Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk Technician
Mount Pleasant, WI · On-site
$19.25 - $26/hr
Helpdesk Technician Department: Data Center Service Employment Type: Full Time Location: SMC ... Manage and support MDM systems and Active Directory * Image and deploy laptops and desktops
Helpdesk Technician
Mount Pleasant, WI · On-site
$19.25 - $26/hr
Helpdesk Technician Department: Data Center Service Employment Type: Full Time Location: SMC ... Manage and support MDM systems and Active Directory * Image and deploy laptops and desktops
Helpdesk Technician
$20 - $24/hr
Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...
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Helpdesk Technician
$20 - $24/hr
Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be ...
Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field ...
Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field ...
Helpdesk Technician
$20 - $23/hr
Top Required Skills & Years of Experience: * 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure. * 3 years of ...
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Helpdesk Technician
$20 - $23/hr
Top Required Skills & Years of Experience: * 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure. * 3 years of ...
Helpdesk & Project Support Technician
Kenosha, WI · On-site
$19.75 - $26.75/hr
Support annual inventory and lifecycle management. * Administer helpdesk ticketing system and generate monthly reports. * Support cybersecurity training coordination and MFA management. * Respond to ...
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Helpdesk & Project Support Technician
Kenosha, WI · On-site
$19.75 - $26.75/hr
Support annual inventory and lifecycle management. * Administer helpdesk ticketing system and generate monthly reports. * Support cybersecurity training coordination and MFA management. * Respond to ...
Helpdesk Support
Sturtevant, WI · On-site
Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets. * Participate in Priority 1 (major) incident ...
Helpdesk Support
Sturtevant, WI · On-site
Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets. * Participate in Priority 1 (major) incident ...
Helpdesk & Project Support Technician
Kenosha, WI · On-site
$19.75 - $26.75/hr
... management. • Administer helpdesk ticketing system and generate monthly reports. • Support cybersecurity training coordination and MFA management. • Respond to Priority 3-5 incidents within ...
Helpdesk & Project Support Technician
Kenosha, WI · On-site
$19.75 - $26.75/hr
... management. • Administer helpdesk ticketing system and generate monthly reports. • Support cybersecurity training coordination and MFA management. • Respond to Priority 3-5 incidents within ...
Helpdesk Support Analyst I
Menomonee Falls, WI · On-site
$27.81 - $34.76/hr
As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear ... Strong time-management skills with the ability to juggle multiple priorities and support team and ...
Helpdesk Support Analyst I
Menomonee Falls, WI · On-site
$27.81 - $34.76/hr
As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear ... Strong time-management skills with the ability to juggle multiple priorities and support team and ...
Helpdesk Support Analyst I
Menomonee Falls, WI · Hybrid
$20.50 - $28/hr
As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear ... Strong time-management skills with the ability to juggle multiple priorities and support team and ...
Helpdesk Support Analyst I
Menomonee Falls, WI · Hybrid
$20.50 - $28/hr
As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear ... Strong time-management skills with the ability to juggle multiple priorities and support team and ...
3rd Shift Helpdesk Support Specialist
$17 - $18/hr
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
3rd Shift Helpdesk Support Specialist
$17 - $18/hr
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional ...
MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
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... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
Quick apply
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
... manage the financial, administrative, and operational functions of the company ... The role is critical to helping to continue scaling while maintaining strong organization ...
IT Helpdesk Specialist
Milwaukee, WI · On-site
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
IT Helpdesk Specialist
Milwaukee, WI · On-site
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
IT Helpdesk Specialist
Milwaukee, WI · On-site
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
IT Helpdesk Specialist
Milwaukee, WI · On-site
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively. * Self-directed, dependable, and able to work independently with minimal ...
Helpdesk Manager information
See Wisconsin salary details
$37.9K - $45.8K
1% of jobs
$45.8K - $53.8K
6% of jobs
$53.8K - $61.8K
8% of jobs
$67.6K is the 25th percentile. Wages below this are outliers.
$61.8K - $69.8K
13% of jobs
$69.8K - $77.8K
14% of jobs
The median wage is $81.5K / yr.
$77.8K - $85.7K
17% of jobs
$85.7K - $93.7K
13% of jobs
$97K is the 75th percentile. Wages above this are outliers.
$93.7K - $101.7K
8% of jobs
$101.7K - $109.7K
7% of jobs
$109.7K - $117.7K
7% of jobs
$117.7K - $125.7K
5% of jobs
$37.9K
$84.6K
$125.7K
How much do helpdesk manager jobs pay per year?
As of Aug 4, 2026, the average yearly pay for helpdesk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Wisconsin? The most popular types of Helpdesk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Helpdesk Manager jobs? Cities in Wisconsin with the most Helpdesk Manager job openings:
Job description
Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)