Helpdesk
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...
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Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...
Helpdesk Technician
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Helpdesk Technician
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Quick apply
Helpdesk Technician
La Crosse, WI · On-site
$19.75 - $26.50/hr
Management of resources by providing quality diagnosing and triaging of end user technical support ... Log support issues in appropriate databases (Revelation Helpdesk), document solutions for future ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... t with physical networking tasks on occasion • Support and troubleshoot video conferencing ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... t with physical networking tasks on occasion • Support and troubleshoot video conferencing ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... t with physical networking tasks on occasion • Support and troubleshoot video conferencing ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... t with physical networking tasks on occasion • Support and troubleshoot video conferencing ...
Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
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Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
... issues to management, development teams, end users, and unit leaders as needed. 4. Document all ... Develop help sheets and frequently asked questions lists for end users. 14. Included in on-call ...
Infrastructure Helpdesk
Eau Claire, WI · On-site
... issues to management, development teams, end users, and unit leaders as needed. 4. Document all ... Develop help sheets and frequently asked questions lists for end users. 14. Included in on-call ...
Helpdesk Support
Appleton, WI · On-site
$19.50 - $26.25/hr
Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...
Helpdesk Support
Appleton, WI · On-site
$19.50 - $26.25/hr
Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...
Helpdesk Support
$21.88 - $25.74/hr
Mentor IT Helpdesk interns as assigned Minimum QualificationsEducation and/or Experience ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...
Helpdesk Support
$21.88 - $25.74/hr
Mentor IT Helpdesk interns as assigned Minimum QualificationsEducation and/or Experience ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...
Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field ...
Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field ...
The Manager--Help Desk will lead by example in delivering reliable technical support, developing team members, elevating performance, and ensuring technological readiness for both business and event ...
New
The Manager--Help Desk will lead by example in delivering reliable technical support, developing team members, elevating performance, and ensuring technological readiness for both business and event ...
New
Manager - Help Desk
Milwaukee, WI · On-site
The Manager-Help Desk will lead by example in delivering reliable technical support, developing team members, elevating performance, and ensuring technological readiness for both business and event ...
New
Manager - Help Desk
Milwaukee, WI · On-site
The Manager-Help Desk will lead by example in delivering reliable technical support, developing team members, elevating performance, and ensuring technological readiness for both business and event ...
New
IT Helpdesk Specialist
Waukesha, WI · On-site
MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional ...
IT Helpdesk Specialist
Waukesha, WI · On-site
MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional ...
Help improve financial systems and reporting accuracy Office Management * Help manage day-to-day office operations * Support internal communication between departments * Assist with scheduling ...
Quick apply
Help improve financial systems and reporting accuracy Office Management * Help manage day-to-day office operations * Support internal communication between departments * Assist with scheduling ...
IT Helpdesk Technician
Germantown, WI · On-site
$20/hr
We are seeking a Configuration Lab Technician to focus on the deployment of technology for various clients. This person will be supporting external clients to configure and reimage their devices. The ...
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IT Helpdesk Technician
Germantown, WI · On-site
$20/hr
We are seeking a Configuration Lab Technician to focus on the deployment of technology for various clients. This person will be supporting external clients to configure and reimage their devices. The ...
Help manage all other aspects of the pre-owned sales department * Desk Deals, Track Gross Logs and RDR cars * Appraise vehicles, manage used car reconditioning * Acquire inventory for sales lot ...
Help manage all other aspects of the pre-owned sales department * Desk Deals, Track Gross Logs and RDR cars * Appraise vehicles, manage used car reconditioning * Acquire inventory for sales lot ...
Helpdesk Manager information
See Wisconsin salary details
$37.9K - $45.8K
1% of jobs
$45.8K - $53.8K
6% of jobs
$53.8K - $61.8K
8% of jobs
$67.6K is the 25th percentile. Wages below this are outliers.
$61.8K - $69.8K
13% of jobs
$69.8K - $77.8K
14% of jobs
The median wage is $81.5K / yr.
$77.8K - $85.7K
17% of jobs
$85.7K - $93.7K
13% of jobs
$97K is the 75th percentile. Wages above this are outliers.
$93.7K - $101.7K
8% of jobs
$101.7K - $109.7K
7% of jobs
$109.7K - $117.7K
7% of jobs
$117.7K - $125.7K
5% of jobs
$37.9K
$84.6K
$125.7K
How much do helpdesk manager jobs pay per year?
As of Jun 15, 2026, the average yearly pay for helpdesk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
Is help desk one or two words?
The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.
What does a Helpdesk Manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What does a helpdesk do?
A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.
Which is correct, helpdesk or help desk?
For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by Helpdesk Managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
Do you need a degree for IT helpdesk?
Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Wisconsin? The most popular types of Helpdesk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Helpdesk Manager jobs? Cities in Wisconsin with the most Helpdesk Manager job openings:
Job description
Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)