Desktop Support Specialist
WI · On-site +1
This role is mostly remote within the State of Wisconsin but may require coming into the central ... Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2 ...
Desktop Support Specialist
WI · On-site +1
This role is mostly remote within the State of Wisconsin but may require coming into the central ... Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2 ...
Desktop Engineer
Madison, WI · Remote
$25 - $29/hr
This is primarily a remote position; however, occasional travel to local office in Madison, WI or ... Manage support priorities effectively while balancing project work and operational responsibilities.
New
Desktop Engineer
Madison, WI · Remote
$25 - $29/hr
This is primarily a remote position; however, occasional travel to local office in Madison, WI or ... Manage support priorities effectively while balancing project work and operational responsibilities.
New
Desktop Engineer
Madison, WI · Remote
$25 - $29/hr
This is primarily a remote position; however, occasional travel to local office in Madison, WI or ... Manage support priorities effectively while balancing project work and operational responsibilities.
New
Desktop Engineer
Madison, WI · Remote
$25 - $29/hr
This is primarily a remote position; however, occasional travel to local office in Madison, WI or ... Manage support priorities effectively while balancing project work and operational responsibilities.
New
Senior Cloud Solutions Engineer
Madison, WI · Remote
$120K - $140K/yr
Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.
Senior Cloud Solutions Engineer
Madison, WI · Remote
$120K - $140K/yr
Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.
Sales Manager Remote
Madison, WI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Manager Remote
Madison, WI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Sales Manager
Madison, WI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Remote Sales Manager
Madison, WI · Remote
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Senior Remote Sensing Technician
Middleton, WI · On-site +1
Collaborate with software vendors to address issues and obtain necessary support. * Participate in ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Senior Remote Sensing Technician
Middleton, WI · On-site +1
Collaborate with software vendors to address issues and obtain necessary support. * Participate in ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Collaborate with software vendors to address issues and obtain necessary support. * Participate in ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Collaborate with software vendors to address issues and obtain necessary support. * Participate in ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Sales Coordinator Remote
Brodhead, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Coordinator Remote
Brodhead, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Sales Representative
Fitchburg, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Remote Sales Representative
Fitchburg, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Coordinator Remote
Mineral Point, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Coordinator Remote
Mineral Point, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Coordinator Remote
Hollandale, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Coordinator Remote
Hollandale, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Sales Representative
Edgerton, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Remote Sales Representative
Edgerton, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Coordinator Remote
Johnson Creek, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Coordinator Remote
Johnson Creek, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Consultant Remote
Sun Prairie, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Consultant Remote
Sun Prairie, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Sales Representative
Black Earth, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Remote Sales Representative
Black Earth, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Consultant Remote
De Forest, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Consultant Remote
De Forest, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Coordinator Remote
Cross Plains, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Coordinator Remote
Cross Plains, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Sales Consultant Remote
Cottage Grove, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Sales Consultant Remote
Cottage Grove, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Sales Representative
Columbus, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Quick apply
Remote Sales Representative
Columbus, WI · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...
Remote Desktop Support Manager information
See Madison, WI salary details
$15.02 - $19.18
4% of jobs
$19.18 - $23.34
17% of jobs
$24.21 is the 25th percentile. Wages below this are outliers.
$23.34 - $27.50
19% of jobs
The median wage is $30.54 / hr.
$27.50 - $31.66
14% of jobs
$31.66 - $35.83
6% of jobs
$35.83 - $39.99
3% of jobs
$39.99 - $44.15
9% of jobs
$45.71 is the 75th percentile. Wages above this are outliers.
$44.15 - $48.31
6% of jobs
$48.31 - $52.47
7% of jobs
$52.47 - $56.63
7% of jobs
$56.63 - $60.80
6% of jobs
$15
$36
$60
How much do remote desktop support manager jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for remote desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.
What does a remote desktop support manager do?
A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are the key skills and qualifications needed to thrive as a remote desktop support manager?
To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.
What are some common challenges faced by remote desktop support managers and how can they be addressed?
Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.
What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?
| Aspect | Remote Desktop Support Manager | Remote Desktop Support Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst, ITIL | CompTIA A+, Microsoft Certified: Modern Desktop Administrator |
| Work Environment | Supervises support teams, manages workflows, oversees support operations | Provides technical support, troubleshoots remote desktop issues, assists end-users |
| Industry Usage | IT support departments, managed service providers | IT help desks, technical support centers |
The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.
What are popular job titles related to Remote Desktop Support Manager jobs in Madison, WI?
For Remote Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Madison, WI look for?
The top searched job categories for Remote Desktop Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Remote Desktop Support Manager jobs?
Cities near Madison, WI with the most Remote Desktop Support Manager job openings:
Contractor
This job post has expired today. Applications are no longer accepted.
Job description
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
The client is seeking a Desktop Support IV.
Project details:
The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the client.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.
The main activities for this role are as follows:
Tier 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more REQUIRED)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Notes:
This is a remote position with occasional office/site visits for troubleshooting and/or project work.
This role is mostly remote within the client but may require coming into the central office on a monthly basis for implementations, meetings, etc.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
The client is seeking a Desktop Support IV.
Project details:
The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the client.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.
The main activities for this role are as follows:
Tier 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more REQUIRED)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Notes:
This is a remote position with occasional office/site visits for troubleshooting and/or project work.
This role is mostly remote within the client but may require coming into the central office on a monthly basis for implementations, meetings, etc.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
About VIVA USA
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rolling Meadows, IL, US
Year founded
1996