IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
IT Field Service Support
Brentwood, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
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IT Field Service Support
Brentwood, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
IT Support Specialist
New Orleans, LA · On-site
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
IT Support Specialist
New Orleans, LA · On-site
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
Information Technology (IT) Help Desk Specialist
Renton, WA · On-site
$36 - $41/hr
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information ...
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Information Technology (IT) Help Desk Specialist
Renton, WA · On-site
$36 - $41/hr
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information ...
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information ...
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information ...
IT Support Engineer
Cerritos, CA · On-site
Provide first-line technical support to all team members, resolving hardware, software, and network issues * Run day-to-day IT operations, including system monitoring, patching, and updates * Deliver ...
IT Support Engineer
Cerritos, CA · On-site
Provide first-line technical support to all team members, resolving hardware, software, and network issues * Run day-to-day IT operations, including system monitoring, patching, and updates * Deliver ...
IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
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IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
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IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
IT Support Tech
Sandy, UT · On-site
$60K - $65K/yr
IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...
IT Support Tech
Sandy, UT · On-site
$60K - $65K/yr
IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...
IT Intern
South Ogden, UT · On-site
$24 - $29/hr
Provide first-line technical support to City employees * Troubleshoot hardware, software, and ... City IT projects * Work with City staff and third-party IT professionals to resolve technical ...
IT Intern
South Ogden, UT · On-site
$24 - $29/hr
Provide first-line technical support to City employees * Troubleshoot hardware, software, and ... City IT projects * Work with City staff and third-party IT professionals to resolve technical ...
IT Manager
Los Angeles, CA · Remote
$130K/yr
Provide first-line technical support to attorneys and staff for all software and technology-related ... support, IT operations, or a related role in a law firm or similar legal environment.
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IT Manager
Los Angeles, CA · Remote
$130K/yr
Provide first-line technical support to attorneys and staff for all software and technology-related ... support, IT operations, or a related role in a law firm or similar legal environment.
IT Support Technician
$42K - $55K/yr
Perform systems administration work in Office 365, Active Directory and other line of business ... You will be required to achieve a Security+ certification in the first 12 months of hire; we'll ...
IT Support Technician
$42K - $55K/yr
Perform systems administration work in Office 365, Active Directory and other line of business ... You will be required to achieve a Security+ certification in the first 12 months of hire; we'll ...
IT Support Technician
Charleston, SC · On-site
$42K - $55K/yr
Perform systems administration work in Office 365, Active Directory and other line of business ... You will be required to achieve a Security+ certification in the first 12 months of hire; we'll ...
IT Support Technician
Charleston, SC · On-site
$42K - $55K/yr
Perform systems administration work in Office 365, Active Directory and other line of business ... You will be required to achieve a Security+ certification in the first 12 months of hire; we'll ...
IT Support
Chicago, IL · On-site
$22.25 - $30.50/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Support
Chicago, IL · On-site
$22.25 - $30.50/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Field Service Support
Schenectady, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
Quick apply
IT Field Service Support
Schenectady, NY · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
IT Support (Evansville)
Evansville, IN · On-site
$18 - $19.25/hr
Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...
IT Support (Evansville)
Evansville, IN · On-site
$18 - $19.25/hr
Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...
Senior IT Systems Administrator
Reston, VA · Hybrid
$89K - $121K/yr
Provide first-line IT support for employees, troubleshooting hardware, software, and networking, and access issues * Design, implement, and maintain IT security controls aligned with NIST, CMMC, and ...
Senior IT Systems Administrator
Reston, VA · Hybrid
$89K - $121K/yr
Provide first-line IT support for employees, troubleshooting hardware, software, and networking, and access issues * Design, implement, and maintain IT security controls aligned with NIST, CMMC, and ...
IT Support
Cincinnati, OH · On-site
$20.75 - $28.25/hr
Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...
IT Support
Cincinnati, OH · On-site
$20.75 - $28.25/hr
Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...
AV / IT Support Technician (Tier 1)
Fort Leonard Wood, MO · On-site
$20 - $27.50/hr
The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk ... Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite. * Log and ...
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AV / IT Support Technician (Tier 1)
Fort Leonard Wood, MO · On-site
$20 - $27.50/hr
The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk ... Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite. * Log and ...
1St Line It Support information
See salary details
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
How much do 1st line it support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What is a 1st line IT support?
A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.
What does a 1st line IT support do?
A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.
What are the key skills and qualifications needed to thrive in 1st line IT support?
To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.
What is the easiest entry-level 1st Line IT Support job to start at?
Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs?
States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for?
The top searched job categories for 1St Line It Support jobs are:
Job description
Job Title: IT Support Engineer
Work Model: On-site, 5 days a week
Salary Expectations: $75-$110K max + performance-based bonus
Team: Small IT team
Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a strong emphasis on endpoint management, Microsoft Intune, Microsoft 365, and exceptional customer service, along with troubleshooting hardware, software, and user issues. The ideal candidate will be able to hit the ground running with experience using enterprise ticketing/ITSM platforms, cloud-based technologies, and modern endpoint management tools. Strong communication, problem-solving, and customer service skills are essential. Experience working in a professional services environment and exposure to AI technologies would be a plus.
Top Skills:
Pluses:
Work Model: On-site, 5 days a week
Salary Expectations: $75-$110K max + performance-based bonus
Team: Small IT team
Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a strong emphasis on endpoint management, Microsoft Intune, Microsoft 365, and exceptional customer service, along with troubleshooting hardware, software, and user issues. The ideal candidate will be able to hit the ground running with experience using enterprise ticketing/ITSM platforms, cloud-based technologies, and modern endpoint management tools. Strong communication, problem-solving, and customer service skills are essential. Experience working in a professional services environment and exposure to AI technologies would be a plus.
Top Skills:
- 2+ years of IT Support experience
- Microsoft Intune / Endpoint Management
- Microsoft 365
- Ticketing / ITSM experience
- Strong customer service skills
Pluses:
- Professional services experience
- AI/AI technology exposure