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Desktop It Support Jobs in Madison, WI (NOW HIRING)

Manpower

IT Support Specialist

Madison, WI · Hybrid

$23/hr

As an IT Support Specialist, you will be part of the IT department supporting the entire ... Set up, configure, and deploy laptops, desktops, mobile devices, and peripherals for new and ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

The IT Support Specialist takes ownership of incidents through resolution, identifies root causes of recurring issues, and collaborates with other IT teams to improve end user technology, reliability ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AE Business Solutions

IT Support Specialist

Madison, WI · On-site

IT Support Specialist Life at AE We have over 75 years under our belt and have secured Madison's Top Workplaces award every year since 2021 so we're pretty proud of where we're at and we're looking ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for first ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for first ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for first ...

Beacon Technologies

Desktop Support II

Madison, WI · On-site

$52 - $70/hr

Beacon Technologies is looking for Desktop Support II Technician for our client partner. Under the general guidance of the IT Operations Manager, this position is responsible for growing and ...

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

**$2,000 Sign-On Bonus!** 1st Shift: 8:00am - 4:30pm, Mon - Fri Position Overview The primary role of the IT Support - Help Desk role is to field help desk calls and support the day-to-day end-user ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Madison, WI

Desktop It Support information

See Madison, WI salary details

$10

$24

$38

How much do desktop it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop it support in Madison, WI is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.36 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Madison, WI?

For Desktop It Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Madison, WI look for?

The top searched job categories for Desktop It Support jobs in Madison, WI are:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,989 per year, or $24.5 per hour.

IT Support Specialist

Manpower

Madison, WI • Hybrid

$23/hr

Full-time

Medical, Dental, Life, Retirement

Posted 12 days ago

Job description

Our client, a leading organization in the technology sector, is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT department supporting the entire organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: IT Support Specialist

Location: Madison, WI (Hybrid)

Pay Range: $23/hr

Shift: Monday - Friday 8am - 5pm

What's the Job?

  • Provide timely and effective responses to help desk requests and technical support issues
  • Troubleshoot and resolve hardware, software, and connectivity issues for end users
  • Set up, configure, and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees
  • Manage equipment inventory, business applications, and applicable licensing
  • Assist with onboarding and offboarding technology needs, including account provisioning and equipment collection

What's Needed?

  • High School diploma or equivalent required; Associate's degree in information technology, computer science, or related field preferred
  • CompTIA A+ certification required
  • CompTIA Network+ certification required
  • One or more years of experience in IT support, help desk, or related role preferred
  • Basic knowledge of network infrastructure, servers, and enterprise applications

What's in it for me?

  • Opportunity to work in a collaborative hybrid environment with a supportive team
  • Ongoing learning and professional development opportunities
  • A positive and inclusive workplace culture that values diversity and innovation
  • Engagement in meaningful community initiatives through our charitable foundation AE Cares
  • Access to a variety of resources to support your career growth and well-being

Upon completion of waiting period associates are eligible for:

  • Medical and Prescription Drug Plans
  • Dental Plan
  • Supplemental Life Insurance
  • Short Term Disability Insurance
  • 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

Manpower logo

About Manpower

Sourced by ZipRecruiter

Manpower is a world leader in employment services, creating and delivering services that enable job seekers and employers to win in the changing world of work. Founded in 1948, Manpower creates ideal temporary and permanent employment matches across skill, industry and business need, and provides workforce solutions to improve operational efficiency, performance and cost containment.

Industry

Recruiting and staffing services and human resource programs administration

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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