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1St Line It Support Jobs (NOW HIRING)

Mondo

IT Manager

Los Angeles, CA · Remote

$130K/yr

Provide first-line technical support to attorneys and staff for all software and technology-related ... support, IT operations, or a related role in a law firm or similar legal environment.

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Field Materials

$111K - $137K/yr

Serve as first-line IT support for the team, resolving technical and access issues quickly and clearly. * Vendor & Asset Management: Manage IT vendors and renewals, perform vendor security reviews ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Paid time off Basic Functions: * IT Support relating to technical issues involving Microsoft's core business applications and operating systems. * Onsite and Help Desk user support, this position ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Business Centric Technology

IT Support Technician

Plano, TX · On-site

$25 - $30/hr

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Carrollton, TX. As an IT Support Technician, you'll serve as the frontline of ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance to users.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Junior Help Desk IT Support - Co-op Intern

Payette

Boston, MA

$28 - $30/hr

Internship

Posted 12 days ago

Job description

Junior Help Desk IT Support - Co-op Intern
Payette is a leading architectural design firm in Boston focused on the design of complex, high technology buildings for scientific and medical research, academic teaching and healthcare.
The Firm has an immediate opening for a Junior Help Desk IT Support co-op intern for the upcoming semester. This co-op position is the first line of support for 180+ office staff, providing technical support through phone calls, email and walk-ups.
Qualifications and Responsibilities:
  • Currently enrolled in a related Bachelor of Science degree program or related IT certification.
  • Excellent customer service skills.
  • Ability to quickly learn new technologies.
  • Technically minded with strong written and verbal communication skills to effectively present technical information to a non-technical audience
  • Receive, document, and track technical requests in a systematic way.
  • PC and laptop hardware trouble-shooting skills.
  • Operating system experience should include Windows 10.
  • Application experience should include Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Video conferencing technology (Microsoft Teams, Zoom, WebEx)
Compensation: $28 - $30 per hour
Hardware experience including knowledge in all aspects of printers, plotters, projectors, basic business telephony (VoIP systems), networking and mobile devices all considered a plus. Additionally, knowledge of architectural design applications (Revit, AutoCAD, Adobe Creative Suite, SketchUp) will also be considered a plus.
Payette is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Resumes submitted online will be considered. Please note for all documents (resume, cover letter, and portfolio) the maximum files size is 5 MB.

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