Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Responsible for daily Helpdesk operations, providing technical support, managing escalations, and serving as part of the after-hours on-call support team. What will YOU be doing for us? Supervise the ...
Responsible for daily Helpdesk operations, providing technical support, managing escalations, and serving as part of the after-hours on-call support team. What will YOU be doing for us? Supervise the ...
Helpdesk Analyst
Adams, WI · Hybrid
$18.75 - $25.50/hr
As a Helpdesk Analyst , you will have the chance to use your technical expertise to assist your colleagues with their technical issues and inquiries. You will be the first point of contact for our ...
Helpdesk Analyst
Adams, WI · Hybrid
$18.75 - $25.50/hr
As a Helpdesk Analyst , you will have the chance to use your technical expertise to assist your colleagues with their technical issues and inquiries. You will be the first point of contact for our ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Quick apply
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. Responsibilities * Resolve end ...
Quick apply
The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. Responsibilities * Resolve end ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for their Information Technology department. Responsibilities : • Frontline Help Desk support for all ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for their Information Technology department. Responsibilities : • Frontline Help Desk support for all ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Quick apply
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for employees at their Madison, WI location. Responsibilities : • Frontline Help Desk support for all ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for employees at their Madison, WI location. Responsibilities : • Frontline Help Desk support for all ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Mondovi, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Infrastructure Helpdesk
Mondovi, WI · On-site
The goal is to minimize the need to get non-helpdesk I.S. personnel involved. Responsibilities: 1. Identifies, researches and resolves technical problems in a timely manner. 2. Field incoming help ...
Helpdesk Support
$21.88 - $25.74/hr
Mentor IT Helpdesk interns as assigned Minimum QualificationsEducation and/or Experience Requirements: * Associate Degree in Computer Information Systems or related field, * 0-2 years experience in a ...
Helpdesk Support
$21.88 - $25.74/hr
Mentor IT Helpdesk interns as assigned Minimum QualificationsEducation and/or Experience Requirements: * Associate Degree in Computer Information Systems or related field, * 0-2 years experience in a ...
Helpdesk Support
Appleton, WI · On-site
$19.50 - $26.25/hr
Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience Requirements: * Associate Degree in Computer Information Systems or related field, * 0-2 years experience in ...
Helpdesk Support
Appleton, WI · On-site
$19.50 - $26.25/hr
Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience Requirements: * Associate Degree in Computer Information Systems or related field, * 0-2 years experience in ...
Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field Personnel end users through issues with on the job training
Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field Personnel end users through issues with on the job training
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
Helpdesk information
See Wisconsin salary details
$12.86 - $14.80
2% of jobs
$14.80 - $16.74
6% of jobs
$16.74 - $18.68
12% of jobs
$19.23 is the 25th percentile. Wages below this are outliers.
$18.68 - $20.62
17% of jobs
The median wage is $22.18 / hr.
$20.62 - $22.56
16% of jobs
$22.56 - $24.51
16% of jobs
$25.48 is the 75th percentile. Wages above this are outliers.
$24.51 - $26.45
12% of jobs
$26.45 - $28.39
7% of jobs
$28.39 - $30.33
6% of jobs
$30.33 - $32.27
3% of jobs
$32.27 - $34.21
2% of jobs
$12
$23
$34
How much do helpdesk jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for helpdesk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by Helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What are helpdesk jobs?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What are the most commonly searched types of Helpdesk jobs in Wisconsin? The most popular types of Helpdesk jobs in Wisconsin are:
What are popular job titles related to Helpdesk jobs in Wisconsin? For Helpdesk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Wisconsin look for? The top searched job categories for Helpdesk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Helpdesk jobs? Cities in Wisconsin with the most Helpdesk job openings:
Job description
Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)