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Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

Kyyba

Help Desk / Desktop Support Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI ... The resource will handle PC-side support, hardware troubleshooting, and ticket management. * The ...

Sundial Software

ONSITE Deskside Technician 2

Madison, WI · On-site

$20.50 - $26/hr

Quickly learn and adapt to a constantly growing technical environment. 5. Follow and implement security policies while carrying out desktop support and assist in the creation, management and ...

Ail

Remote Veteran Team Support Manager

Madison, WI · Remote

... also supporting team development, mentorship, and performance. Your leadership, discipline, and ... and management roles Ongoing training and professional development What You'll Need Must be ...

Ail

Remote Veteran Team Support Manager

Madison, WI · Remote

Support clients through onboarding and ongoing communication * Maintain simple digital records and ... Clear path into leadership and management roles * Ongoing training and professional development ...

Robert Half

Help Desk Analyst II

Madison, WI · On-site

$19 - $22/hr

... manage service requests across a range of hardware and software environments. Responsibilities: • Deliver second-level support for employees by diagnosing and resolving issues related to desktops ...

Sky Systems Inc

IT Support (Part Time)

Madison, WI

$21.75 - $29.75/hr

... manage both the positions simultaneously. Location: Madison WI 53717 Long term contract Support ... Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other ...

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Desktop Support Manager information

See Madison, WI salary details

$15

$36

$60

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support Manager jobs in Madison, WI? For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Madison, WI look for? The top searched job categories for Desktop Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support Manager jobs? Cities near Madison, WI with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Madison, WI as of May 2026, with employment types broken down into 6% Internship, 72% Full Time, 11% Part Time, and 11% Contract. Highlights an 72% In-person, 6% Hybrid, and 22% Remote job distribution, with an average salary of $75,824 per year, or $36.5 per hour.
Network Engineer with Desktop Support

Network Engineer with Desktop Support

Information Resource group, Inc.

Madison, WI • On-site

Contractor

Posted 14 days ago

Job description

Role: Network Engineer with Desktop Support

This role is 100% On-site in Madison,WI

Candidate must be a CURRENT WI resident. No relocation allowed.  

Interview Process: First round via Teams, Second round On-site in Madison.

Duration of the Contract: 6/30/2026 with potential for extension

Project Details: This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Additional details: - The selected hire MUST have an up-to-date flu shot. Proof of vaccination will be required during onboarding. - The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier. 

Top Required Skills & Years of Experience:

  • At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required
  • Experience with Microsoft Active Directory is required. - Hardware and software troubleshooting skills are required
  • Able to work in a team as well as independently
  • Experienced in providing professional and courteous customer service is required

Nice to Have Skills:

  • Excellent verbal and written communication skills is preferred
  • Three or more years relevant work experience with Windows 10/11 is preferred.
  • Two or more years relevant work experience with OSX is preferred.
  • Experience and knowledge of computer security is preferred.