IT Support Specialist
Independence, OH · On-site
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical ...
IT Support Specialist
Independence, OH · On-site
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical ...
IT Support Technician
Amarillo, TX · On-site
$50K - $60K/yr
The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for individuals ...
IT Support Technician
Amarillo, TX · On-site
$50K - $60K/yr
The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for individuals ...
Associate, Technology
Thomasville, GA · On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
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Apply Early
Associate, Technology
Thomasville, GA · On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
Apply Early
Associate, Technology
Mobile, AL · On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
Associate, Technology
Mobile, AL · On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
IT Support Administrator
Jupiter, FL · On-site
The IT Support Administrator will ensure that all employees have the necessary resources for their ... Required : • 3+ years of experience with 1st line technical support and managing user requests ...
IT Support Administrator
Jupiter, FL · On-site
The IT Support Administrator will ensure that all employees have the necessary resources for their ... Required : • 3+ years of experience with 1st line technical support and managing user requests ...
IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
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IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
IT Support Specialist
Clearwater, FL · Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
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IT Support Specialist
Clearwater, FL · Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, ...
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, ...
The IT Support Administrator will be responsible for ensuring all Voloridge employees have all ... 1st line technical support and managing user requests * 3+ years of experience troubleshooting ...
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Apply Early
The IT Support Administrator will be responsible for ensuring all Voloridge employees have all ... 1st line technical support and managing user requests * 3+ years of experience troubleshooting ...
Apply Early
IT Support
Atlanta, GA · On-site
As an IT Support Specialist at Ortho Sport and Spine Physicians, you will play a critical role in ensuring the smooth operation of our information technology systems. You will provide advanced ...
IT Support
Atlanta, GA · On-site
As an IT Support Specialist at Ortho Sport and Spine Physicians, you will play a critical role in ensuring the smooth operation of our information technology systems. You will provide advanced ...
IT Field Service Support
Brentwood, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
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IT Field Service Support
Brentwood, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
IT Support Administrator
Las Vegas, NV · On-site
$55K/yr
You'll be the first line of support, solving problems independently and helping shape our IT ... IT projects, technology rollouts, system upgrades, and ongoing operational improvements
IT Support Administrator
Las Vegas, NV · On-site
$55K/yr
You'll be the first line of support, solving problems independently and helping shape our IT ... IT projects, technology rollouts, system upgrades, and ongoing operational improvements
You'll be the first line of support, solving problems independently and helping shape our IT ... IT projects, technology rollouts, system upgrades, and ongoing operational improvements
Quick apply
Apply Early
You'll be the first line of support, solving problems independently and helping shape our IT ... IT projects, technology rollouts, system upgrades, and ongoing operational improvements
Apply Early
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
As part of our help desk team , you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our ...
1St Line It Support information
See salary details
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
How much do 1st line it support jobs pay per hour?
As of Jul 4, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What is 1st line IT support?
First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.
What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?
To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.
What is a Level 1 IT support job description?
A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This role often serves as the first point of contact in an IT support team.
What is 1st line, 2nd line, and 3rd line support?
In 1st line support, IT support staff handle basic issues and common questions, often using remote tools and troubleshooting guides. 2nd line support involves more complex problems that require deeper technical knowledge and may involve on-site work or specialized tools. 3rd line support consists of experts or developers who resolve the most difficult issues, often involving system modifications or advanced diagnostics.
What are some typical daily tasks and responsibilities in a 1st Line IT Support role?
A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.
What is a 1st Line IT Support job?
A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.
What hot tech job pays $775 000?
While most 1st Line IT Support roles do not pay such high salaries, specialized positions in cybersecurity, cloud architecture, or executive-level IT management can reach or exceed this figure, especially with extensive experience and certifications. These roles often require advanced skills, certifications like CISSP or AWS, and work in high-demand environments or leadership positions.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs? States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for? The top searched job categories for 1St Line It Support jobs are:
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Life Line Screening rating
5.8
Based on 13 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical assistance to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of the IT infrastructure.
Responsibilities:
• Provide timely and effective support to end-users, addressing hardware and software issues.
• Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Collaborate with other IT team members to escalate and resolve complex problems.
• Document troubleshooting steps and resolutions for future reference.
• Manage inventory of hardware and software assets.
• Coordinate with vendors for hardware and software procurement.
• Install, upgrade, and configure software applications.
• Maintain accurate documentation of IT processes, procedures, and configurations.
• Create user guides and manuals to facilitate end-user understanding.
• Provide training and guidance to end-users on the use of IT systems and applications.
• Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
• Collaborate with other IT team members and departments to implement technology solutions.
• Communicate effectively with non-technical users to understand and address their needs.
Qualifications:
Required:
• Associate’s Degree in Information Technology or a related field (or equivalent work experience)
• Ability to work independently and collaboratively in a team
• Strong awareness and understanding to maintain customer confidentiality
• Effective interpersonal, verbal, and written communication skills
• Efficient problem-solving skills
Preferred:
• 1-year experience in technical support
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)
Company:
Preventive Health Screening Services Founded in 1993, the company is headquartered in Austin, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical assistance to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of the IT infrastructure.
Responsibilities:
• Provide timely and effective support to end-users, addressing hardware and software issues.
• Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Collaborate with other IT team members to escalate and resolve complex problems.
• Document troubleshooting steps and resolutions for future reference.
• Manage inventory of hardware and software assets.
• Coordinate with vendors for hardware and software procurement.
• Install, upgrade, and configure software applications.
• Maintain accurate documentation of IT processes, procedures, and configurations.
• Create user guides and manuals to facilitate end-user understanding.
• Provide training and guidance to end-users on the use of IT systems and applications.
• Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
• Collaborate with other IT team members and departments to implement technology solutions.
• Communicate effectively with non-technical users to understand and address their needs.
Qualifications:
Required:
• Associate’s Degree in Information Technology or a related field (or equivalent work experience)
• Ability to work independently and collaboratively in a team
• Strong awareness and understanding to maintain customer confidentiality
• Effective interpersonal, verbal, and written communication skills
• Efficient problem-solving skills
Preferred:
• 1-year experience in technical support
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)
Company:
Preventive Health Screening Services Founded in 1993, the company is headquartered in Austin, USA, with a team of 501-1000 employees. The company is currently Late Stage.
What Life Line Screening employees say
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Benefits
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About Life Line Screening
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Austin, TX, US
Year founded
1993