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Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Manage desktop environments, endpoint configurations, and user support operations * Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments

Standard Imaging, Inc

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Manage desktop environments, endpoint configurations, and user support operations * Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... Understanding of ITIL Service Desk Incident Management methods and practices. * Experience ...

WPS

IT Asset Management Hardware Analyst

Madison, WI · On-site +1

$75K - $90K/yr

ITIL v4 Foundations OR CHAMP, CITAM certification. * 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field. * Demonstrated experience administering an ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Madison, WI

Desktop Support Manager information

See Madison, WI salary details

$15

$36

$60

How much do desktop support manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support Manager jobs in Madison, WI? For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Madison, WI look for? The top searched job categories for Desktop Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support Manager jobs? Cities near Madison, WI with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Madison, WI as of July 2026, with employment types broken down into 72% Full Time, 13% Part Time, 1% Temporary, and 14% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $75,813 per year, or $36.4 per hour.
Senior Desktop Support Engineer

Senior Desktop Support Engineer

Quartz

Madison, WI • On-site

$66K - $83K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.
Benefits:
  • Flexible Work Options - In-Person or Hybrid

  • Participate in technology modernization projects and continuous improvement initiatives

  • Opportunity to work with SCCM, Intune, and VDI technologies

  • Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package

Responsibilities
  • Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon

  • Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects

  • Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues

  • Manage endpoint security, patching, compliance, and software deployments across the enterprise

  • Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience

  • Develop automation, standards, and best practices that improve efficiency, reliability, and supportability

  • Monitor endpoint performance and proactively identify opportunities for continuous improvement

  • Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Qualifications
  • Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments

  • Extensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint Manager

  • Advanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architecture

  • Experience with PowerShell scripting and automation to improve operational efficiency

  • Strong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration management

  • Demonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologies

  • Ability to mentor technical staff and influence technical decisions

  • Flexible to work evenings and weekends as project and operational needs require

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

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