Desktop Support IV
Madison, WI · On-site
$38/hr
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support,
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Desktop Support IV
Madison, WI · On-site
$38/hr
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support,
Senior Desktop Support Engineer
Madison, WI · On-site
$66K - $83K/yr
Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive
Senior Desktop Support Engineer
Madison, WI · On-site
$66K - $83K/yr
Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive
Desktop Support IV
Madison, WI · On-site
$38/hr
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support,
Quick apply
Desktop Support IV
Madison, WI · On-site
$38/hr
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support,
Desktop Support IV
Madison, WI · On-site
$38/hr
Benefits: * Competitive salary * Opportunity for advancement * Training & development Project details: The primary responsibilities are to support, test, maintain and install in the following areas:
Quick apply
Desktop Support IV
Madison, WI · On-site
$38/hr
Benefits: * Competitive salary * Opportunity for advancement * Training & development Project details: The primary responsibilities are to support, test, maintain and install in the following areas:
Senior Desktop Support Engineer
Madison, WI · On-site
$66K - $83K/yr
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and
Senior Desktop Support Engineer
Madison, WI · On-site
$66K - $83K/yr
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and
Senior Desktop Support Engineer
$66K - $83K/yr
Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive
Senior Desktop Support Engineer
$66K - $83K/yr
Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive
Desktop Support Specialist
Madison, WI · On-site
Description Locations: Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk
Desktop Support Specialist
Madison, WI · On-site
Description Locations: Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk
Desktop Support Specialist
Madison, WI · On-site
Job Type Full-time Description Locations: Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for
Desktop Support Specialist
Madison, WI · On-site
Job Type Full-time Description Locations: Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for
** Candidate will be required to work 100% on-site in Madison, WI. ** Our direct client has an opening for Desktop Support Specialist # 141660. This position is for 6-12+ months, with option of
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** Candidate will be required to work 100% on-site in Madison, WI. ** Our direct client has an opening for Desktop Support Specialist # 141660. This position is for 6-12+ months, with option of
Community Living Connections (CLC) - (Madison), WI Position Overview Looking for a leadership role where you can help people while supporting a team? Community Living Connections (CLC) is hiring a
Community Living Connections (CLC) - (Madison), WI Position Overview Looking for a leadership role where you can help people while supporting a team? Community Living Connections (CLC) is hiring a
IT Manager
Middleton, WI · On-site
$97K - $119K/yr
Job Type Full-time Description We are seeking a hands-on IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically
IT Manager
Middleton, WI · On-site
$97K - $119K/yr
Job Type Full-time Description We are seeking a hands-on IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically
IT Manager
Middleton, WI · Remote
$97K - $119K/yr
Description We are seeking a hands-on IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically strong professional
IT Manager
Middleton, WI · Remote
$97K - $119K/yr
Description We are seeking a hands-on IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically strong professional
Technology Support Specialist
Madison, WI · On-site
DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral
Technology Support Specialist
Madison, WI · On-site
DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral
Senior Software Engineer, Windows/Desktop Applications - Madison, WI, USA
Madison, WI · On-site
$131K - $163K/yr
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs,
Senior Software Engineer, Windows/Desktop Applications - Madison, WI, USA
Madison, WI · On-site
$131K - $163K/yr
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs,
Job Summary : Sub-Zero Group, Inc. is seeking an End User Computing (EUC) Administrator to support the day-to-day operation of end-user computing platforms. The role involves managing devices,
Job Summary : Sub-Zero Group, Inc. is seeking an End User Computing (EUC) Administrator to support the day-to-day operation of end-user computing platforms. The role involves managing devices,
Key Responsibilities * Support daytoday operation of enduser computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals * Perform device management activities
Key Responsibilities * Support daytoday operation of enduser computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals * Perform device management activities
Key Responsibilities * Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals * Perform device management activities
Key Responsibilities * Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals * Perform device management activities
Help Desk III
Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to
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Help Desk III
Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to
Desktop Support Manager information
See Madison, WI salary details
$15.02 - $19.18
4% of jobs
$19.18 - $23.34
17% of jobs
$24.21 is the 25th percentile. Wages below this are outliers.
$23.34 - $27.50
19% of jobs
The median wage is $30.54 / hr.
$27.50 - $31.66
14% of jobs
$31.66 - $35.83
6% of jobs
$35.83 - $39.99
3% of jobs
$39.99 - $44.15
9% of jobs
$45.71 is the 75th percentile. Wages above this are outliers.
$44.15 - $48.31
6% of jobs
$48.31 - $52.47
7% of jobs
$52.47 - $56.63
7% of jobs
$56.63 - $60.80
6% of jobs
$15
$36
$60
How much do desktop support manager jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What Does a Desktop Support Manager Do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
What does a Desktop Support Manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support Manager jobs in Madison, WI? For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Madison, WI look for? The top searched job categories for Desktop Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support Manager jobs? Cities near Madison, WI with the most Desktop Support Manager job openings:
Job description
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.
The main activities for this role are as follows: (7+ years)
· Tier 3 support and maintenance of workstation software and hardware
· Support and maintenance of Operating Systems for user workstations
· Peripheral device support (printers/scanner/etc) and maintenance
· Incident and Service Request Management
· Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Top Required Skills & Years of Experience:
· Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
· Support and maintenance of Operating Systems for user workstations (5 years or more required)
· Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
· Incident and Service Request Management (5 years or more REQUIRED)
· Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
· Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
· Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
· Patch Management
· Imaging experience using management tools (SCCM, Ivanti, etc.)
· Learning management system (LMS) support experience
· Google Workspace experience
· Microsoft's Group Policy Object (GPO) experience
Notes:
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc.
About TECHNOVIZ
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Madison, WI, US
Year founded
2005