Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.
IT Manager - Infrastructure HelpDesk- Tier II
Madison, WI · Hybrid
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across US, NULSC, International, and NDS Canada/Finastra dual-device populations. The role owns team ...
IT Manager - Infrastructure HelpDesk- Tier II
Madison, WI · Hybrid
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across US, NULSC, International, and NDS Canada/Finastra dual-device populations. The role owns team ...
Help Desk II
Madison, WI · On-site
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is seeking a Help Desk II to provide Identity and Account Management services for DWD staff and public users of DWD applications. The role involves ...
Help Desk II
Madison, WI · On-site
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is seeking a Help Desk II to provide Identity and Account Management services for DWD staff and public users of DWD applications. The role involves ...
Resident Manager
Watertown, WI · On-site
$140 - $210/hr
Help manage client investment needs consistent with Firm policies and industry requirements. Keep current with information regarding regulatory requirements, financial markets and current and new ...
New
Resident Manager
Watertown, WI · On-site
$140 - $210/hr
Help manage client investment needs consistent with Firm policies and industry requirements. Keep current with information regarding regulatory requirements, financial markets and current and new ...
New
Remodeling Helper
Madison, WI · On-site
$20/hr
... helpers. We are expanding rapidly throughout the Midwest and East Coast and are looking for A-Team ... Communicate with management at the end of an installation to ensure customer satisfaction and ...
Remodeling Helper
Madison, WI · On-site
$20/hr
... helpers. We are expanding rapidly throughout the Midwest and East Coast and are looking for A-Team ... Communicate with management at the end of an installation to ensure customer satisfaction and ...
Remodeling Helper
Madison, WI · On-site
$20/hr
... helpers. We are expanding rapidly throughout the Midwest and East Coast and are looking for A-Team ... Communicate with management at the end of an installation to ensure customer satisfaction and ...
Quick apply
Remodeling Helper
Madison, WI · On-site
$20/hr
... helpers. We are expanding rapidly throughout the Midwest and East Coast and are looking for A-Team ... Communicate with management at the end of an installation to ensure customer satisfaction and ...
Shop Helper
Madison, WI · On-site
$20/hr
The Shop Helper will provide support and assistance to Fleet Technicians, Service Supervisors, and Service Manager in an effort to improve the efficiency of the Service Department. This is an ...
Shop Helper
Madison, WI · On-site
$20/hr
The Shop Helper will provide support and assistance to Fleet Technicians, Service Supervisors, and Service Manager in an effort to improve the efficiency of the Service Department. This is an ...
Assistant Manager
$18 - $45/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
$18 - $45/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Columbus, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Verona, WI · On-site
$17 - $20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
Verona, WI · On-site
$17 - $20/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Fitchburg, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Fitchburg, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Restaurant Manager
Madison, WI · On-site
$50K/yr
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Quick apply
Restaurant Manager
Madison, WI · On-site
$50K/yr
We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...
Assistant Manager
Stoughton, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Stoughton, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Verona, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Verona, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
$14 - $18/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
$14 - $18/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Waunakee, WI · On-site
$16 - $22/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Quick apply
Assistant Manager
Waunakee, WI · On-site
$16 - $22/hr
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Madison, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Assistant Manager
Madison, WI · On-site
As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...
Helpdesk Manager information
See Madison, WI salary details
$37.8K - $45.8K
1% of jobs
$45.8K - $53.7K
6% of jobs
$53.7K - $61.7K
8% of jobs
$67.5K is the 25th percentile. Wages below this are outliers.
$61.7K - $69.7K
13% of jobs
$69.7K - $77.6K
14% of jobs
The median wage is $81.4K / yr.
$77.6K - $85.6K
17% of jobs
$85.6K - $93.6K
13% of jobs
$96.8K is the 75th percentile. Wages above this are outliers.
$93.6K - $101.6K
8% of jobs
$101.6K - $109.5K
7% of jobs
$109.5K - $117.5K
7% of jobs
$117.5K - $125.5K
5% of jobs
$37.8K
$84.4K
$125.5K
How much do helpdesk manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for helpdesk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Madison, WI?
The most popular types of Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Helpdesk Manager jobs?
Cities near Madison, WI with the most Helpdesk Manager job openings:
Job description
Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)