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Senior Desktop Support Jobs in Madison, WI (NOW HIRING)

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred). * Strong written and oral customer support correspondence experience (5 years or more ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

The client is seeking a Desktop Support IV. Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating ...

Auxiant

Desktop Support Specialist

Madison, WI

IN OFFICE - Madison WI The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up hardware ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

IN OFFICE - Madison WI The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up hardware ...

Optime Tech

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

The ideal candidate will have experience supporting Windows desktops, imaging, Active Directory, printers, hardware, and basic networking while delivering excellent customer service. Required Skills

Rang Technologies Inc.

Desktop Technician IV

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Desktop Technician IV Location: Mineral Point, WI 53565 Duration: 4+ Months (Possible Extension or ... also supporting additional the Stoughton, and Janesville sites. Technical skills desired: · ...

CYNET SYSTEMS

Desktop Technician IV

Mineral Point, WI · On-site

$26 - $31/hr

Strong knowledge of computer software, such as configuration management software, desktop ... Instruct and assign staff to provide technical support to designers, marketing and sales ...

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Senior Desktop Support information

See Madison, WI salary details

$15

$36

$60

How much do senior desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for senior desktop support in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Madison, WI?

The most popular types of Desktop Support jobs in Madison, WI are:

What are popular job titles related to Senior Desktop Support jobs in Madison, WI?

For Senior Desktop Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Madison, WI look for?

The top searched job categories for Senior Desktop Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Senior Desktop Support jobs?

Cities near Madison, WI with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,813 per year, or $36.4 per hour.

Senior Desktop Support Engineer

Quartz

Madison, WI • On-site

$66K - $83K/yr

Full-time

Re-posted 15 days ago

Job description

Overview
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.
Benefits:
  • Flexible Work Options - In-Person or Hybrid

  • Participate in technology modernization projects and continuous improvement initiatives

  • Opportunity to work with SCCM, Intune, and VDI technologies

  • Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package

Responsibilities
  • Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon

  • Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects

  • Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues

  • Manage endpoint security, patching, compliance, and software deployments across the enterprise

  • Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience

  • Develop automation, standards, and best practices that improve efficiency, reliability, and supportability

  • Monitor endpoint performance and proactively identify opportunities for continuous improvement

  • Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Qualifications
  • Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments

  • Extensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint Manager

  • Advanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architecture

  • Experience with PowerShell scripting and automation to improve operational efficiency

  • Strong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration management

  • Demonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologies

  • Ability to mentor technical staff and influence technical decisions

  • Flexible to work evenings and weekends as project and operational needs require

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

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