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Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Symphony Corp

Helpdesk

Madison, WI

$20.25 - $27.25/hr

Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

nestproit

Helpdesk Technician

Madison, WI

$20 - $23/hr

Top Required Skills & Years of Experience: * 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure. * 3 years of ...

TEKsystems

Helpdesk Support Specialist

Madison, WI

$17 - $18/hr

Customer service or help desk experience preferred. * Familiarity with Windows 11 and Microsoft 365 (O365). * Strong communication and problem-solving skills. * Ability to learn new technologies and ...

TEKsystems

Helpdesk Support Specialist

Madison, WI

$17 - $18/hr

Customer service or help desk experience preferred. * Familiarity with Windows 11 and Microsoft 365 (O365). * Strong communication and problem-solving skills. * Ability to learn new technologies and ...

TeamSoft

Office Manager

Middleton, WI · On-site

$60K/yr

Office Manager / Executive Assistant to help manage office operations and provide support to the executive team. This is a diverse role contributing in multiple areas with a high degree of upward ...

Great Clips

Assistant Salon Manager

Watertown, WI

$35 - $45/hr

If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a Great Clips salon, and we'd love for you to be part of that.

Great Clips

Assistant Salon Manager

Fort Atkinson, WI

$35 - $45/hr

If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a Great Clips salon, and we'd love for you to be part of that.

Robert Half

Compliance Manager

Madison, WI · On-site

$90K - $130K/yr

... helping the firm adapt policies and practices as regulatory expectations evolve. The ideal ... teams while managing sensitive information with discretion. Responsibilities: • Oversee ...

LRS

Help Desk

Madison, WI · On-site

$18 - $20/hr

Codeworks, an LRS company, is seeking a Help Desk Technician. In this role is responsible for ... Key Responsibilities Manage the full lifecycle of IT hardware assets, including inventory tracking ...

Experis

Help Desk

Madison, WI · On-site

$20 - $27/hr

As a Help Desk I, you will be part of the IT Support Department supporting end users across various ... managing the talent that enables them to win. We develop innovative solutions for hundreds of ...

Popeyes

Restaurant Manager

Stoughton, WI

$55K - $60K/yr

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Jimmy John's

Assistant Manager

Verona, WI · On-site

$17 - $20/hr

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Jimmy John's

Assistant Manager

De Forest, WI · On-site

$16/hr

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Popeyes

Restaurant Manager

Madison, WI · On-site

$50K/yr

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Madison, WI

Helpdesk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do helpdesk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for helpdesk manager in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Madison, WI? The most popular types of Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Helpdesk Manager jobs? Cities near Madison, WI with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Madison, WI as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,421 per year, or $40.6 per hour.
Helpdesk

Helpdesk

Symphony Corp

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Posted 9 days ago

Job description

Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)

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