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Helpdesk Associate Jobs in Wisconsin (NOW HIRING)

Viterbo University

Helpdesk Technician

La Crosse, WI · On-site

$19.75 - $26.50/hr

Responsibilities This position works under the general supervision of the Associate Director ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...

Viterbo University

Helpdesk Technician

La Crosse, WI

$19.75 - $26.50/hr

Responsibilities This position works under the general supervision of the Associate Director ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...

Viterbo University

Helpdesk Technician

La Crosse, WI · On-site

$19.75 - $26.50/hr

Responsibilities This position works under the general supervision of the Associate Director ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

Associate's degree in IT or related field OR 2+ years of helpdesk support experience required * Experience with Active Directory, MDM systems, and networking protocols preferred * Must be able to ...

Morgan Dar

Associate Dentist

Sun Prairie, WI

Our client has a proven track record of helping associates reach their professional and financial goals in a supportive, patient-centered environment. They balance clinical excellence with a culture ...

Morgan Dar

Associate Dentist

Beloit, WI

Our client has a proven track record of helping associates reach their professional and financial goals in a supportive, patient-centered environment. They balance clinical excellence with a culture ...

Morgan Dar

Associate Dentist

Watertown, WI

Our client has a proven track record of helping associates reach their professional and financial goals in a supportive, patient-centered environment. They balance clinical excellence with a culture ...

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$19.50 - $26.25/hr

Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience ... Associate Degree in Computer Information Systems or related field, * 0-2 years experience in a ...

Express & Bonobos

Sales Associate

Eau Claire, WI

$13.75 - $18.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Wauwatosa, WI · On-site

$13.50 - $18.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Brookfield, WI

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Appleton, WI · On-site

$13.75 - $18.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Appleton, WI

$13.75 - $18.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Madison, WI

$14 - $19.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Madison, WI

$14 - $19.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Wauwatosa, WI · On-site

$13.75 - $18.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Brookfield, WI · On-site

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Brookfield, WI · On-site

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Wisconsin

Helpdesk Associate information

See Wisconsin salary details

$14

$21

$33

How much do helpdesk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for helpdesk associate in Wisconsin is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Wisconsin? The most popular types of Helpdesk jobs in Wisconsin are:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Wisconsin as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 32% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,066 per year, or $21.7 per hour.
Helpdesk Technician

Helpdesk Technician

Viterbo University

La Crosse, WI • On-site

$19.75 - $26.50/hr

Full-time

Posted 22 days ago

Job description

Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this position, you'll provide technical support for hardware, software, email, Wi-Fi, Microsoft 365, and other campus technology services while helping ensure a positive and responsive user experience.
This role is ideal for a collaborative problem-solver who enjoys helping others, troubleshooting technical issues, and working in a fast-paced higher education environment. As a key member of the Instructional & Information Technology team, you'll help keep campus technology running smoothly through excellent service, communication, and support. This position will start on August 3, 2026.
Responsibilities
This position works under the general supervision of the Associate Director Instructional & Information Technology within the established goals and priorities consistent with Instructional & Information Technology. The position provides phone, email, & remote technical support for faculty, staff & students for hardware, software and operating systems including troubleshooting and problem resolution. This position will collectively provide a single point of contact for end users to receive support and maintenance.
  • Management of resources by providing quality diagnosing and triaging of end user technical support services across the University. Specific methods will be devised to properly categorize and record the calls, forward those calls to appropriate staff members, track the status of those calls and record the time to resolution. "Calls" are broadly defined as traditional telephone calls, emails, electronic work requests, or walk-in requests for service.
  • Increase first-rate resolution of reported issues. Collaborate or coordinate professional development training & projects items with all IIT professionals.
  • Troubleshoot reported items at the time it is received. If a solution is not determined, the forwarded ticket will note the solutions that have already been attempted.
  • Review the status of incomplete ticket(s); follow up with the assigned technician and/or the individual who placed the call as to the status.
  • Develop and make available, user guides that would serve to answer commonly asked technology-related questions.
  • Serve as a common contact point for IIT services: residence hall network access, Wi-Fi question, administrative/academic tools, reset forgotten passwords, hardware issues, checking problems with email accounts, general software questions (Microsoft, ERP, LMS, etc)
  • Assist in tracking quality indicator statistics and setting service level expectations.
  • User Account and Printing Administration
  • Potential to work additional hours beginning of and end of academic year to meet academic deadlines or in critical or emergency situations
  • Provide support for centralized applications and server-based applications and services maintained by IIT including file storage, file transfer, web pages, ERP, reporting and database query tools, and email issues.
  • Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future references and assists in the maintenance of such systems and in the reporting of support work conducted by IIT. Log and track security issues.
  • Willingness to undertake additional tasks or responsibilities as assigned by the Director of IIT as the role evolves over time to meet the department's changing needs.

Required Qualifications:
  • Associate or bachelor's degree in information technology, information systems, computer science, educational/academic technology, training & development or related fields.
  • Experience in providing technical and problem-solving support in a Windows and/or MAC OS environment.
  • Expertise with Windows Office Suite/Office 365
  • Experience in providing support for e-mail, anti-virus and spyware removal
  • High level of knowledge with variety of operating systems/software
  • Proven track record of excellent communications and the ability to work collaboratively in a team environment.
  • Ability to translate complex technical information into usable, easy-to-follow instructions either in written or oral forms.
  • Ability to diagnosis complex hardware and software problems in both Windows and Mac environments.

Preferred qualifications:
  • Three years' professional experience in working in a Client Services, IT Help Desk Environment, or related field.
  • Experience in working in a higher education environment.
  • Experience and understanding of cyber security issues such as phishing, ransomware, and related attacks and providing protection and resolution of issues.
  • Experience utilizing Help Desk ticketing system
  • Experience with Microsoft 365 administration concepts, including email security, threat protection, mailbox access and identity management.
  • Aptitude for working with diverse faculty and staff in addressing both future and immediate needs
  • Ability to communicate clearly, tactfully and effectively with co-workers, staff, faculty, students, other stakeholders both aurally and in written modes.
  • Ability to work independently and demonstrate creative problem-solving and troubleshooting skills while addressing the variety of technology problems crucial to the position.
  • Ability to work under time constraints, demonstrates flexibility, and can meet deadlines.

To Apply: Please complete the online employment application form and upload a letter of interest, CV/resume, and three references.
Review of Application: The review of applications will be ongoing until the position is filled.
About the University:
Viterbo University is a private Catholic, Franciscan institution founded by the Franciscan Sisters of Perpetual Adoration. Viterbo is dedicated to preparing students for faithful service and ethical leadership. Viterbo offers a student-centered liberal arts education with a wide range of undergraduate, graduate, and professional programs. Located in La Crosse, Wisconsin, the university is nestled along the scenic Mississippi River and surrounded by the stunning bluffs of the Driftless Region. The local area combines natural beauty with a vibrant, welcoming community, offering opportunities for outdoor recreation, arts and culture. Together, Viterbo and La Crosse provide an exceptional place to live, work, and make a difference.
The university does not unlawfully discriminate on the basis of sex or engage in sex discrimination in any education program or activity that the university operates. Title IX's mandate not to discriminate on the basis of sex extends to students, employees, applicants for employment, and other persons in all aspects of the university's programs, activities, and operations. Inquiries regarding how Title IX applies to the university may be referred to the university Title IX coordinator, to the U.S. Department of Education Office of Civil Rights, or to both.
Contact information for the Title IX coordinator is available at

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