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Help Desk Password Reset Jobs in Wisconsin (NOW HIRING)

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Position: Help Desk II Location: Hybrid in Madison, WI Contract Duration: Through 06/30/2027 ... Password resets and account unlock * Guiding users through self-service account recovery

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for ... password and or unlocking their account, instructing the caller to use self-service account ...

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases. * Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.

VIVA USA INC

Help Desk

Madison, WI · On-site

The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases. * Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases. * Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous service desk or help desk experience within a corporate or enterprise environment ... Password Resets & Account Administration * Break/Fix Support * Customer Service Job Type & Location ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous service desk or help desk experience within a corporate or enterprise environment ... Password Resets & Account Administration * Break/Fix Support * Customer Service Job Type & Location ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Candidates with prior help desk or service desk experience in an enterprise setting are also ... Support users with password resets, account access, email, and productivity applications.

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Candidates with prior help desk or service desk experience in an enterprise setting are also ... Support users with password resets, account access, email, and productivity applications.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Support Active Directory account administration, including password resets and account unlocks ... Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Support Active Directory account administration, including password resets and account unlocks ... Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This role does not focus on desktop support, hardware repair, password resets, or general ...

New

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... with password resets, account unlocks, user provisioning, and access-related requests through ... Help users navigate an ongoing Microsoft 365 migration by providing setup assistance ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... with password resets, account unlocks, user provisioning, and access-related requests through ... Help users navigate an ongoing Microsoft 365 migration by providing setup assistance ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Wisconsin

Help Desk Password Reset information

See Wisconsin salary details

$14

$24

$36

How much do help desk password reset jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk password reset in Wisconsin is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.16 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Wisconsin? For Help Desk Password Reset jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Wisconsin look for? The top searched job categories for Help Desk Password Reset jobs in Wisconsin are:
What cities in Wisconsin are hiring for Help Desk Password Reset jobs? Cities in Wisconsin with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Wisconsin as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution, with an average salary of $50,574 per year, or $24.3 per hour.

Help Desk

TeamSoft

Madison, WI • On-site

$18 - $20/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Position: Help Desk II
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities include:
  • Verifying caller identity
  • Password resets and account unlock
  • Guiding users through self-service account recovery
  • Escalating issues when required
  • Documenting support interactions
  • Providing hardware, software, and network troubleshooting
  • Managing and deploying computers for DWD staff
  • Supporting customer service requests and IT incidents
Core Responsibilities
Help Desk Support
  • Provide Tier 1 and Tier 2 technical support
  • Troubleshoot hardware, software, and network issues
  • Document incidents and resolutions
  • Escalate complex issues appropriately
  • Provide customer assistance and follow-up
Identity & Account Management
  • Support user identity verification
  • Perform password resets
  • Unlock user accounts
  • Manage public user accounts
  • Assist users with account recovery processes
Desktop & Device Management
  • Support and manage laptops and desktops
  • Fulfill software service requests
  • Assist with device deployment and maintenance
Documentation & Communication
  • Maintain accurate support documentation
  • Provide excellent verbal and written communication
  • Collaborate with team members and stakeholders

Required Skills & Experience
Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1+ year Customer service or client-facing experience with issue resolution and relationship building 6+ months Experience working in team-based environments with collaboration and communication 6+ months
#LI-SA1
#INDTS
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

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