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Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

Experis

Desktop Support

Madison, WI · On-site

$29 - $31/hr

As a Desktop Support, you will be part of the IT Department supporting a dedicated team of ... Management tools such as Workspace ONE or AirWatch * Experience in a customer-facing IT support ...

TeamSoft

Desktop Support

Madison, WI · On-site

$24 - $28/hr

Inventory and Asset Management * Process returned mobile devices and prepare them for lifecycle ... Desktop support experience in enterprise environments. * Experience supporting mobile devices (iOS ...

New

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Kyyba Inc

Desktop Support Technician (Onsite)

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Support user account management, password resets, and Active Directory-related tasks. * Document ... Hands-on experience with desktop imaging and operating system deployment. * Experience supporting ...

Spear Staffing

Desktop Support IV

Madison, WI · On-site

$22.25 - $26/hr

Desktop Support IV - Mobile Device Support Location: Madison, WI (Onsite 5 days/week; possible 1 ... Mobile Device Management: 2+ years using Workspace ONE / AirWatch or a comparable mobile-device ...

New

Auxiant

Desktop Support Specialist

Madison, WI

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Optime Tech

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Data Closet Support * UPS Monitoring * Cable Management Responsibilities * Provide onsite desktop and technical support. * Install, configure, image, and deploy desktops and laptops. * Troubleshoot ...

KYYBA

Be Seen First

Desktop Technician

Mineral Point, WI · On-site

$31 - $32/hr

Provide end-user desktop support, including hardware, software, imaging, and operating system ... Utilize configuration management tools, desktop management software, operating systems, and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Madison, WI

Desktop Support Manager information

See Madison, WI salary details

$15

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support Manager jobs in Madison, WI? For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Madison, WI look for? The top searched job categories for Desktop Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support Manager jobs? Cities near Madison, WI with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Madison, WI as of July 2026, with employment types broken down into 72% Full Time, 13% Part Time, 1% Temporary, and 14% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $75,813 per year, or $36.4 per hour.

Desktop Support

Experis

Madison, WI • On-site

$29 - $31/hr

Other

Re-posted 23 days ago

Job description

Our client, a government agency in the public sector, is seeking a Desktop Support to join their team. As a Desktop Support, you will be part of the IT Department supporting a dedicated team of professionals. The ideal candidate will have excellent communication skills, attention to detail, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Desktop Support

Location: Madison, WI - (Onsite)

Pay Range: $29 - $31 / hr.

What's the Job?

  • Onboard and offboard government employee devices, including mobile devices and iPads
  • Assist with deploying, configuring, and retiring nearly 2,000 devices over the next 12 months
  • Maintain accurate inventory records and perform device audits
  • Support software migration efforts, including moving ticketing systems from Cherwell to Ivanti
  • Provide exceptional customer service and technical support during conferences and team events

What's Needed?

  • 3-5 years of experience with Microsoft Office applications
  • 2+ years of experience maintaining, updating, and deploying Apple products and iOS devices
  • 2+ years of experience with Mobile Device Management tools such as Workspace ONE or AirWatch
  • Experience in a customer-facing IT support role
  • Ability to work onsite five days a week with occasional travel within the state

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

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