Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
Quick apply
Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...
3rd Shift Helpdesk Support Specialist
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
Quick apply
3rd Shift Helpdesk Support Specialist
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
3rd Shift Helpdesk Support Specialist
Madison, WI · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
3rd Shift Helpdesk Support Specialist
Madison, WI · On-site
$17 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Active Directory user account management * Basic networking and connectivity troubleshooting ... Help Desk Support * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active ...
Office Manager
Middleton, WI · On-site
Medical
PTO
Office Manager / Executive Assistant to help manage office operations and provide support to the executive team. This is a diverse role contributing in multiple areas with a high degree of upward ...
Office Manager
Middleton, WI · On-site
Medical
PTO
Office Manager / Executive Assistant to help manage office operations and provide support to the executive team. This is a diverse role contributing in multiple areas with a high degree of upward ...
Office Manager
Middleton, WI · On-site
$60K/yr
Medical
PTO
Office Manager / Executive Assistant to help manage office operations and provide support to the executive team. This is a diverse role contributing in multiple areas with a high degree of upward ...
Office Manager
Middleton, WI · On-site
$60K/yr
Medical
PTO
Office Manager / Executive Assistant to help manage office operations and provide support to the executive team. This is a diverse role contributing in multiple areas with a high degree of upward ...
Assistant Manager
Verona, WI · On-site
$17 - $20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
Verona, WI · On-site
$17 - $20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Restaurant Manager
Stoughton, WI · On-site
$55K - $60K/yr
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Quick apply
Restaurant Manager
Stoughton, WI · On-site
$55K - $60K/yr
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Assistant Manager
De Forest, WI · On-site
$16/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
De Forest, WI · On-site
$16/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Madison, WI · On-site
$20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
Madison, WI · On-site
$20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Whitewater, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Whitewater, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Stoughton, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Stoughton, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
$16 - $22/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
$16 - $22/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Verona, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Verona, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
De Forest, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
De Forest, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Quick apply
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Helpdesk Manager information
See Madison, WI salary details
$37.8K - $45.8K
1% of jobs
$45.8K - $53.7K
6% of jobs
$53.7K - $61.7K
8% of jobs
$67.5K is the 25th percentile. Wages below this are outliers.
$61.7K - $69.7K
13% of jobs
$69.7K - $77.6K
14% of jobs
The median wage is $81.4K / yr.
$77.6K - $85.6K
17% of jobs
$85.6K - $93.6K
13% of jobs
$96.8K is the 75th percentile. Wages above this are outliers.
$93.6K - $101.5K
8% of jobs
$101.5K - $109.5K
7% of jobs
$109.5K - $117.5K
7% of jobs
$117.5K - $125.5K
5% of jobs
$37.8K
$84.4K
$125.5K
How much do helpdesk manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for helpdesk manager in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Madison, WI? The most popular types of Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Helpdesk Manager jobs? Cities near Madison, WI with the most Helpdesk Manager job openings:
Job description
Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)