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Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Restaurant Manager

Stoughton, WI · On-site

$55K - $60K/yr

We are looking for a Restaurant Manager to help manage our Popeyes' Team! A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ...

Assistant Manager

Madison, WI · On-site

$15 - $20/hr

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor ...

Shop Helper

Madison, WI · On-site

$20/hr

The Shop Helper will provide support and assistance to Fleet Technicians, Service Supervisors, and Service Manager in an effort to improve the efficiency of the Service Department. This is an ...

Shop Helper

Madison, WI · On-site

$20/hr

The Shop Helper will provide support and assistance to Fleet Technicians, Service Supervisors, and Service Manager in an effort to improve the efficiency of the Service Department. This is an ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

In the General Manager's absence, you'll take full ownership of the restaurant-overseeing ... Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and ...

Showing results 21-40

Helpdesk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do helpdesk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for helpdesk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Madison, WI?

The most popular types of Helpdesk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Helpdesk Manager jobs?

Cities near Madison, WI with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Madison, WI as of August 2026, with employment types broken down into 76% Full Time, 7% Part Time, and 17% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $84,433 per year, or $40.6 per hour.

Assistant Manager

Jimmy John's

Fort Atkinson, WI • On-site

Part-time

Re-posted 15 days ago


Jimmy John's rating

5.4

Company rating: 5.4 out of 10

Based on 739 frontline employees who took The Breakroom Quiz

45th of 107 rated fast food restaurants


Job description

This is a story about growing up but never getting old.

Since day-one when our founder, Jimmy, opened his first Jimmy John's sandwich shop, we've had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we're not afraid to have a little (or a lot) of fun along the way. We succeed together as a family because let's be honest, nobody can compete with the Rockstars of Jimmy John's.

Calling all Go-Getters.

As an Assistant Manager, you help with day-to-day restaurant operations and assist the general manager and owners. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved.

To qualify for this rockstar opportunity, you are eligible to work in the U.S. and meet the age requirements and experience outlined within the application.PREFER experience in management within the food industry, advance management skills, ordering, inventory, labor, etc. Prefer previous Jimmy John's Mgmt, experience but not required. This is not a PIC position, or part time position. Must be able to pass all the required assessments to maintain this position and become CERTIFIED through Jimmy Johns in an agreed upon time frame.

***You MUST have open availability to be considered for this position!***

Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Assistant Managers must lead by example and execute systems and procedures with 100% integrity. As an Assistant Manager, your attitude needs to be enthusiastic, friendly, and positive.

Let's get this bread.

Be part of a culture of Go-Getters and Rockstars who succeed through goal setting, willingness to learn and a can-do attitude.

Requirements include:

  • Ability to work a 40-50 hours a week
  • DAY SHIFTS AND NIGHT SHIFTS ARE REQUIRED
  • MUST HAVE OPEN AVAILABILITY
  • At least 18 years of age
  • Basic understanding of Microsoft Word and Microsoft Excel
  • Must be able to perform, teach and train all aspects of Assistant Manager, PIC, InShopper and Delivery Driver positions, as needed
  • Ability to handle fast-paced situations in the store
  • Organize and establish priorities in the store with minimal supervision
  • Willing to coach and task-manage employees on store operations
  • Willing to offer opinions and recommendations to the General Manager
  • Must be able to lift 30-40 lbs. regularly throughout shifts
  • Ability to stand, bend and reach throughout shifts
  • Advancement Opportunities
  • Employee Discounts

Not sure if your experience aligns? We encourage you to apply. Sandwich lover or not, all backgrounds are welcome here.

Each Jimmy John's franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Jimmy John's," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Jimmy John's restaurant to which you are applying.

Jimmy John's and its franchisees are equal opportunity employers.

*Subject to availability and eligibility requirements.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!


What Jimmy John's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Jimmy John's logo

About Jimmy John's

Sourced by ZipRecruiter

Since Day 1 when our founder, Jimmy, opened his first Jimmy John’s sandwich shop in 1983, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little or a lot of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the rockstars of Jimmy John’s. Part of what makes Jimmy John’s special is our fast-paced, high energy, no B.S, get it done now, big city attitude right in your own hometown. That energy and passion are baked right into the DNA of the brand.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Champaign, IL, US