ZipRecruiter

Log In

1

1St Line It Support Jobs (NOW HIRING)

Ocean Network Express

Analyst, IT Support

Lombard, IL · On-site

$50K - $65K/yr

This position provides both first and second level IT support, designs and implements solutions ... Technical and/or College degree preferred Resumes may be submitted to: usa.onecareers@one-line.com ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...

Voloridge, LLC

IT Support Administrator

Jupiter, FL

The IT Support Administrator will be responsible for ensuring all Voloridge employees have all ... 1st line technical support and managing user requests * 3+ years of experience troubleshooting ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

Provide first-line IT support to employees in person and through a ticketing system * Set up and onboard new hires, including devices, accounts, and access * Troubleshoot live issues as they happen ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you. What You'll Be Doing * Providing walk-in, in-person IT support handling ...

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Sofidel S.p.A.

IT Support Specialist

Shelby, NC · On-site

This role provides front-line technical support to our corporate office and manufacturing plants ... Responsibilities : • Provide first-level technical support to end users via a centralized ...

United Ag & Turf, NE

IT Support

Lancaster, MA · On-site

$58K/yr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

New

TalentFish LLC

IT Support Analyst

Los Angeles, CA

$38 - $45/hr

TalentFish is casting a line for a Technical Support IT Analyst (Level 1) with our premier client ... Answer first-level support calls/emails and provide on-site end-user support. * Install and ...

Pennrose

IT Support Specialist

Philadelphia, PA · On-site

Overview The IT Support Specialist is responsible for providing first-line support for end users. Supports end users through installation, configuration, and training services. Provides network ...

Field Materials

$111K - $137K/yr

Serve as first-line IT support for the team, resolving technical and access issues quickly and clearly. * Vendor & Asset Management: Manage IT vendors and renewals, perform vendor security reviews ...

415 Group

IT Support Specialist

North Canton, OH · On-site

This position serves as a key first point of contact for client support requests and technical ... Support clients with issues related to line-of-business software applications. * Monitor and ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

next page

Showing results 1-20

All Jobs1St Line It Support Jobs

1St Line It Support information

See salary details

$12

$20

$32

How much do 1st line it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is L1, L2, and L3 support salary?

For 1st Line IT Support roles, salaries typically range from $30,000 to $45,000 annually, depending on experience and location. L2 and L3 support roles generally offer higher salaries, often between $45,000 and $70,000 for L2 and $70,000 or more for L3, reflecting increased expertise and responsibilities. Certifications like CompTIA or Microsoft can influence salary levels in these support tiers.

What is 1st line, 2nd line, and 3rd line support?

In IT support roles, 1st line support is the initial contact point that handles basic issues and troubleshooting, often using remote tools or knowledge bases. 2nd line support involves more experienced technicians who resolve more complex problems, while 3rd line support consists of specialists or developers who address advanced or unresolved issues. These support levels help organize problem resolution and ensure efficient service delivery in IT environments.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What job makes $10,000 a month without a degree?

A 1st Line IT Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying IT roles such as cloud engineers, cybersecurity specialists, or software developers may reach that level, often requiring technical skills, certifications, and experience rather than a degree alone.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs? States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for? The top searched job categories for 1St Line It Support jobs are:
1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 30% Full Time, 61% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
IT Support Specialist

IT Support Specialist

Alterra Mountain Company

Snowshoe, WV • On-site

Full-time

Posted 6 days ago

Alterra Mountain Company rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

13th of 105 rated hotels

Job description

Year Round
  • This is a Full time Year round position.
  • This position may be required to work evenings, weekends, and holidays.
  • This position is benefit eligible on the 1st of the month after the first 30 days of employment.
  • Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support.

Position Summary:
IT Support Specialist is responsible for front-line support of systems and users, providing friendly and timely service. These responsibilities include troubleshooting, repairing, and maintaining hardware and software, answering the help-desk phone, responding to help-desk tickets, and prioritizing the triage and response to new and ongoing support requests. Duties also include the upkeep of documentation and inventory reports, as well as actively monitoring systems and issues, and responding appropriately.
ESSENTIAL DUTIES:
  • Field incoming help requests from end users via both telephone and work orders in a courteous manner and ensuring pertinent information is documented.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Assist with the administration of servers and network equipment as directed by the System Administrator/IT Ops Manager.
  • Places software into production by loading software into computer, such as Office-365.
  • Deploys hardware into production by setting up and thoroughly testing before going live with the end user.
  • The IT Support Specialist must interact positively with computer users, staff members, managers, executives and vendors. This position is required to assist and train fellow employees in complex information systems topics.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Degree in Information Systems or at least 1+ years of experience working in a similar environment preferred.
  • Prefer 1+ years of experience in the installation, maintenance, and repair of computers and related equipment and software and/or IT Support experience in an IT Support Position
  • Experience in the installation, maintenance, and repair of server and/or network systems is a plus
  • Thorough knowledge of Microsoft Office Suite, Microsoft (Windows) Operating Systems Experience
  • A valid Driver's License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines.

*This Job ad is not intended to be an inclusive list of job tasks and expectations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job duties. Snowshoe Resort is an Equal Opportunity Employer.

What Alterra Mountain Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply