Helpdesk Manager Jobs in Madison, WI (NOW HIRING)

Location: 2626 ALLEN BLVD, MIDDLETON, WI, 53562 Assistant General Manager - Carr Family McDonald's Restaurants Lead operations. Develop people. Drive results.

Inspire teams. Are you a proven leader who thrives in a fast-paced, guest-focused environment. Do you have a passion for developing people, executing strong operations, and delivering an outstanding guest experience.

At Carr Family McDonald's, our Assistant General Managers play a key leadership role in supporting restaurant performance, building strong teams, and driving a culture of accountability, hospitality, and growth.As Assistant General Manager, you'll partner closely with the General Manager to lead daily operations, coach and develop team members, and ensure consistent execution across all areas of the business. In the General Manager's absence, you'll take full ownership of the restaurant-overseeing operations, team performance, and guest satisfaction to ensure the restaurant runs efficiently and to brand standards.What You'll Do1. Leadership & Team Development- Support and coach managers and crew members to perform at their best.- Serve as a role model for hospitality and leadership, ensuring an inclusive and engaging work environment.- Assist in identifying, training, and developing future leaders within the restaurant.- Provide real-time coaching, feedback, and recognition to build a strong, motivated team.- Step into the General Manager's role when needed, ensuring smooth operations.2

Guest Experience & Community Engagement- Help drive a guest-first culture, ensuring fast, friendly, and accurate service.- Address and resolve guest concerns with urgency and care, reinforcing a service-driven mindset.- Support community engagement initiatives, helping strengthen the restaurant's local presence.3. Operational & Financial Execution- Assist in overseeing restaurant operations, from food production to service quality.- Monitor and analyze business performance, working with the GM to drive profitability.- Help manage labor schedules, inventory, and cost controls to maintain operational efficiency.- Support food safety and cleanliness compliance, ensuring the restaurant meets or exceeds company standards.- Oversee ordering, inventory tracking, and vendor coordination to ensure seamless operations.4. People Processes & Employee Success- Assist with recruiting, hiring, and onboarding new employees to build a strong team.- Conduct performance evaluations, coaching conversations, and training programs to develop staff.- Monitor employee engagement and productivity, recommending promotions or other personnel decisions to the General Manager.- Ensure compliance with legal regulations and McDonald's standards regarding labor, safety, and workplace policies.What We're Looking For- Proven leadership experience in restaurant management, hospitality, or a similar role.- A strong coach and mentor who leads by example.- Excellent organizational and problem-solving skills.- Strong business acumen with knowledge of labor planning, food costs, and financial metrics.- Ability to thrive in a fast-paced environment while maintaining high standards.- Commitment to upholding Carr Family values of hospitality, teamwork, integrity, accountability, and community engagement.Why Join Carr Family McDonald's?We know that great leaders deserve great benefits

We offer: Competitive pay Paid time off - because work-life balance matters Tuition assistance and career development opportunities Industry-leading training and growth within McDonald's Free meals while working A family-oriented culture where your leadership makes a difference Ready to take your leadership skills to the next level. Apply now and grow with Carr Family McDonald's!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA.This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant.However, this franchisee is a separate company and a separate employer from McDonald's USA.Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.McDonald's USA has no control over employment matters at the restaurant.McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.