectations, and tight deadlines. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

Can I get into an IT Helpdesk Assistant with no experience?

Entry-level IT Helpdesk Assistant positions often do not require prior experience and may accept candidates with basic computer skills and a willingness to learn. Relevant certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Helpdesk jobs in Florida?

The most popular types of It Helpdesk jobs in Florida are:

What cities in Florida are hiring for It Helpdesk Assistant jobs?

Cities in Florida with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Proton IT Helpdesk

The Reynolds and Reynolds Company

Jacksonville, FL • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Reynolds and Reynolds rating

8.4

Company rating: 8.4 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

88th of 244 rated software companies

Job description

Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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