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Helpdesk Manager Jobs in Wisconsin (NOW HIRING)

Curbell, Inc.

Business Manager

Pleasant Prairie, WI · On-site

$89K - $134K/yr

Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:

Rhinelander Auto Group

Sales Manager

Rhinelander, WI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Rhinelander Auto Group

Sales Manager

Rhinelander, WI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Rhinelander Auto Group

Sales Manager

Rhinelander, WI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Rhinelander Auto Group

Sales Manager

Rhinelander, WI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Rhinelander Auto Group

Sales Manager

Rhinelander, WI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

RUSS DARROW GROUP

Sales Manager

Milwaukee, WI

Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ...

C.D. Smith Construction, Inc.

MEP Manager

Fond Du Lac, WI · On-site

$100K - $150K/yr

ESSENTIAL FUNCTIONS » Position will be mainly office based with some field visits required to help manage C.D. Smith's most complex projects. » Assist preconstruction team with developing early ...

C.D. Smith Construction, Inc.

MEP Manager

Fond Du Lac, WI · On-site

$100K - $150K/yr

ESSENTIAL FUNCTIONS » Position will be mainly office based with some field visits required to help manage C.D. Smith's most complex projects. » Assist preconstruction team with developing early ...

Curbell, Inc.

Business Manager

Pleasant Prairie, WI · On-site

$43.02 - $64.52/hr

Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:

C.D. Smith

MEP Manager

Fond Du Lac, WI · On-site

ESSENTIAL FUNCTIONS Position will be mainly office based with some field visits required to help manage C.D. Smith's most complex projects. Assist preconstruction team with developing early MEPFP ...

Quovis, Inc.

Supply Chain Manager

Oak Creek, WI

Help manage and support daily logistics including daily transfers and customer shipments from multiple off-site warehouses * Assist various teams (Accounting, HR, Sales, Customer Service, Operations ...

Wisconsin

Help Desk Supervisor

Menomonie, WI · On-site

This position also serves as the Helpdesk Supervisor for the Client Technology Services team ... Demonstrated experience supervising or managing a technology help desk * Experience in higher ...

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Helpdesk Manager information

See Wisconsin salary details

$37.9K

$84.6K

$125.7K

How much do helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for helpdesk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Wisconsin?

The most popular types of Helpdesk jobs in Wisconsin are:

What cities in Wisconsin are hiring for Helpdesk Manager jobs?

Cities in Wisconsin with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Wisconsin as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $84,565 per year, or $40.7 per hour.

Business Manager

Curbell, Inc.

Pleasant Prairie, WI • On-site

$89K - $134K/yr

Full-time

Re-posted 3 days ago

Job description

This position is responsible for successfully developing and managing a business in alignment with our strategy and our organizational mission, vision and values. Responsibilities include managing Outside and Inside Sales efforts, branch administration, and providing financial results to meet company goals.

Essential Functions:

  • Executes and delivers upon a defined set of Best Business Practices for the Business Manager role. Includes managing Outside and Inside Sales, Direct Customer Involvement, Margin Management, Supplier Relationships, Inventory Management, and Training, as well as using Curbell Selling System, CRM and Sales Tools. Responsible for implementing Company initiatives at the local and regional level.
  • Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent. Facilitate good discussions with employees in order to understand their professional goals and aspirations. Create an environment of open communication that fosters upward feedback and suggestions. Make well informed decisions, demonstrate initiative, exhibit autonomy and execute on organization initiatives. (Measure by Employee Engagement and Retention)
  • Develop, execute, and manage a business plan to establish or grow a Branch. Manage all aspects of Profit and Loss Statement from budgeting to a year-end result in an effort to achieve acceptable profit level and ensure positive ROS and NOP growth. Use SAP CRM reporting to analyze business results. Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results)
  • Performs other duties as assigned.

Job Specific Requirements:

  • Experience in selling services in a business to business model; able to make group presentations.
  • Working knowledge of Microsoft Office. Knowledge of SAP, or similar system, preferred.
  • Experience with territory and sales management techniques
  • Interpersonal and communication skills
  • Ability to work out of the Pleasant Prairie, WI branch 

Core Competencies:
• Leadership
• Communications Skills
• Setting Priorities & Time Management
• Problem Solving and Decision-Making
• Coaching/Developing People and Teams
• Managing Performance Issues

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About Curbell

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

201 - 500 Employees

Headquarters location

Orchard Park, NY, US

Year founded

1942

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