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Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... t with physical networking tasks on occasion • Support and troubleshoot video conferencing ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.

Storm Guard Roofing - Madison

General Manager

Madison, WI · On-site

$110K - $210K/yr

You will spend your time helping different teams like sales, production, and administration work ... You will help managers and team leaders do their best work, and you will look for ways to make the ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Verona, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Middleton, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead Computer Support - Endpoint Management | Permanent | No Sponsorship Available | Must be ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

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Helpdesk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for helpdesk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Madison, WI? The most popular types of Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Helpdesk Manager jobs? Cities near Madison, WI with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Madison, WI as of May 2026, with employment types broken down into 4% Full Time, 85% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $84,433 per year, or $40.6 per hour.
Helpdesk

Helpdesk

Symphony Corp

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Posted 8 days ago

Job description

Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)

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