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Desktop It Support Jobs in Madison, WI (NOW HIRING)

Robert Half

IT Support Manager

Madison, WI · On-site

Participate in on-call support and travel between manufacturing locations as needed. * 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience ...

SHINE Technologies, LLC

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

SHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to internal customers and serves as the primary point of contact for end user technology issues. This role ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

The IT Support Specialist takes ownership of incidents through resolution, identifies root causes of recurring issues, and collaborates with other IT teams to improve end user technology, reliability ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

U.S. Navy

IT Support Specialist

Johnson Creek, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Fall River, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pardeeville, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Black Earth, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Merrimac, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Reeseville, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Columbus, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sauk City, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mount Horeb, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Madison, WI

Desktop It Support information

See Madison, WI salary details

$10

$24

$38

How much do desktop it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop it support in Madison, WI is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.36 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Madison, WI?

For Desktop It Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Madison, WI look for?

The top searched job categories for Desktop It Support jobs in Madison, WI are:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,989 per year, or $24.5 per hour.

IT Support Manager

Madison, WI • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

Full-time

Posted 12 days ago

Job description

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations.


This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams.


What You'll Do

  • Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.
  • Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.
  • Serve as the primary IT support contact for plant leadership and production teams.
  • Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.
  • Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.
  • Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.
  • Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.
  • Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.
  • Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.
  • Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.
  • Coordinate technology changes around production schedules, outage windows, and business priorities.
  • Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.
  • Manage vendor relationships and warranty repairs as needed.
  • Participate in on-call support and travel between manufacturing locations as needed.


  • 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or supervising a support team.
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field preferred.
  • Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs.
  • Hands-on experience with endpoint management, imaging/deployment, hardware and software troubleshooting, and remote support.
  • Experience with Microsoft Intune, Entra ID, Active Directory, Windows 11, and Microsoft 365.
  • Working knowledge of IT asset management and endpoint lifecycle processes.
  • Familiarity with LAN, wireless, VPN, mobile devices, and MDM technologies.
  • Strong leadership, communication, customer service, and problem-solving skills.
  • Ability to build relationships with plant leadership, vendors, and cross-functional IT teams.
  • Manufacturing or plant IT experience preferred.
  • ITIL Foundation or A+ certification preferred but not required.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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