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Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

VIVA USA INC

Desktop Support

Madison, WI · On-site

The client is looking for Desktop Support II Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

INFO ORIGIN INC

Desktop Tech Support Analyst

Madison, WI · Remote

$23.75 - $32/hr

Microsoft Teams with camera on Job Summary We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Training & development Under the general guidance of the IT Operations Manager, this position is ... Essential duties include providing technical assistance in support and preparation of desktop ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Under the general guidance of the IT Operations Manager, this position is responsible for growing ... Essential duties include providing technical assistance in support and preparation of desktop ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Under the general guidance of the IT Operations Manager, this position is responsible for growing ... Essential duties include providing technical assistance in support and preparation of desktop ...

TEKsystems

Desktop Support IV

Madison, WI · Hybrid

$25 - $29/hr

Manage incidents and service requests while meeting service expectations * Serve as a technical ... Enterprise desktop support tools * Imaging and deployment solutions Ideal Candidate * Thrives in a ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Zfinity Global

Desktop Support -II

Madison, WI · On-site

$20.50 - $26/hr

Top Required Skills (4-7 years of experience): · Ability to image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers. · Effective and ...

Robert Half

IT Support Manager

Madison, WI · On-site

... Desk, Desktop Support, or IT Service Delivery, including experience leading or supervising a ... Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs. * Hands-on ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

Manage support priorities effectively while balancing project work and operational responsibilities. Required Qualifications * 5+ years of Tier 3 desktop support experience in an enterprise ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

Manage support priorities effectively while balancing project work and operational responsibilities. Required Qualifications * 5+ years of Tier 3 desktop support experience in an enterprise ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Madison, WI

Desktop Support Manager information

See Madison, WI salary details

$15

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:

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Cities near Madison, WI with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $75,813 per year, or $36.4 per hour.

Desktop Support

VIVA USA INC

Madison, WI • On-site

Contractor

Posted 6 days ago

Job description

The client is looking for Desktop Support II
Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at the client. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk.
Top 3-4 Required skills (4-7 years of experience):
Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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