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Helpdesk Jobs in Madison, WI (NOW HIRING)

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Symphony Corp

Helpdesk

Madison, WI

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

nestproit

Helpdesk Technician

Madison, WI

$20 - $23/hr

Top Required Skills & Years of Experience: * 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure. * 3 years of ...

Freedom Graphic Systems

Press Helper

Milton, WI · On-site

$15/hr

We are recruiting Press Helpers to join our talented team of high-impact employees on all shifts in our Milton, WI production facility. Join a company that values your talent, supports your ...

FGS-WI LLC

Press Helper

Milton, WI · On-site

$15/hr

We are recruiting Press Helpers to join our talented team of high-impact employees on all shifts in our Milton, WI production facility. Join a company that values your talent, supports your ...

Truckstar Collision Center

SHOP HELPER

Deerfield, WI · On-site

$14.50 - $18.50/hr

HELPER BODY SHOP - truck body shop - medium duty - heavy-duty - trucks - automotive - essential business - vehicle repair - paint - collision *** Professional Shop Looking for Help *** Come join our ...

Truckstar Collision Center

SHOP HELPER

Deerfield, WI · On-site

$14.50 - $18.50/hr

HELPER BODY SHOP - truck body shop - medium duty - heavy-duty - trucks - automotive - essential business - vehicle repair - paint - collision *** Professional Shop Looking for Help *** Come join our ...

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Help Desk II Location: Hybrid in Madison, WI Contract Duration: Through 06/30/2027 (Potential 2-year extension) Pay Rate Range: $18 to $20/hour Responsibilities include: * Verifying caller identity

Experis

Help Desk

Madison, WI · On-site

$19 - $22/hr

As a Help Desk , you will be part of the IT Support Department supporting internal staff and public users. The ideal candidate will have excellent communication skills, problem-solving abilities, and ...

Amteck, LLC

Electrician Helper - Houston

Windsor, WI

$17 - $22/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal ...

Amteck, LLC

Electrical Helper - Cincinnati

Windsor, WI

$17 - $22/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Chester

Windsor, WI

$17 - $22/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrician Helper - Shelbyville

Windsor, WI

$17 - $22/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Benson

Windsor, WI

$17 - $22/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

IRG is looking for a Helpdesk Representive Location is Madison WI Duration 12+ Months Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...

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All JobsHelpdesk JobsHelpdesk Jobs in Madison, WI

Helpdesk information

See Madison, WI salary details

$12

$23

$34

How much do helpdesk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for helpdesk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Madison, WI? The most popular types of Helpdesk jobs in Madison, WI are:
What are popular job titles related to Helpdesk jobs in Madison, WI? For Helpdesk jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Madison, WI look for? The top searched job categories for Helpdesk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Helpdesk jobs? Cities near Madison, WI with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Madison, WI as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,528 per year, or $23.3 per hour.

Helpdesk

Symphony Corp

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Re-posted 15 days ago

Job description

Company Description
Symphony has been providing best-of-breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point-of-care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrate areas. Symphony's managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Qualifications
Additional Information
General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)

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