ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Darien, WI (NOW HIRING)

LeadingIT

Helpdesk Technician - Tier 1

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

LeadingIT

Level 1 Helpdesk Technician

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

DEFINITIVE SOLUTIONS INC

Tax Manager

Burlington, WI · On-site

$100K/yr

... helping manage tax season workflow. This is a hands-on working manager role, not a review-only ... position. The ideal candidate will be willing to prepare tax returns, review returns prepared by ...

DEFINITIVE SOLUTIONS INC

Tax Manager

Burlington, WI · On-site

$100K/yr

... helping manage tax season workflow. This is a hands-on working manager role, not a review-only ... position. The ideal candidate will be willing to prepare tax returns, review returns prepared by ...

DEFINITIVE SOLUTIONS INC

Tax Manager

Burlington, WI · On-site

$100K/yr

... helping manage tax season workflow. This is a hands-on working manager role, not a review-only ... position. The ideal candidate will be willing to prepare tax returns, review returns prepared by ...

Workstream

Restaurant Manager

Woodstock, IL · On-site

$60 - $80/hr

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Culver's

General Manager

Fox Lake, IL · On-site

$50K - $65K/yr

... to help team members grow Ensure compliance with operational, food safety, sanitation, and company standards Help manage restaurant costs while maintaining excellent food and service Build ...

Culver's

General Manager

Fox Lake, IL · On-site

$50K - $65K/yr

... to help team members grow Ensure compliance with operational, food safety, sanitation, and company standards Help manage restaurant costs while maintaining excellent food and service Build ...

Dunkin

Restaurant Manager

Woodstock, IL · On-site

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Jimmy John's

Assistant Manager

Fort Atkinson, WI · On-site

$14 - $18/hr

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Jimmy John's

Assistant Manager

Loves Park, IL · On-site

$14 - $18/hr

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Jimmy John's

Assistant Manager

Loves Park, IL

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Popeyes

Restaurant Manager

Woodstock, IL

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Jimmy John's

Assistant Manager

Whitewater, WI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Jimmy John's

Assistant Manager

Fort Atkinson, WI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Dunkin'

Restaurant Manager

Woodstock, IL · On-site

$50K - $65K/yr

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Jimmy John's

Assistant Manager

Marengo, IL

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Jimmy John's

Assistant Manager

Marengo, IL

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Darien, WI

Helpdesk Manager information

See Darien, WI salary details

$33.7K

$75.3K

$111.9K

How much do helpdesk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for helpdesk manager in Darien, WI is $75,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Darien, WI are hiring for Helpdesk Manager jobs?

Cities near Darien, WI with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Darien, WI as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $75,299 per year, or $36.2 per hour.

Helpdesk Technician - Tier 1

LeadingIT

Woodstock, IL • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

  • Perform remote troubleshooting and determine the best solution based on customer issues

  • Record notes regarding the issue and troubleshooting taken, and create and maintain documentation

Job description

Level 1 Helpdesk Technician

What this role will entail:

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

Accountabilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record notes regarding the issue and troubleshooting taken
  • Create and maintain documentation
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Handle weekend on-call rotation/coverage

Indicators that this will be the role for you:

  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Passionate (and patient) about problem solving and customer service.
  • Diligent with note taking, following process, and documentation.
  • Driven to learn more, stay positive, and grow; not only as a team member but in all of life.

More about us:

At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.

Our core values are not posters on the wall. They are who we are.

Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.

If these values describe how you show up in your work and with your clients, you will fit right in here.

Our all-inclusive total compensation and benefits package for this role includes:

  • Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year.
  • Ascension plan if applicable
  • We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
  • We match 5% of your contributions to Guideline 401k – value of 5% of salary.
  • Open Door PTO policy
  • Company provided gear (notebook + softphone) as well as company clothing.

Our hiring process:

  • Submit your application
  • If we like what we see, we will reach out to schedule a video interview

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers


Requirements:
  • CompTIA A+ certification
  • CompTIA Net+ certification
  • 2+ years of IT MSP experience