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1St Line It Support Jobs in Wisconsin (NOW HIRING)

Provides first-line technical support and basic Windows administration for office and production ... The position is intended for a developing IT professional who can learn Luvata Appleton business ...

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues ...

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues ...

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

SHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to ... line navigation and log review. * Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel ...

New

IT Support Manager

Madison, WI · On-site

$85K - $105K/yr

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

New

IT Support Manager

Middleton, WI · On-site

$40 - $47/hr

We are seeking an IT Support Services Manager to lead and modernize a growing IT support function. This is a hands-on leadership opportunity for someone who has successfully restructured, revitalized ...

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

Updated 2026 Position Summary The IT Support Specialist provides front-line and hands-on technical support for employees, providers, clinical teams, administrative staff, and satellite locations.

New

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

Job Summary: The IT Support & Systems Technician provides hands‑on technical support across ... This role serves as the first point of contact for IT issues and owns workstation imaging, user ...

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Whether it's getting a new employee set up on their first day, helping someone regain access to an ...

Serve as the first point of contact for employee technology questions and support requests ... Maintain IT asset inventory. * Document common solutions and procedures. * Keep technology storage ...

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Whether it's getting a new employee set up on their first day, helping someone regain access to an ...

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1St Line It Support information

See Wisconsin salary details

$12

$20

$32

How much do 1st line it support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 1st line it support in Wisconsin is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance to users.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What are popular job titles related to 1St Line It Support jobs in Wisconsin?

For 1St Line It Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching 1St Line It Support jobs in Wisconsin look for?

The top searched job categories for 1St Line It Support jobs in Wisconsin are:

Infographic showing various 1St Line It Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,474 per year, or $20.9 per hour.

IT and Cybersecurity Regulatory Response Lead

Northwestern Mutual Life Insurance Company

Milwaukee, WI • On-site

$93K - $114K/yr

Full-time

Posted 23 days ago


Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance


Job description

The IT and cybersecurity regulatory response lead is accountable for executing the company's second-line IT SOX/MAR program. This role partners closely with first-line IT control owners, second-line controllership partners, and third-line IT auditors, requiring strong communication, presentation, and stakeholder management skills. The role also requires strong project management capabilities to coordinate both transformational and operational work across multiple team members.

What you'll do:

  • Own and manage the second-line IT SOX/MAR program through direct individual contribution and serving as a people leader for junior second-line IT SOX/MAR team members.
  • Serve as the primary accountable stakeholder for building an integrated program that jointly addresses IT SOX/MAR requirements and state cybersecurity regulations, including New York DFS Part 500, California Consumer Privacy Act Article 9, and the Wisconsin Insurance Data Security Law.
  • Represent IT SOX/MAR and cybersecurity regulatory requirements in IT GRC and cybersecurity efforts to build an automated continuous controls assurance program leveraging a unified data platform and the organization's GRC solution, ServiceNow.
  • Develop relationships with and provide guidance to first-line IT teams who manage in-scope applications and infrastructure.
  • Articulate technical positions and reach consensus with third-line auditors on IT SOX/MAR topics such as scoping rationale, control coverage, and IT process conclusions in areas with findings, with increasing responsibility to support similar activities across other cybersecurity and regulatory compliance programs.
  • Identify and navigate dependencies between the business process/accounting components of the IT SOX/MAR program and the IT program components, including segregation of duties governance, IT application scoping, and risks related to interfaces between in-scope systems.
  • Automate and improve IT SOX/MAR processes, with evolving program needs expected to include future system development and data engineering capabilities.

What You'll Bring to the Role:

  • Bachelor's degree in MIS, Accounting, Business, or a related field, or equivalent relevant experience.
  • Minimum 8-12 years of experience in information systems, systems audit, IT controls, or a related technology risk and compliance discipline. Including preferred 6-8 years of experience in technology risk, IT audit, or regulatory compliance within a public accounting, consulting, or professional services environment.
  • Technical understanding of IT SOX/MAR program design.
  • Experience building or enhancing regulatory compliance programs; financial services industry experience is a plus.
  • 1-2 years of people leadership experience.
  • Excellent relationship management, influence, communication, negotiation, and professional judgment skills.
  • Proven ability to independently identify and resolve critical and complex issues through effective problem-solving skills.
  • Ability to operate effectively in ambiguous situations and bring structure to complex work.

Skills you will have

  • Compliance: Applies knowledge of the organization's standards, policies, processes, and procedures to ensure that regulatory requirements are met and compliance is maintained.
  • Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals.
  • Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow.
  • Engineering Expertise & Practices: Applies specialized experiences in different facets of engineering, including data, applications, cyber, systems, operations, product, security, and testing, along with technical aptitude to adapt new expertise as they become relevant through an understanding of underlying engineering principles.
  • Strategic Vision & Planning: Develops, defines, and executes strategic vision for the team and business function they manage with an understanding of the enterprise's goals as a people manager; defines business planning, strategy formulation, and management engine to support strategic vision.
  • Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.
  • Risk Optimization: Aligns residual risk to risk tolerance while considering internal and external factors as well as cost/benefits of available options.
  • Coaching & Mentoring: Develops others by providing actionable, constructive feedback through the lens of technical expertise and offers guidance to others on how to leverage, prioritize, and develop skills to achieve one's goals and objectives.

Compensation Range:

Pay Range - Start:

$118,960.00

Pay Range - End:

$178,440.00

Geographic Specific Pay Structure:

Structure 110:

$130,880.00 USD - $196,320.00 USD

Structure 115:

$136,800.00 USD - $205,200.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.


Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!


Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.



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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US